About the Authors

Alok Singh is a senior consultant for CRM at Neudesic, a Microsoft National Systems Integrator and Gold Certified Partner. He is a specialist on Microsoft Dynamics CRM and has been consulting with Fortune 500 clients on the technology for the past several years. For more than five years, he has been involved in creating various CRM-based enterprise solutions spanning multiple industries and domains such as sales and marketing, telecom, retail, and finance. In addition to Microsoft Dynamics CRM, he has been working on several other Microsoft technologies, including .NET, Azure, and SharePoint. His areas of interest include gamification, Internet of Things, mobile development, smartphone ecosystems, and haptic devices.

Firstly, I would like to thank Sandeep Chanda, my coauthor, mentor, and friend. Without his support, this book wouldn't have been possible. I would also like to thank Suman Choppala, who not only encouraged me to write but also created enough (positive) peer pressure to complete it, the reviewers Varun, Guido, Ahmad, and Dave for their valuable comments and feedback, and the entire team at Packt Publishing for their support and patience. Last but not least, I would like to thank my parents and my wife Nandini for all their support and constant pushing!

Sandeep Chanda is the Director of Solutions at Neudesic, a Microsoft National Systems Integrator and Gold Certified Partner. He has been working on several Microsoft technologies (including but not limited to .NET, Azure, BizTalk, SharePoint, and Dynamics CRM) for the past ten years, building large-scale enterprise applications spanning multiple industries. He is a technology enthusiast and speaks at various corporate events and public webinars. He has authored several articles on Microsoft Dynamics CRM 4.0 in DevX, and is the author of Microsoft Windows Identity Foundation Cookbook, Packt Publishing and Beginning ASP.NET 4.5 Databases, Apress. Recently, he has been involved in evangelizing aspects of Application Lifecycle Management (ALM) and developer collaboration using Team Foundation Server, and has been the speaker on these subjects at the Great Indian Developer Summit since 2012. He holds an M.S. degree in Software Systems from BITS, Pilani, and his areas of interest include service-oriented computing, cross-platform mobility, pervasive computing, haptic devices, and cloud computing. He is also a blogger for the DevX Issues column at DevX (http://www.devx.com/blog/dev_issues).

I would like to thank the entire editorial team at Packt Publishing, the reviewers Guido, Dave, Ahmad, and Varun, and my co-author Alok for doing most of the heavy lifting! I would also like to thank Dan Griffin from CoreMotives for helping us with the trial license and support on the product knowledge base.

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