Purchasing your first iPad should be a fun and exciting experience for you. Compared to buying a full-fledged desktop or laptop computer, there aren't as many options to complicate matters. The price tag on an iPad isn't as daunting as that for an Apple MacBook Pro, so the impact to your wallet won't be outrageous even if you don't happen to make the perfect choice. In this chapter, you'll discover what decisions you should make before either heading to your local Apple retailer or ordering an iPad online. You'll learn what you need in addition to an iPad, what you can do if you're not pleased with your purchase or get a faulty unit, and how to get your iPad ready for everyday use. Here are all the basic facts you need to select, buy, and set up your iPad.
Especially at this early stage of the life cycle of the iPad, you have a relatively easy decision to make regarding which model of the device to purchase. There are never that many iPad models available at any particular time, since Apple does a good job of keeping its product lines small and up-to-date. The big questions you'll have to ask yourself are whether you need 3G wireless capabilities, whether your 3G iPad should run on a GSM or CDMA network, how much storage you want in your iPad, and whether or not to purchase a used iPad. Let's look into these four questions in more detail.
The iPad is an Internet-connected device. Sure, it can work as an electronic book reader or a gaming device without an Internet connection, but an iPad without Internet is like a Porsche with a flat tire. Apple gives you two choices: Wi-Fi (wireless network connectivity) models and Wi-Fi + 3G (wireless network plus 3G mobile data connectivity) models. If you ever want an Internet connection away from a Wi-Fi hotspot, you'll need to buy the Wi-Fi + 3G version of the iPad, because you cannot add the functionality to an iPad later.
The Wi-Fi + 3G models are slightly more expensive than the models with Wi-Fi only, to the tune of US$130 more than their Wi-Fi counterparts. What you're paying for is built-in 3G circuitry, a Global Positioning System (GPS) receiver, and an antenna, which is a fancy way of saying that your iPad (with an optional subscription to a data plan with your local wireless carrier) can surf the Web, send and receive e-mail, and connect to the iBookstore from any location with 3G wireless service. Do you need 3G capabilities? Here are some questions you need to ask yourself:
Will you be using your iPad in places where there are no Wi-Fi hotspots? If you plan on using your iPad around your Wi-Fi equipped home and office and if most of the locations that you visit (stores, libraries, coffee shops, airports, and hotels) provide free Wi-Fi, then you might not need the Wi-Fi + 3G model. However, if you often find yourself in need of an Internet connection when you're in your car, on a soccer field, or at some other location without Wi-Fi, then the Wi-Fi + 3G iPad may be the correct choice for you.
Do you have another way to connect to a 3G network? You may already have a different method of accessing a wide-area wireless network. If you have a 3G router such as the Sierra Wireless Overdrive 3G/4G or Novatel MiFi for use with a laptop, then you can use it and your existing wireless data plan to connect to the Internet. If you have an iPhone 4 running iOS 4.3 or newer, you might want to consider using the Personal Hotspot feature on the phone as your gateway to the Internet (a separate data plan is required).
Are you willing to pay extra for both your iPad and the 3G data plan? To begin with, a Wi-Fi + 3G iPad costs $130 more than the corresponding model without 3G. That's not the only additional cost you'll incur, since your wireless carrier is going to charge you for a data plan. In the United States, AT&T provides 3G data service without a contract for $14.99 per month for 250MB of data, or $25 monthly for 2GB of data. The other U.S. carrier, Verizon Wireless, has rates beginning at 1GB of data for $20 per month and up to 10GB for $80 per month. International carriers offer similar plans, so check with your carrier for details about the cost and capacity of data plans in your country.
Do you need to use apps that are aware of the location of the iPad? The Wi-Fi iPad has the ability to determine its location through something called the Wi-Fi Positioning System. This service, provided in North America by Skyhook Wireless, uses the known location of Wi-Fi access points to approximate the location of an iPad. Although this can provide location data to within 20 to 30 meters in crowded population centers in the United States and Canada, it doesn't work at all when the iPad is away from Wi-Fi. The Wi-Fi + 3G iPad contains a full Assisted GPS (A-GPS) receiver for pinpointing the location of the device using GPS. As a result, accurate location can be determined almost anywhere on the planet provided that the Wi-Fi + 3G iPad can “see” the sky.
