INTRODUCTION: NOT BETTER, NOT WORSE—JUST DIFFERENT
1 TALKIN’ ’BOUT YOUR GENERATION
Traditionalists (born 1928–1945)
3 FROM INDIVIDUAL CONTRIBUTOR TO MANAGER
4 DEFINING MANAGEMENT CHARACTERISTICS: SHAKING IT UP
Collaborative: We’re in This Together
Flexible: Open to How the Job Gets Done
Transparent: Being “in the Know”
Balanced: Successful at Life as a Whole
5 REWRITING THE RULES OF MANAGEMENT
Working Where and When You Want It
Connect: You, Your People, and the Big Picture
CHALANT: Pinpointing Your Principles
Establishing Your Expectations: The Blueprint
Illuminating Their Roles: “Show Me the Light”
Setting PUSH Goals: Infiltrating Fun
Communication Styles: Meeting in the Middle
Giving Feedback: The Good, the Bad, and the Ugly
8 OWN IT: TAKING—AND GIVING—RESPONSIBILITY
Failure Is on the Road to Succeeding
Asking Others to Be Their Own CEOs
Orchestrating Success and Ownership
9 NAVIGATE: MANAGING THROUGH THE UNKNOWN
Finding Your Way As a Transparent Leader
Taking the Helm and Instilling Hope
Discovering Different Communication Styles
Adjusting Your Management Approach
10 NEGOTIATE: WORKING THROUGH DIFFERENT PERSPECTIVES
The Story Behind Negotiating Woes
Shifting Your Perspective from Fear to Fun
Listening Critically: Reading Between the Lines
It’s Not About Winning or Losing
Working Through Different Perspectives
11 ENGAGE: CONNECTING TO THE BIG PICTURE
Getting to Know You, and You, and You
Recognizing and Rewarding—Customized Strategies
Showing Appreciation: “Thank You”
Building in Fun: Work Hard, Play Hard
Empowering Your People: You Can Do It
12 COLLABORATE: MAKING IT HAPPEN
Matching the Person With the Responsibility
Collaborating to Take Action: Just Do It
Manager or BFF? Drawing the Line
Managing the Collaboration Zone: Team Meetings
Contributing to a Collaborative Company and Community
13 TEACH: BEING A MENTOR—AND STUDENT
Providing the Skills and Insight: Training and Storytelling
Evaluating Performance: Never Miss a Learning Moment
Nurturing Creativity: Fostering Problem Solvers
Delegating: Teaching Them to Fish
Mentoring and Coaching: A Leg Up
14 LEADING WHEN THINGS GET STICKY
Managing Your Peers: From Buddy to Boss
Managing Someone Older Than You: Building Credibility
Managing Virtual Teams: Working Together When Apart