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Dedication
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Dedication
by Daniel W. Bix
Product Training for the Technical Expert
Cover
Title Page
Foreword
Preface
Acknowledgments
How to Use This Book
About the Companion Website
Introduction
Part I: The Foundation of Hands‐On Learning
1 Hands‐On Learning in the Classroom
Product Training as You Know It
What Makes Training Effective?
Your Goal: Proficiency
Articulating Your Training Approach
Conclusion
Making It Practical
2 Experiencing Learning
How Does One Develop a Skill?
Remember How You Became an Expert
Build on Your Students’ Experiences
Create Experiences in the Classroom
Let Them Learn from Negative Experiences
Capitalize on Informal Learning
Allow Students to Share Their Experiences
Give Lecture and Observation Their Rightful Place
Provide a Structure for Your Hands‐On Training
Conclusion
Making It Practical
3 You Know It, Can You Teach It?
Address Your Biggest Challenge: Yourself
The Four Stages of Competency Applied to Instructors
How Experts Can Teach It
Conclusion
Making It Practical
4 Ready or Not?
The Four Principles of Learner‐Readiness
Conclusion
Making It Practical
Part II: The Strategy of Hands‐On Learning
5 It is Never Just Product Training
Product Solution Training Versus Talent Development
Employee Product Training
Customer Product Training
Business Plan
Conclusion
Making It Practical
6 From Good to Great
Aim at the Right Target: Doing Versus Knowing
Change the Approach: Facilitator Versus Lecturer
Call It the Right Thing: Training Versus Presentation
Make It Sustainable: Standardized Versus Customized
Measure the Right Things: Performance Versus Reactions
Value the Right Things: Results Versus Head Count
Use the Right Delivery Methods: Effectiveness Versus Availability
Continue the Conversation: Process Versus Event
Keep Improving: Progress Versus Contentment
Conclusion
Making It Practical
7 What Is Expected Must Be Inspected
Assessing the Individual
Evaluating the Class
Conclusion
Making It Practical
Part III: The Structure of Hands‐On Learning
8 Dethroning King Content
When Content Is King
Is Training the Solution?
Conclusion
Making It Practical
9 Designing for Proficiency
The 4 × 8 Proficiency Design Model
Level 1
Level 2
Level 3
Level 4
Conclusion
Making It Practical
10 Pixels or Paper?
Ask the Questions Again
Create a Student Guide
Create Your Visual Aids
Statement of Indemnification
Create an Instructor’s Guide
Running a Pilot Class
Conclusion
Making It Practical
Part IV: The Facilitation of Hands‐On Learning
11 Speak Up
Decorative Speaking
Declarative Speaking
Conclusion
Making It Practical
12 Shut Up
What You Are Listening for
The Foundation for Engaging Learning
Practical Engagement in the Classroom
Icebreakers, Games, and Other Interactive Options
Conclusion
Making It Practical
13 Stand Up
Observed Communication: What They See You Saying
Perceived Communication: What They Feel You Are Saying
Environmental Influences
Hosting a Training Event
Conclusion
Making It Practical
14 The Smartest Engineer
Set the Expectations at the Beginning
Be Prepared for Difficult Responses
The Stubborn Mule
The Pessimist
The Helper
The Talker
The Extreme Introvert
The Sleeper
The Expert
Conclusion
Making It Practical
15 Virtual Facilitation
What Doesn’t Change
Facilitating Virtually
Conclusion
Making It Practical
16 Technical Presentations
When to Use Presentations
How to Design Effective Technical Presentations
Conclusion
Making It Practical
17 Culture and Proficiency
What Doesn’t Change
What Does Change
Other Tips for the Traveling Trainer
Conclusion
Making It Practical
Part V: The Operation of Hands‐On Learning
18 Certifying Proficiency
What Is Product Proficiency Certification?
When Do You Need a Certification Program?
The Requirements of Product Proficiency Certification
Documenting the Certification Program
Conclusion
Making It Practical
19 Managing the Details
Measurable
Sustainable
Traceable
Conclusion
Making It Practical
20 Developing New Product Talent
Why Mentoring Matters
Mentoring for Proficiency
The Foundation of a Mentoring Program
Conclusion
Making It Practical
21 Now, Go Do It
Define Your Approach
Develop with a Strategy
Design with a Structure
Deliver with a Purpose
Don’t Forget the Details
Conclusion
Making It Practical
Part VI: For the Boss: Executive Overviews
22 The Foundation of Hands‐On Learning
An Overview
How You Can Help
Conclusion
23 The Strategy of Hands‐On Learning
Overview
How You Can Help
Conclusion
24 The Structure of Hands‐On Learning
Overview
How You Can Help
Conclusion
25 The Facilitation of Hands‐On Learning
Overview
How You Can Help
Conclusion
26 The Operation of Hands‐On Learning
Overview
How You Can Help
Conclusion
Index
End User License Agreement
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Product Training for the Technical Expert
Dad,
More than anyone I know, you believed that
doing teaches better than telling.
I love you.
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