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by Claudio Vitari, Jean-Loup Richet, Julien Malaurent, Philippe Eynaud, Daniel Alba
Information Systems Management
Cover
Foreword
Introduction
PART 1: Governing the Stakeholders
Introduction to Part 1
1 Information Systems Stakeholders
1.1. The technological environment of IS stakeholders, and its development
1.2. Impact of the developing technologies on organizational management
1.3. Understanding and categorizing the human stakeholders in IS
2 From Global Governance to IS Governance
2.1. From organizational governance to IS governance
2.2. Defining IS governance
2.3. IS governance in an outsourcing strategy
2.4. IS governance in a resource pooling strategy
2.5. IS governance in a co-management strategy with stakeholders
2.6. Open innovation type software
2.7. Exercise: Bacchus
3 IS Governance in Practice
3.1. IS governance organizational models
3.2. IS governance benchmarks
3.3. Implement a best practice benchmark
3.4. Exercise: GreenNRJ
PART 2: Urbanizing the Territories
Introduction to Part 2
4 The Information Systems Territory
4.1. The territory
4.2. Organizational and microeconomic territory
4.3. Organizational territory and mesoeconomics
4.4. The information systems territory
4.5. The information systems territory and the organization’s territory
4.6. Information systems territory and systems engineering
4.7. Alignment between the firm’s territory and the information systems territory
4.8. Mapping the information systems territory
4.9. Exercise: Linky and Enedis’ information systems territory
5 Territorial Urbanization
5.1. Urbanization
5.2. Urbanization of information systems
5.3. Urbanization: approaches and objectives
5.4. The planner’s job
5.5. The limits
5.6. Exercise: the urbanization of France’s government information systems
6 Urbanizing the Inter-organizational Information System
6.1. Inter-organizational territory
6.2. Inter-organizational territory of the information system
6.3. Alignment and representation of the inter-organizational information systems territory
6.4. Urbanization of an inter-organizational information system
6.5. The job of the inter-organizational information systems planner
6.6. Exercise: AGK
PART 3: Project Alignment
Introduction to Part 3
7 Information Systems Project Management
7.1. Strategy of information systems projects
7.2. Roll-out of a traditional information systems project
7.3. Agile information systems projects: a development methodology, a process and a philosophy
7.4. DevOps: making the link between information systems developments and IS management committee procedures
7.5. Security in information systems projects
7.6. Exercise: cybersecurity in projects, managing tomorrow’s threats
8 Technology, Alignment and Strategic Transformation
8.1. The alignment of stakeholders, territories and projects
8.2. Strategic alignment
8.3. Competition, technological revolutions and new strategies
8.4. Strategic transformation linked to information systems and new technologies
8.5. Towards a dynamic perspective of strategic transformation linked to the information system
8.6. Exercise: TechOne: Big Data and the Cloud
9 Auditing Information Systems
9.1. What is an audit?
9.2. Information systems and auditing
9.3. The audit process
9.4. Scope of the audit
9.5. Audit repositories
9.6. Towards an approach via the risks of strategic alignment?
9.7. Conclusion
9.8. Exercise: an auditor’s view
Conclusion: Management of Information Systems in its Complexity
Glossary
References
Index
End User License Agreement
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Prev
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Title Page
Table of Contents
Cover
Foreword
Introduction
PART 1: Governing the Stakeholders
Introduction to Part 1
1 Information Systems Stakeholders
1.1. The technological environment of IS stakeholders, and its development
1.2. Impact of the developing technologies on organizational management
1.3. Understanding and categorizing the human stakeholders in IS
2 From Global Governance to IS Governance
2.1. From organizational governance to IS governance
2.2. Defining IS governance
2.3. IS governance in an outsourcing strategy
2.4. IS governance in a resource pooling strategy
2.5. IS governance in a co-management strategy with stakeholders
2.6. Open innovation type software
2.7. Exercise: Bacchus
3 IS Governance in Practice
3.1. IS governance organizational models
3.2. IS governance benchmarks
3.3. Implement a best practice benchmark
3.4. Exercise: GreenNRJ
PART 2: Urbanizing the Territories
Introduction to Part 2
4 The Information Systems Territory
