Index

Academic theory, 92

Asynchronous communication methods, 28

Bad hire, 62

Balanced contract, 52

BEEP-THEM model, 92

build trust, 92–93

emotional intelligence, 93–94

empowerment, 93

energize team, 97–98

hire right people, 95–97

make time to sleep and live, 98–99

promises and psychological contract, 94

think multiculturally, 94–95

Breach of contract, 55–57

Centers for Disease Control and Prevention (CDC), 68

Coaching, 45, 62, 64, 80

Cognitive incongruence, 56

Commitments. See Promises

Communication technology, 1, 7, 13, 16

bilateral mode of, 15

Conflicts, 76

Corporate leadership, 57–58

Credibility, and trust, 25

Cultural bias, 72–74, 86

conflicts, 76

Cultural conundrum, 71–77

Cultural diversity, 26, 73–74, 76

Decision making, 7, 20, 32, 61–62, 89

Democratic leadership, 9

Digital intelligence (DQ), 13, 14

Direct-to-consumer (DTC) advertising, 47, 49

E-leadership, 34

E-mail, 16–17

Emotional intelligence (EI), 41, 77, 93–94

defined, 42

key aspect, 42–43

organizational training, 44

and virtual team success, 45

Emotional quotient (EQ), 42, 46, 65

Emotions

management, 45

negative, 66

Employee satisfaction, 20, 89

Empowerment, 28, 93

Energize team, 97–98

EQ. See Emotional quotient

Face-to-face meetings, 6, 10, 11, 13, 15, 23, 26, 80

FaceTime, 18, 38

Fear method, 8

Forbes magazine, 43–44

Framing, 72, 75

Geert Hofstede’s six dimensions of national culture, 74–75

General Social Survey (GSS), 68–69

Global communication technology, 7

GoogleDrive, 16, 17

GoToMeeting, 13, 18

GSS. See General Social Survey

Hire right people, 95–97

Hiring for virtual team, 61–64

Honoring commitments, 52–53

Hosted Web Collaboration Environments, 17

IBM, 16

Individualism versus collectivism (IDV), 74–75

Indulgence versus restraint (IND), 74

Inspiration, 97

Instrumental embeddedness, 27

Internal marketing, 97

Internet, 14, 45

Internet phones, 16–17

Invisible contract, 47–59

Isolation, dark halls of, 79–83

Job satisfaction, 65–69

attitudinal aspects, 68

General Social Survey, 68–69

psychological contract, 88

“two-factor” theory, 67

Key performance indicators (KPIs), 19, 20, 41, 48, 97

Leadership, 1–2, 54

defined, 8

democratic, 9

fear method, 8

love method, 8

shared, benefits, 28

symbiosis model, 9–11

Likert-scale survey, 85

Long-term orientation versus short-term normative orientation (LTO), 74

Love method, 8

LTO. See Long-term orientation versus short-term normative orientation

Manager

challenges, 79

decision making, 8, 20

meeting times, 34

skills, 27–28

team members support, 81

Masculinity versus femininity (MAS), 74

Matrix organization, 5

Motivation, 79–83

Multicultural teams, 94–95

National Institute for Occupational Safety and Health (NIOSH), 68

National Science Foundation, 68

Negative emotions, 66

NIOSH. See National Institute for Occupational Safety and Health

Organizational culture, 21

Participative leadership. See Democratic leadership

PDI. See Power Distance Index

Performance reviews, 37

Polychronic culture, 73

Power Distance Index (PDI), 74

Promises, 50, 55–56, 59, 89, 94

Psychological contract, 8, 48–49, 94

employee perspective, 50–51, 53

job satisfaction, 88

relational, 51–52

transactional, 51–52

violation of, 55–56

in virtual team environment, 57

Qualitative research method, 85

Quality of work life (QWL), 68

Quality over quantity, 27

Quantitative research method, 49, 85

QWL. See Quality of work life

Real-world directors, interviews of, 87–88

Relational psychological contract, 51–52

Reliability, and trust, 24–25

Remote employees. See Remote workers

Remote workers, 7, 13, 80, 88, 96

Role clarity, 19–20, 88, 97

Role conflict, 20

Schema, 50–51

Senior leaders, interviews of, 87–88

Senior leadership, 66, 85

Senior vice president (SVP), 42

Servant leadership approach, 9

Shared leadership, 28

Situational Leadership Model, 9

Skype, 13, 15, 61, 62

Slack, 13, 16, 17

Social isolation, 80–81

SVP. See Senior vice president

Swift trust, 25, 86

Symbiosis model of management, 9–11

Task interdependence, 80

Team integration, 6

Team management, 6

Team trust, 27

Team web pages, 16–17

Technology, 1–2, 7, 13–21

Teleconferences, 13, 55

Temporal differences, 31–33

Texting, 16–17

Time differences, 31–32, 87

challenges of, 33

Time to sleep and live, 98–99

Transactional psychological contract, 51–52

Transformational Leadership Model, 9

Transitional contract, 52

Trust, 86, 88, 92–93

credibility, 25

defined, 23

employee’s level of, 56

reliability and, 24–25

rocky road to, 23–30

Swift, 25–26

“Two-factor” theory, 67

Uncertainty avoidance index (UAI), 74

Violation, contract, 55–57

Virtual communication, 14

Virtual leaders. See also Virtual managers

cultural diversity, 76–77

promises, 59, 89

Virtual managers, 33–34, 57, 87–89, 97, 99

Virtual teams (VTs), 1–2, 7

benefits of, 20, 87

challenges of, 15, 19, 87

emotional intelligence, 41–46

energize people on, 98

hiring for, 61–62

management, 7–8

motivation, 82

problems in, 80

psychological contract, 57

quality over quantity, 27

role clarity, 19–20

social network, 81–82

trust. See Trust

Virtual Teams Survey Report, 32

Virtual workspaces, 17

Voice calls, 13

VT managers, key points for, 29–30

VTs. See Virtual teams (VTs)

Work–life balance, 31–32

Year-end review (YER), 37–39, 41, 47, 65

YER. See Year-end review (YER)

Zoom Video, 13