Scenario Background

This scenario implements an intranet portal for a medium-sized IT consulting firm with 500 employees. This firm has the following organizational units:

• Consultants: The consultants are organized by competency grouping for developers, system integrators, and networking experts. They work with different team members of every project depending on project size and scope.

• Sales Staff: The sales organization has both internal and external sales people who are responsible for the sales process from cold calling through proposal delivery and acceptance.

• Project Managers: The project managers are responsible for making sure that projects are delivered on time and on budget. They are distributed throughout the company in the different competency areas.

• Recruiting Team: The recruiters are responsible for providing candidates in all competency groups.

• Accounting Personnel: The accounting team is responsible for invoicing and tracking profitability on project, group, and company profits.

• Executive Leadership: The executive leadership team drives the direction of the company by deciding what investments and areas need focus.

Because they work in the high-tech sector, the company users are fairly sophisticated users of technology; however, they have primarily been using e-mail and file shares for collaboration. This has resulted in a culture where new employees discover the templates and tools that they use for their jobs by asking existing employees, and there are duplicated and differing versions of those tools and templates throughout the company.