Running Your Restaurant
Now that your restaurant is open, you need to put the focus on keeping your guests comfortable and happy. In this part, we’ll talk about how to build upon initial staff training to create a culture of hospitality. This culture must be extended to every guest from the minute they walk through the door to the moment they leave. That’s what will keep people coming back to your restaurant.
You’ll love the familial aspect of the restaurant business, and you’ll learn fun ways to motivate your team, reward success, and discourage bad behavior. We’ll also talk about running a safe restaurant—making sure your employees follow food safety protocols that prevent the spread of foodborne illnesses. Finally, we’ll talk about how to grow your business. At this point, we come full circle. Your strong restaurant concept, executed by your team, under your watchful eye, following your systems … this is the formula for success.