If you decide to purchase the Wi-Fi + 3G iPad, you'll also have to decide what mobile wireless network to run on. In the United States, there are two choices: GSM, the standard used by AT&T Wireless, and CDMA, which is the technology behind Verizon's mobile network. The majority of wireless networks throughout the world use GSM, so frequent international travelers may want to consider that fact when making a purchase decision.
For all practical purposes, the speeds and capabilities of the two 3G networks are similar. The main differentiator for most U.S. iPad buyers is the coverage provided by the two carriers in the area where you live and work. Verizon Wireless customers who are happy with the voice signal quality that they currently get with their mobile phones can stay with their existing carrier for iPad data. Likewise, AT&T Wireless customers with five bars of signal strength and good service may want to stay with their current carrier.
Once you've decided whether to purchase the Wi-Fi or Wi-Fi + 3G iPad, your next thought should be about the quantity of built-in storage you want in your iPad. Although the amount of working memory, or RAM, in the iPad is identical across the different models (256MB for the original iPad, 512MB for the iPad 2), the flash drives used for storing applications and data come in three different sizes: 16GB, 32GB, and 64GB. You cannot upgrade the flash drive in the iPad, so you're stuck with whatever you buy. Like any electronic device, the iPad will evolve over time, so larger storage capacities are likely in the future. Also keep in mind that the pre-installed OS and apps on the iPad take up some space already (up to half a GB), so you'll actually have a little less free space on the iPad than stated by Apple.
At the launch of the iPad, the difference between the 16GB and 32GB models was only $100, while maxing out the iPad's storage at 64GB was only $200 more than buying the base model. Before deciding how much storage you want to buy, consider these questions:
How big is your music library? If your library is small and you want to listen to music on your iPad, no problem. If it's large, the extra space on the larger iPad models helps you store additional music and podcasts. Of course, if you already own a music device such as an iPod, you may want to continue using it for listening. iPods come in a variety of capacities and are much more portable than your iPad.
How many videos do you want to carry around? A single two-hour movie may occupy more than a gigabyte of storage. If you travel a lot, especially on airplanes, you may want to pay more to store additional movies and TV shows with those extra gigabytes. In Chapter 7 of this book, we'll talk about using Handbrake to transfer video from DVDs to a format that your iPad can use. Although Handbrake does a great job of compressing video, movies can still be as large as 500MB to 1GB in size. If you also own a second-generation Apple TV, you might consider using Apple's AirPlay and Home Sharing to stream video to your iPad, reducing the need for more storage.
Do you plan to carry lots of pictures? Although many digital pictures are pretty small (a typical photo is 300KB to 1.2MB in size), if you carry a few thousand of them around, they do add up to some serious storage. Do you laugh at the idea of carrying that many pictures around on your iPad? Apple's built-in support for the Mac iPhoto application makes it simple to put years of photo archives onto your iPad with a single synchronization option. Moving photos directly from a digital camera to your iPad is easy using the iPad Camera Connection Kit, so the idea of backing up a trip's worth of memories on your iPad while on vacation isn't entirely out of the question.
Do you need to carry lots of data? You might not think of your iPad as a data storage device, but there are ways to use it (mostly involving e-mailing documents to yourself or using a third-party application) to bring data along with you on the road. If you think you might need to do this, maybe those extra gigabytes could be put to good use.
How long do you plan to use this iPad? If you're an early adopter who plans to trade up at the earliest possible opportunity whenever Apple offers a new unit, you may want to save your pennies now in the hope that a better unit with more memory quickly debuts. If, instead, you want to get the most use out of the iPad for the longest period of time, paying more up front means you won't outgrow the memory quite as fast.
Now that the iPad has been on the market for a while, some owners are moving up to newer or more capable iPads, and used devices are often available for less money than new ones. If you don't need the latest and greatest iPad, a used one can be your gateway into the iPad world without impacting your wallet as much.
