Parameter

Description

Project

This is the project in which issues will be created. This is not used for commenting where the email subject will contain the issue key.

Issue Type

This is the issue type for newly created issues.

Strip Quotes

If this is present in the parameters, quoted text from the email will not be added as part of the comment.

Catch Email Address

This specifies whether JIRA is to only handle emails that are sent to the specified address.

Bulk

This specifies how to handle autogenerated emails such as those that are generated by Jira. It is possible to create a loop if JIRA sends emails to the same mailbox where it also picks up emails. To prevent this, you can specify one of the following:

Ignore: This is used to ignore these emails

Forward: This is used to forward these emails to another address

Delete: This is used to delete these emails altogether

Generally, you can set it to forward.

Forward Email

If this is specified, then the mail handler is unable to process an email message it receives. An email message indicating this problem will be forwarded to the email address is specified in this field.

Create Users

If the email is sent from an unknown address, Jira will create a new user based on the email from address and randomly generate a password. An email will be sent to the from address informing the new Jira account user.

Default Reporter

This specifies the username of a default reporter, which will be used if the email address in the From field of any of the received messages does not match the address associated with that of an existing Jira user.

Notify Users

Uncheck this option if you do not want Jira to notify new users that are created, as per the Create Users parameter.

CC Assignee

Jira will assign the issue to the user that's specified in the To field first. If no user can be matched from the To field, JIRA will then try the users in the CC and then BCC list.

CC Watchers

JIRA will add users in the CC list (if they exist) as watchers of the issue.