About the Author

Mark Graham Brown has been consulting with business and government organizations since 1979. His clients include Nestlé Purina, Pfizer, the U.S. Navy, AltaMed, Sysco, the New Zealand Defence Force, and the City of Los Angeles. He has been a top-rated instructor for the Institute for Management Studies in the United States and Europe for 13 years and is the author of numerous other books on measuring and managing performance. Mr. Brown has his own consulting practice in Manhattan Beach, California, and may be contacted via his web site: www.markgrahambrown.com.