Believe it or not, Apple is the best vendor for used iPads. The company often makes refurbished iPads available for sale at less than the suggested retail price of new equipment, and the iPad will come with the original factory warranty. You can find the refurbished equipment in the Apple Online Store at http://store.apple.com
or on Amazon.com.
eBay is often a good place to purchase used computer equipment, because sellers are given ratings by buyers so that it's possible to see at a glance how others have fared in their transactions with a particular seller. As with any online auction, however, the buyer should beware. Make sure that the seller has pictures of the exact unit you are bidding on, has a return policy, and has a flawless approval rating.
If you're buying an iPad from someone locally, you might want to consider having an Apple Authorized Service Provider (www.apple.com/buy/locator/service/
) check the unit over before you make a commitment. While it's easy for you to make a visual inspection of the screen and case for scratches or dents, it's not so easy to see if there is hidden damage caused by water or if there are connectors that have been broken.
Finally, you might be able to afford a new iPad when the next generation is announced (usually in March or April). Retailers need to make room for the incoming iPads and discount their existing stock. Your patience can be rewarded!
Even though you no longer need a computer to set up your iPad, you'll still most likely find yourself using your iPad in conjunction with your Mac or PC. This means your computer will need to have some basic requirements in order for it to talk to your iPad. It will need a USB 2.0 port and an Internet connection running the most recent version of iTunes. Also, the PC needs to be a Mac running OS X 10.5.8 or newer or a Windows computer running Windows XP (Home or Professional with Service Pack 3 or newer), Windows Vista, or Windows 7.
NOTE: If you haven't yet put iTunes on your computer, you can get a free copy from www.apple.com/itunes
. It's available for both Mac OS X and Windows systems and is quick and easy to install.
After deciding among the available iPad models, you're probably ready to pull out your credit card and go buy that iPad (see Figure 1–1). Where should you go? To an Apple Store? To an authorized Apple retailer or Best Buy store? Or should you buy online? You might be surprised to learn that there are better and worse choices.
We recommend buying your iPad in person at a store. You can ask questions. You can make human connections. If something goes wrong with your purchase, you have a person who's there to help you work through it. This is not to say that calling Apple's support line is insufficient; it's just that being face to face with a real person makes solutions happen more readily.
The sad fact of the matter is that, on occasion, iPad purchases do not go smoothly. Some people end up with a screen flaw, such as dead screen pixels. It's not an uncommon problem, and if found soon after purchase, it may involve a trade-in for a new unit. Others may have problems connecting to Wi-Fi or 3G networks. The chances of resolving these issues increase significantly when you have a real person to talk to.
As for the question of Apple or other retailers, we lean slightly toward buying at an Apple Store. It's an Apple product you're buying, and the Apple staff members are simply more knowledgeable about that product.
Depending where you live, there might not bea physical store nearby for picking up an iPad. In that case, the Apple Online Store is your best bet for getting your hands on an iPad as soon as possible.
NOTE: There are two quick ways to buy your iPad online. First click the iPad tab at the top of the Apple web site (http://www.apple.com
), and then click the blue Buy Now button. The second way? Point your browser to the iPad page (http://store.apple.com/us/browse/home/shop_ipad/family/ipad
) in the Apple Online Store. Be sure to have your credit card ready.
Apple makes it easy for you to purchase your iPad online. The individual models all have their own Select button, and a click brings you to a page that lets you choose which Apple accessories you want to add to your purchase. Adding those accessories to your purchase just requires a click of the radio button near each item, and when you are finally ready to check out, clicking the Add to Cart button displays the contents of your virtual shopping cart as well as a Check Out Now button. An estimate of the shipping date is displayed in your shopping cart next to each item so you know when to start waiting for the delivery truck driver to ring your doorbell.
In most situations, the iPad you buy will be in perfect working order, and you should never need to return it to Apple. However, if you do get an iPad that just isn't working properly or that fails during the first year of ownership, there is a tried-and-true process to follow.
