- 3 Ps (Product, Place, and Price)
- 4 Cs (commodity, cost, channel, and communication)
- 4 Ds (discover, design, deliver, and do better)
- 4 Ps (Product, Place, Price, and Promotion)
- 7 Ps (Product, Place, Price, Promotion, People, Process, and Physical evidence)
- 8 Ps (Product, Place, Price, Promotion, People, Process, Physical evidence, and Partner)
- abstraction
- acceptance
- algorithm
- analysis
- exploratory
- confirmatory
- analytical hierarchy process, AHP
- analytics
- business
- collaborative learning
- data
- customer
- learning
- network
- social network
- systems
- approach
- descriptive
- empirical
- exploratory
- holistic
- innovative
- integrated
- Newtonian
- pragmatic
- predictive
- prescriptive
- qualitative
- quantitative
- systematic
- systemic
- architecture
- back end
- benefit
- best practice
- big data
- bootstrapping
- ChemGlobalService
- component process model, CPM
- computational thinking
- data envelopment analysis, DEA
- data
- employment
- mining
- processing
- systems data, 140, 177–178
- definition
- service
- digitalization
- dynamics
- customer
- people's behavioral
- service encounter
- service system
- system
- education
- hybrid
- resident
- online
- effect
- duration
- perceived control
- rationalization
- sequence
- effectiveness
- learning
- collaborative learning
- system
- enterprise service computing
- empowerment
- flow
- customer dynamics
- information
- organizational behavior
- physical
- framework
- front end
- globalization
- goal-driven
- goods-dominant
- economy
- logic
- mindset (thinking)
- production
- governance
- health care service network
- information technology
- innovation
- open innovation
- service innovation framework
- service-oriented
- law
- laws of motion
- laws of service
- service encounters
- learning
- collaborative
- cooperative
- interactive
- life-long
- problem-based
- lifecycle
- longitudinal study
- management
- manufacturing
- marketing
- massive open online course, MOOC
- measurement
- metrics
- model
- capital
- service
- modeling
- network
- service
- service encounter
- service encounters network (SENET)
- social
- online
- education
- banking
- shopping
- training
- operations
- business
- CPO (customer processing operations)
- IPO (information processing operations)
- MPO (material processing operations)
- production operations
- service operations
- smarter operations
- optimization
- robust
- stochastic, 236
- partial least square, PLS
- PDGroup (the global project development group)
- Pedagogy
- pedagogical engagement
- perception
- perspective
- holistic
- interactive-cocreative
- operational
- service customer's perspective
- service encounter
- service provider's perspective
- sociotechnical
- people
- people-centered
- people-centric
- put people first
- performance
- index
- measurement
- metrics
- phase
- design and development
- delivery, operations, and monitoring
- market, discovery, and strategy
- optimization and improvement
- PLS SEM
- prediction
- principal component analysis, PCA
- profit
- value chain
- profitability
- project management
- process
- ad hoc
- business
- business process management
- quality
- quality control
- quantity
- questionnaire
- resource
- development
- human
- model
- requirement
- satisfaction
- customer
- job
- schooling
- service
- computing
- consumer
- design
- encounter
- experience
- food
- hotel
- interaction
- lifecycle
- operations
- provider
- provision
- quality
- research
- satisfaction
- system
- service-led economy
- service-dominant
- logic
- mindset (thinking)
- service-oriented
- architecture, SOA
- business
- business model
- enterprise
- innovation
- interaction
- IT-system
- integration
- operations (process, value network)
- transformation
- service `science' (definition)
- service system
- configurable and competitive
- hierarchy of a service system
- MOOC
- smart
- SMART, SMATER, SMARTERS
- smarter working practices
- smartPLS
- social network analysis, SNA
- specification
- structural equation modeling, SEM
- subjective
- value
- chain
- cocreation
- proposition
- variable
- latent
- manifest
- view, viewpoint
- global
- holistic
- pragmatism
- systematic
- systemic
- virtual interaction
- workflow
- worldwide
- GDP
- trade
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