4.1. The territory
4.2. Organizational and microeconomic territory
4.3. Organizational territory and mesoeconomics
4.4. The information systems territory
4.5. The information systems territory and the organization’s territory
4.6. Information systems territory and systems engineering
4.7. Alignment between the firm’s territory and the information systems territory
4.8. Mapping the information systems territory
4.9. Exercise: Linky and Enedis’ information systems territory
5 Territorial Urbanization
5.1. Urbanization
5.2. Urbanization of information systems
5.3. Urbanization: approaches and objectives
5.4. The planner’s job
5.5. The limits
5.6. Exercise: the urbanization of France’s government information systems
6 Urbanizing the Inter-organizational Information System
6.1. Inter-organizational territory
6.2. Inter-organizational territory of the information system
6.3. Alignment and representation of the inter-organizational information systems territory
6.4. Urbanization of an inter-organizational information system
6.5. The job of the inter-organizational information systems planner
6.6. Exercise: AGK
PART 3: Project Alignment
Introduction to Part 3
7 Information Systems Project Management
7.1. Strategy of information systems projects
7.2. Roll-out of a traditional information systems project
7.3. Agile information systems projects: a development methodology, a process and a philosophy
7.4. DevOps: making the link between information systems developments and IS management committee procedures
7.5. Security in information systems projects
7.6. Exercise: cybersecurity in projects, managing tomorrow’s threats
8 Technology, Alignment and Strategic Transformation
8.1. The alignment of stakeholders, territories and projects
8.2. Strategic alignment
8.3. Competition, technological revolutions and new strategies
8.4. Strategic transformation linked to information systems and new technologies
8.5. Towards a dynamic perspective of strategic transformation linked to the information system
8.6. Exercise: TechOne: Big Data and the Cloud
9 Auditing Information Systems
9.1. What is an audit?
9.2. Information systems and auditing
9.3. The audit process
9.4. Scope of the audit
9.5. Audit repositories
9.6. Towards an approach via the risks of strategic alignment?
9.7. Conclusion
9.8. Exercise: an auditor’s view
Conclusion: Management of Information Systems in its Complexity
Glossary
References
Index
End User License Agreement
List of Tables
Chapter 4
Table 4.1. Hierarchical levels (adapted from Anthony [ANT 65])
Table 4.2. Putting organizational and information systems territories into persp...
Table 4.3. Information systems mapping
Chapter 5
Table 5.1. Levels of analysis in the urban planning of a town. Adapted from [DIS...
Table 5.2. Parallel in levels of analysis of the urbanization of a city and an i...
Table 5.3. The main skills of the planner with skill levels from 1 (minimum) to ...
Chapter 6
Table 6.1. The differences between vertical and horizontal networks
Table 6.2. A summary of inter-organizational value creation. Value chain and val...
Table 6.3. A perspective of the territories of the organization and of the infor...
Table 6.4. The various cloud computing models
Table 6.5. Indicative (but non-exhaustive) list of ISO standards for information...
Table 6.6. Examples of Internet protocols
Table 6.7. Differences in rights between the main types of licenses
Chapter 8
Table 8.1. Alignment of the systems and processes of organizational management [...
Chapter 9
Table 9.1. Levels of responsibility within large audit firms [NOЁ 08]
Table 9.2. Audit typology
Table 9.3. Audit types
Conclusion
Table C.1. The organizational model
Table C.2. The organizational information system
List of Illustrations
Introduction
Figure I.1. Manager in complexity
Chapter 1
Figure 1.1. The technological waves
Figure 1.2. Evolution of hierarchical levels in the days of the pioneers
Figure 1.3. Contemporary evolution of hierarchical levels
Figure 1.4. The governance of IS stakeholders
Figure 1.5. The integrated logic of IS and internal stakeholders
Figure 1.6. The integrated logic of IS and internal stakeholders
Chapter 2
Figure 2.1. Corporate governance according to COSO (as per IGSI, 2005)
Figure 2.2. IS governance (taken from IGSI, 2005)
Chapter 3
Figure 3.1. IS management committee/subsidiary IS management committee
Figure 3.2. Decentralized governance
Figure 3.3. Federal governance
Figure 3.4. Internal software and computing services provision
Figure 3.5. ITIL and continual improvement
Chapter 4
Figure 4.1. A territory consisting of physical resources such as water, plastic ...
