Often, when people do not receive notifications from Jira, it can be difficult and frustrating to find the cause. The two most common causes for notification-related problems are either outgoing mail server connectivity or misconfiguration of the notification scheme.
Troubleshooting outgoing mail server problems is quite simple. All you have to do is try to send out a test email, as described in the Sending a test mail section. If you receive your test email, then there will be no problems with your outgoing mail server configuration and you can focus on your notification configurations.
Troubleshooting notifications are not as straightforward since there are a number of things that you will need to consider. To help with this challenge, Jira has a handy feature called notification helper. The notification helper can save the Jira administrator time by helping them pinpoint why a given user does or does not receive notifications. All the administrator has to do is tell the helper who the user is, which issue (or an example issue from a project) the user will or will not be receiving notifications for, and the event that is triggering the notification:
- Browse to the Jira administration console
- Select the System tab and then the Notification Helper option
- Specify the user that will or will not receive notifications in the User field
- Specify the issue to test with
- Select the type of notification event
- Click on Submit
The Notification helper feature will then process the input and report whether the user is expected to receiving notifications, and why, based on notification scheme settings:
As you can see from the preceding screenshot, the user, Patrick Li, is currently not receiving notifications for the DEMO-3 issue when it is being updated because the notification is set up to have only the Current Assignee receive emails, and Patrick Li is not the assignee.