First, visit the iPad Support web page (www.apple.com/support/ipad/
) to see whether you have set up something improperly or whether there is a known issue and solution. If the online support does not resolve the problem, then it is time to either take the iPad to your Apple retailer or send the iPad to Apple.
For iPads that have been purchased at an Apple Store, the easiest thing to do is to grab your receipt, the iPad, the original box, and all the contents of that box, and then head to the store. The Apple Store staff may ask you to work with a person at the Genius Bar in an attempt to resolve the problem, in which case there may be a delay until they can fit you into their busy schedule.
At other Apple authorized retailers, the return policy may be different, so be sure to check that policy when you purchase your iPad.
iPads purchased online from Apple require a Return Material Authorization (RMA). To initiate the return process, call Apple's support phone number at 1–800-275-2273 and speak to an iPad support specialist. If that person determines the iPad is faulty and is eligible for repair or replacement, they will issue an RMA to you.
NOTE: Outside of the United States, you can refer to www.apple.com/support/contact/phone_contacts.html
for a list of international phone numbers for Apple Support.
In the first paragraph of this section, we called attention to “the first year of ownership.” That's the complimentary warranty period for any iPad. If you want to extend that warranty for another year, you can purchase an AppleCare Protection Plan for iPad for $99. This extends your hardware repair coverage to two years. If interested, you can purchase this option at the online Apple Store. Once the warranty expires, you'll have to pay the going rate for repairs or battery replacements.
American Express cardholders can double their iPad warranty simply by purchasing the device with their Amex card. This Extended Warranty program may be provided by other credit card companies, so be sure to check your card terms and conditions for details.
If you can, make sure to back up your iPad by syncing it to iTunes before bringing it in for service. Apple will usually restore your iPad to factory condition, which means you'll lose any data stored on the iPad during the repair and service process.
Is AppleCare worth buying? In our opinion, it is. In one case, AppleCare more than paid for the replacement of a logic board with a faulty FireWire port on an Apple PowerBook G4 almost three years into the plan.
You're entitled to complimentary phone support for 90 days after the purchase of your iPad. AppleCare extends that period to a full two years, and you can call Apple's experts as many times as you want to get your questions answered.
What about a situation where you find that an iPad isn't what you really needed, or what if you decide that you want the 64GB model instead of the 32GB iPad that you bought? Apple realizes that people change their minds or may be dissatisfied for one reason or another, so you have 14 calendar days to return your purchase. You must return the iPad in the original, unmarked packaging including any accessories (such as the power adapter), manuals, documentation, and registration that shipped with the product. There is a cost for this flexibility, because Apple assesses a 10 percent restocking fee on the return.
Apple does not offer an insurance plan for the iPad, and it's unlikely that the company will do so in the future. Instead, you'll need to call your renter's or home insurance carrier to see how much you'll have to pay for an iPad rider (a rider is placed on top of an existing policy, adding coverage for a specific item not covered under the standard plan).
Once you arrive home with your iPad or it is delivered to your door, it's time to unpack it and set it up. iPad packaging (see Figure 1–2) is a small work of art. The iPad ships in a box that contains the device, a Dock Connector to USB Cable, a 10-watt USB power adapter, and a packet of documentation. Each of these items is important and will help you in your day-to-day use.
Cable: The USB cable attaches your iPad to either your computer or the AC adapter. Whether you're charging your iPad for another day of use or you are syncing with your computer to get the latest software update, the Dock Connector to USB Cable is a crucial part of your iPad kit.
USB power adapter: The AC power adapter included with your iPad plugs directly into the wall and allows you to charge your iPad (or any USB device, for that matter). It offers a single USB port. To use it, just connect your iPad to the adapter using the USB cable. It supplies the 5 volts required for powering USB devices.
Once you've unpacked your iPad, take a few minutes to discover more about your new purchase. Figure 1–3 introduces the basic features on your iPad.