Figure 4.2. Representation of an organization’s territory with its boundary (per...
Figure 4.3. Organizational territory seen through its functional silos
Figure 4.4. The hierarchical-functional territory
Figure 4.5. An organization’s business processes
Figure 4.6. U-form (unitary) organizational structure
Figure 4.7. M-form (multi-divisional) organizational structure
Figure 4.8. The organization’s territory and its representations
Figure 4.9. Reciprocal influence between the organizational territory and its re...
Figure 4.10. The new actual territory must be integrated into the territorial re...
Figure 4.11. According to mesoeconomics, organizational form is linked to transa...
Figure 4.12. Strategic relationships of a pharmaceutical company
Figure 4.13. The information system supporting each level of the hierarchical py...
Figure 4.14. Information systems supporting each functional silo
Figure 4.15. The MIS at the juncture of the theory of classic organizations and ...
Figure 4.16. The OIS as the combination of a range of processes
Figure 4.17. The MIS at the juncture of the theory of classic organizations and ...
Figure 4.18. Information systems territory and its representations
Figure 4.19. The new actual information system territory must be integrated into...
Figure 4.20. Territorial alignment
Figure 4.21. Alignment and influence between actual and charted territories of t...
Figure 4.22. An example of a mobile app that geolocates the phone and offers pro...
Figure 4.23. An example of augmented reality with a 3D representation of a build...
Figure 4.24. Activity diagram of an order management system
Figure 4.25. Class diagram of members of a school
Figure 4.26. Component diagram of an online store
Figure 4.27. Deployment diagram
Chapter 5
Figure 5.1. Mapping of the urbanization of a town with the roads, public service...
Figure 5.2. Example of urbanization in Las Vegas (1984–2011). By NASA Goddard Sp...
Figure 5.3. Mapping of the urbanization of an information system with its networ...
Figure 5.4. Mapping of the existing information system in the information system...
Figure 5.5. Mapping of the target information system with the new installations ...
Figure 5.6. Providing some tools to steer the development of the information sys...
Figure 5.7. The information urbanization process, adapted from [CIG 11]
Figure 5.8. Overview of urbanization
Chapter 6
Figure 6.1. Porter’s value chain
Figure 6.2. The business sector as an inter-organizational territory of a series...
Figure 6.3. The ecosystem as an inter-organizational territory in the value netw...
Figure 6.4. Value network of a pharmaceutical company. An example of a value net...
Figure 6.5. The inter-organizational territory of the information system as inte...
Figure 6.6. A taxonomy of business information systems, according to mobilized t...
Figure 6.7. The archetype of the extended IS in a continuation of the sectorial ...
Figure 6.8. The archetype of the cooperative IS in a continuation of the ecosyst...
Figure 6.9. Western Union versus bitcoin. Public domain image, original author u...
Figure 6.10. The inter-organizational information system must align itself with ...
Figure 6.11. Summary of inter-organizational urbanization, with the representati...
Chapter 7
Figure 7.1. Example of a GANTT chart with units of time on the abscissa, and the...
Figure 7.2. Development in agile sprints, each containing the ingredients of a u...
Figure 7.3. Sprint objectives and measurement
Figure 7.4. Burn-up chart and measurement of sprint effort
Chapter 8
Figure 8.1. Co-construction between the organizational and operational models
Figure 8.2. Methods of implementing the alignment
Figure 8.3. The “Plan Do Check Act” model of information system alignment
Figure 8.4. Survey of directors [PRI 16]: CEOs feel that technology is the facto...
Chapter 9
Figure 9.1. Audit configurations
Figure 9.2. An overview of information assurance (adapted from the model of [MCC...
Conclusion
Figure C.1. The complex vision of information systems management
Guide
Cover
Table of Contents
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