Index

  1. 3 Ps (Product, Place, and Price)
  2. 4 Cs (commodity, cost, channel, and communication)
  3. 4 Ds (discover, design, deliver, and do better)
  4. 4 Ps (Product, Place, Price, and Promotion)
  5. 7 Ps (Product, Place, Price, Promotion, People, Process, and Physical evidence)
  6. 8 Ps (Product, Place, Price, Promotion, People, Process, Physical evidence, and Partner)
  7. abstraction
  8. acceptance
  9. algorithm
  10. analysis
    1. exploratory
    2. confirmatory
  11. analytical hierarchy process, AHP
  12. analytics
    1. business
    2. collaborative learning
    3. data
    4. customer
    5. learning
    6. network
    7. social network
    8. systems
  13. approach
    1. descriptive
    2. empirical
    3. exploratory
    4. holistic
    5. innovative
    6. integrated
    7. Newtonian
    8. pragmatic
    9. predictive
    10. prescriptive
    11. qualitative
    12. quantitative
    13. systematic
    14. systemic
  14. architecture
  15. back end
  16. benefit
  17. best practice
  18. big data
  19. bootstrapping
  20. ChemGlobalService
  21. component process model, CPM
  22. computational thinking
  23. data envelopment analysis, DEA
  24. data
    1. employment
    2. mining
    3. processing
    4. systems data, 140, 177–178
  25. definition
    1. service
  26. digitalization
  27. dynamics
    1. customer
    2. people's behavioral
    3. service encounter
    4. service system
    5. system
  28. education
    1. hybrid
    2. resident
    3. online
  29. effect
    1. duration
    2. perceived control
    3. rationalization
    4. sequence
  30. effectiveness
    1. learning
    2. collaborative learning
    3. system
  31. enterprise service computing
  32. empowerment
  33. flow
    1. customer dynamics
    2. information
    3. organizational behavior
    4. physical
  34. framework
  35. front end
  36. globalization
  37. goal-driven
  38. goods-dominant
    1. economy
    2. logic
    3. mindset (thinking)
    4. production
  39. governance
  40. health care service network
  41. information technology
  42. innovation
    1. open innovation
    2. service innovation framework
    3. service-oriented
  43. law
    1. laws of motion
    2. laws of service
    3. service encounters
  44. learning
    1. collaborative
    2. cooperative
    3. interactive
    4. life-long
    5. problem-based
  45. lifecycle
  46. longitudinal study
  47. management
  48. manufacturing
  49. marketing
  50. massive open online course, MOOC
  51. measurement
  52. metrics
  53. model
    1. capital
    2. service
  54. modeling
  55. network
    1. service
    2. service encounter
    3. service encounters network (SENET)
    4. social
  56. online
    1. education
    2. banking
    3. shopping
    4. training
  57. operations
    1. business
    2. CPO (customer processing operations)
    3. IPO (information processing operations)
    4. MPO (material processing operations)
    5. production operations
    6. service operations
    7. smarter operations
  58. optimization
    1. robust
    2. stochastic, 236
  59. partial least square, PLS
  60. PDGroup (the global project development group)
  61. Pedagogy
  62. pedagogical engagement
  63. perception
  64. perspective
    1. holistic
    2. interactive-cocreative
    3. operational
    4. service customer's perspective
    5. service encounter
    6. service provider's perspective
    7. sociotechnical
  65. people
    1. people-centered
    2. people-centric
    3. put people first
  66. performance
    1. index
    2. measurement
    3. metrics
  67. phase
    1. design and development
    2. delivery, operations, and monitoring
    3. market, discovery, and strategy
    4. optimization and improvement
  68. PLS SEM
  69. prediction
  70. principal component analysis, PCA
  71. profit
    1. value chain
  72. profitability
  73. project management
  74. process
    1. ad hoc
    2. business
    3. business process management
  75. quality
  76. quality control
  77. quantity
  78. questionnaire
  79. resource
    1. development
    2. human
    3. model
  80. requirement
  81. satisfaction
    1. customer
    2. job
  82. schooling
  83. service
    1. computing
    2. consumer
    3. design
    4. encounter
    5. experience
    6. food
    7. hotel
    8. interaction
    9. lifecycle
    10. operations
    11. provider
    12. provision
    13. quality
    14. research
    15. satisfaction
    16. system
  84. service-led economy
  85. service-dominant
    1. logic
    2. mindset (thinking)
  86. service-oriented
    1. architecture, SOA
    2. business
    3. business model
    4. enterprise
    5. innovation
    6. interaction
    7. IT-system
    8. integration
    9. operations (process, value network)
    10. transformation
  87. service `science' (definition)
  88. service system
    1. configurable and competitive
    2. hierarchy of a service system
  89. MOOC
  90. smart
    1. SMART, SMATER, SMARTERS
    2. smarter working practices
  91. smartPLS
  92. social network analysis, SNA
  93. specification
  94. structural equation modeling, SEM
  95. subjective
  96. value
    1. chain
    2. cocreation
    3. proposition
  97. variable
    1. latent
    2. manifest
  98. view, viewpoint
    1. global
    2. holistic
    3. pragmatism
    4. systematic
    5. systemic
  99. virtual interaction
  100. workflow
  101. worldwide
  1. GDP
  2. trade
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