The top of the iPad houses a jack into which you can plug your earbuds, a built-in microphone (on the top front of the iPad 2), and a Sleep/Wake button that is used to power on and off certain features. If you purchased a Wi-Fi + 3G model, the top (or left side on the iPad 2) will also house a micro–Subscriber Identity Module (SIM) tray where your phone's micro-SIM card is stored. The bottom of your iPad has a built-in speaker and an indented slot for connecting to the Dock Connector to USB Cable or a dock. The iPad's front has a large touchscreen and a single Home button. You will not see this interactive screen until you have set up your iPad through iTunes.
Newer iPads also feature two cameras: one in the front for playing with Photo Booth or making FaceTime video calls (see Chapter 15) and one in the back that can record high-definition video and take still photos.
On the right side of the iPad (as you look at it from the front), you'll find a volume rocker and an orientation lock slider.
You have unpacked your iPad but haven't yet connected it to iTunes. Now is a good time to review the data on your computer. When your iPad is first set up, it will synchronize itself to iTunes and, depending on your computer, to your e-mail accounts, your calendars, and so forth. Before you go forward, here are some items you may want to review and clean up so your iPad starts out its life with the freshest possible data:
Contacts: The iPad can sync with Outlook 2003 or 2007 and Windows Address Book on Windows, Address Book, Outlook, or Entourage on a Mac, and Yahoo! Address Book or Google Contacts on the Internet. To prepare for your first sync, review your existing contacts, and make sure they're up-to-date with current phone numbers and e-mail addresses. If you use another program to manage contacts, consider migrating your contacts to one of these solutions. If you'd rather not, that's OK too. You can add contact information directly to your iPad, although it's not as convenient as having the information automatically loaded for you.
Calendar: Your iPad can synchronize with computer-based calendars just like it does with contacts. The iPad supports iCal, Outlook, and Entourage calendars on the Mac and Outlook calendars on Windows. Get your calendars into shape before your first synchronization, and you'll be ready to immediately manage your schedule both from your computer and from your iPad.
E-mail: Your iPad works with most e-mail providers, including Yahoo! Mail, Google Gmail, and AOL. If your e-mail provider uses the industry-standard POP3, IMAP, or Exchange services, your service will work with iPad. You may want to establish new accounts with these providers before you set up your iPad. That way, they'll load onto your unit the first time you synchronize. You can always add new e-mail accounts later, but it's nice to have them all set up and available for use right away.
Media: Some iPad models offer relatively small storage space when compared to, for example, iPod Classic's generous 160GB hard drive. To make the most of this limited space, set up playlists for your favorite songs, TV shows, movies, and podcasts. Since, in all likelihood, you won't be able to synchronize your entire library to your new iPad, invest time now in weeding through your media to find those items you most want to have on hand.
Software and OS: Update to iTunes 10.5 or newer before you attempt to set up your iPad. If you're using a Mac, make sure you've updated your OS to at least OS X 10.5.8. Windows computers must be running Windows 7, Windows Vista, or Windows XP Home or Professional with Service Pack 3 or newer. You can download the latest version of iTunes from Apple at
www.itunes.com/download
.iTunes account: Apple requires a current iTunes account in order to set up your iPad. If you do not already have one, you must sign up for an account with the iTunes Store. If you want to make purchases through the iTunes Store, App Store, or iBookstore, you'll need to have a valid address and credit card. Here are the steps you'll need to follow in order to create that new iTunes account:
Figure 1–4. The iTunes sign-in screen allows you to sign in to iTunes with your existing account or begin the process of creating a new account.
After following these steps, you will receive a confirmation e-mail at the address you specified while signing up. The e-mail welcomes you to the iTunes Store and provides you with the customer service web address (www.apple.com/support/itunes/store
).
You don't need a credit card to get an iTunes App Store account. If you're planning on only downloading free apps and don't have a credit card, there's a way to create an iTunes App Store account from your iPad. The following instructions assume that you don't already have an account and that you've already unwrapped your iPad. Don't worry; you can always come back to these instructions later if you'd like to wait.
With iOS 5, Apple has cut the cord from your iPad to your computer. This new “PC free” world of iOS devices is a new era in computing technology. Oh, you still have to plug the iPad into your computer or charger to recharge the battery all right, but now you no longer need to plug the iPad into your computer to begin using it. You can buy it in the store, open it up right there, and go through a simple setup procedure right on the iPad.
