Index

A, B, C

agile methods, 41, 175
Business to
- Administration (B2A), 7
- Business (B2B), 7, 9
- Consumer (B2C), 7, 9
- Employees (B2E), 7, 231
Capability Maturity Model Integration (CMMI), 26, 62, 63, 65, 130–132, 134, 137, 158, 185, 192
cloud computing, 145, 147
Control Objectives for Information and related Technology (COBIT), 14, 26, 55, 56, 58, 59, 65, 202, 206, 215–217

Decision Support Systems (DSS), 86
ecosystem, 132, 134, 138, 143, 196, 198, 209
Electronic Data Interchange (EDI), 7, 136, 148, 149, 157, 158
Enterprise Resource Planning (ERP), 10, 31, 32, 46, 90, 94, 97, 101, 121, 125, 157, 228–230
Executive Information Systems (EIS), 86
facilities management, 30, 32, 33, 46, 62, 211
form
- American (A-form), 35, 139
- Japanese (J-form), 34, 36, 139
- multi-divisional (M-form), 35, 78, 139
- unitary (U-form), 35, 78, 139
functional silo, 87

Global Technology Audit Guide (GTAG), 26, 55, 60, 65, 202, 206, 215, 216
hierachy, 23, 30, 33, 34, 73, 75, 196
information asymmetry, 22, 34, 137
information content, 71, 73, 83, 101, 104
information system
- cooperative, 138–140, 9, 71, 129, 135, 153
- Decision Support (DSS), 13
- extended, 71, 129, 135, 136
- Management (MIS), 90
- organizational, 6, 71, 111, 186, 227
Information Technology Infrastructure Library (ITIL), 14, 27, 40, 60, 61, 65, 167
Infrastructure as a Service (IaaS), 7, 67, 146
International Organization for Standardization (ISO 27000), 14, 26, 61
Internet, 7, 10, 30, 39, 44, 46, 53, 97, 125, 145, 149, 150, 191, 192, 204
IT Framework for Management of IT Related Business Risks (RiskIT), 59, 217

on premise, 32
open source software, 30, 37, 38, 150, 152
organizational
- boundaries, 33, 71
- chart, 21, 87, 102
Platform as a Service (PaaS), 7, 146, 199
process, 5–7, 9–11, 16, 18, 23, 24, 26–28, 37, 40, 41, 47, 49, 56–64, 66, 67, 73, 77, 82, 88, 90, 91, 94, 97, 100, 102, 103, 112, 114, 117, 119, 120, 122, 124, 128–130, 132, 134, 137, 139, 149, 156, 157, 163, 168, 170, 171, 176, 179, 181, 183, 186–189, 193–195, 197, 198, 201, 202, 210, 212, 214, 218, 219, 225, 228, 229
production chain, 66, 130–132, 134, 136
programme, 37, 38, 58, 59, 64, 66, 67, 157, 167, 182, 185, 211
project, 174–177, 24, 34, 42, 43, 50, 58, 97, 119, 125, 137, 140, 141, 143, 151, 152, 156, 163, 165, 167–170, 179–181, 183, 208, 211, 214, 222, 223, 229, 63–68
- management, 33, 50, 54, 100, 123, 124, 127, 14–17, 211
  - assistant, 15
- ownership, 32, 50, 54, 100, 123, 124, 127, 128, 14–17, 174
  - support, 15, 211
Project Management Body of Knowledge (PMBOK), 62, 63, 167
protocol, 149
Service Level
- Agreements (SLA), 18, 32, 33, 125, 210
- Management (SLM), 18
- Requests (SLR), 33
Software as a Service (SaaS), 7, 31, 32, 67, 146
structure
- organizational, 11, 16, 37, 194
- software, 73, 83, 84, 101, 102, 105
- technical, 73, 101, 106, 83–85

territory, 30, 31, 71, 89, 94, 97, 100, 108–111, 114, 129–132, 134–136, 138, 139, 142–144, 147, 154, 202, 221–223, 73–86
- information system, 71, 73, 83, 85, 86, 89, 94, 97, 100, 108–110, 142
- organizational, 71, 73, 85, 94, 142, 75–81
Total Cost Ownership (TCO), 40–42
transaction costs theory, 29, 30, 33, 207
urbanism, 71, 111–113, 119, 121, 124–126, 143, 147, 165
urbanization, 111–122, 50, 51, 62, 65, 71, 124–128, 143–145, 147, 154, 156, 161, 187, 221, 222
- information system, 71, 111–117, 119, 122, 125, 128, 143, 144, 147
value chain, 9, 16, 19, 28
Value Information Technology (ValIT), 14, 26, 58, 59, 217
value network, 132, 134, 139

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