Follow the steps in this section to set up your iPad right out of the box:
Figure 1–5. The iPad setup welcome screen
Once you've set up your iPad, you can begin using it right away if you have most of your media stored in the cloud through iCloud. However, if you are still storing most of your media on your computer, you'll need to pair your iPad with your computer in order to get your music, movies, and TV shows on it.
As we mentioned earlier, a big feature of iOS 5 is that it's “PC free.” That means it has the ability for your iPad to sync wirelessly with your computer. But before you can sync wirelessly, you must pair your iPad to your computer. This must be done through the USB cable that came with your iPad. You need to do this only once.
To pair your iPad to your computer, follow these steps:
Once you've paired your new iPad, you're ready to perform your first synchronization. In the iTunes source list, which is the light blue column on the left side of the iTunes screen, locate the Devices section, and click the name of your iPad. This opens its Preferences window (see Figure 1–9). The tabs along the top of the Preferences window allow you to set each of the options associated with your iPad. We go into what each of these tabs does in detail in Chapter 2.
TIP: Click your iPad's name a second time to open a text edit field that allows you to edit the name. You can name your iPad more creatively than the default (your name and “iPad”).
After you have initially paired your iPad to your computer, you can choose to sync your iPad wirelessly or directly (by connecting it to your computer)for all future syncs. However, if you want to sync wirelessly, you first have to enable wireless syncing.
Do this by checking the box that says “Sync with this iPad over Wi-Fi” (Figure 1–10) on your iPad's Summary page in iTunes. After you've done this, the steps to sync your iPad wirelessly or through a USB cable are pretty much the same.
To sync via a USB cable, follow these steps:
To sync wirelessly, follow these steps:
No matter which way you choose to sync, you can continue to use your iPad while it syncs to your library. We discuss all your syncing options in detail in the next chapter.
If you purchase your iPad in an Apple Store, your Apple sales associate will show you many accessories that are available for it. These accessories are from Apple and third-party sources, and they provide your iPad with protection and added functionality.
Apple sells iPad docks to make charging and syncing your iPad a snap. The $29 iPad Dock and iPad 2 Dock support your iPad in an upright position and work with other accessories and optional audio cables. For the original iPad, text entry into iPad apps is enhanced with the iPad Keyboard Dock ($69), which charges the iPad as you type.
For protection of the iPad 2, Apple provides the iPad Smart Cover ($29; Figure 1–12), which can also be folded into a variety of positions for supporting the iPad 2 on flat surfaces. The colorful Smart Cover attaches to the iPad 2 magnetically and automatically turns the iPad's display on when opened or off when closed.
Photographers will want to buy the iPad Camera Connection Kit ($29; Figure 1–13), which includes two adapters—one for connecting a camera through a USB 2.0 cable, the other for reading SD memory cards. The USB adapter can also be used to connect USB headsets and keyboards to the iPad.
Since you might want to show slide shows or Keynote presentations from an iPad, Apple sells the iPad Dock Connector to VGA Adapter ($29). The VGA end of the adapter can be connected to external monitors, some TVs, and PC projectors. On the iPad 2, whatever is on the screen can be mirrored to an external display, while the original iPad is limited to displaying only apps that have been specifically written to provide video-out capabilities.
The Apple Digital AV Adapter ($39) is perfect for putting slides, movies, photos, and anything else visible on your iPad onto your HDTV. This adapter provides a standard HDMI connector as well as a dock connector port for charging your iPad while it is connected to your display.
The Apple Component AV Cable ($39) and Composite AV Cable ($39) also work with the iPad, providing two more methods of linking external monitors and projectors to the device. The same application limitations apply with these cables as well.
Finally, the Apple Wireless Keyboard ($69) and most other Bluetooth keyboards are iPad-compatible, providing an alternative way of entering text into iPad applications.
In this chapter, you've seen how to select and purchase your iPad. You've discovered what's involved in setting up an iTunes account, activating your iPad, and pairing your iPad to your computer. To wind things up, here is a quick overview of some key points from this chapter: