INDEX
A
B
C
- Career growth
- accountability and, 100–101
- connection factors in, 102–103
- job sanctification and, 33–35, 37–38, 43
- overview of, 85–87
- performance factors in, 101
- performance styles and, 103–107
- recognition practices and, 88–89
- reputation and, 101–102
- reputation factor in, 101–102
- stay interview and, 93–95, 152
- stratification factor, 103
- trust factors in, 89–90, 96
- Career Growth and Accountability Model, 101–102
- Careers
- Changing workplace, 70, 90
- Climate builders, 26
- Coaches, 26
- Communication
- Clerk of Courts example, 71–73
- culture and, 132–133
- generational preferences, 98–99
- hand-written notes, 88–89
- with handshakes, 135
- key function of, 8
- litmus test for, 82–83
- message tailoring, 78
- sharing down, 81–83
- shortfall, 77–78
- skills, development of, 58–60
- talking points, 82
- tenure and, 99
- upper feedback channel, 82
- virtual tools for, 130
- worst practices, 76–77
- Communicators, 25–26
- Compensation plans, 43, 97–98
- Connection factor, 102–103
- Coworker relationships, 39–40
- Culture
- Cutbacks, 73–74
D
E
- Employee Engagement Exercise (E-3) Program, 88
- Employees. See also Frontline employees
- Engaged employees
- Engagement
- budgets for, 31
- competencies, assessing, 142–144
- as core competency, 112
- defined, 4
- drivers of
- coworker relationships, 39–40
- credible leadership, 40–42
- job/career satisfaction, 37–38
- organizational, 36–37
- overview, 35–36
- erosion of, 91
- impact of, 4–5
- imperative of, 11–15
- implementing, 68
- index for, 22–28
- key metric indicators for, 146–147
- leadership impact on, 21–22, 51
- organizational levels of, 32, 79–81
- skills, 115–118
- survey data on, 126
- tipping points, 30–33
- Engagement and retention initiatives
- Engagement continuum (commit, engage, excel)
- Engagement meeting, 55–56
- Enthusiasts, 52
- Esteem builders, 26
- Exit interviews, 92
- Exit surveys, 139
F
G
H
I
J
K
- Kennedy, John F., 14
L
- Leader engagement index (LEI)
- Leaders. See also Senior leaders
- career discussions and, 59
- communication skills of, 58–60
- credible, 40–42
- critical, 54
- effective/ineffective, 122
- enthusiastic, 52
- focus on, 49–51, 57
- honesty of, 102
- identification of, 123
- impact of, 51, 60–62
- ineffective, 7
- millennial, 65–66
- regular meetings by, 142–143
- retention role of, 17–20
- roles of, 50–51
- selection of, 123
- self-perception, 120–121
- skeptical, 53–54
- structures, 76–79
- training, 120–123
- uninspired, 54–55
- Leadership
- Leadership development program, 48–49, 61
- Leadership teams
- Litmus test (communication), 82–83
M
O
- Onboarding, 134–136
- Organizations. See also Best-in-class organizations
- confluence of generations at, 6–7
- continuum benefits for, 69, 157
- critics in, 54
- declining, 73–74
- engagement levels at, 32, 79–81
- enthusiast in, 52
- key metrics, 146
- LEI at, 21–24
- market advantages, 66
- resource management at, 15–16, 31–32
- retention failures by, 7–8, 34
- skeptics in, 53
- stay interviews by, 92–93
- talent keeper role, 36–37
- title use by, 103
- turnover costs, 16–17
- uninspired staff in, 54–55
P
R
S
- Senior leaders, 25, 137–138
- data analysis by, 137
- insight to, 25
- perception of, 36
- role of, 140–141
- skeptics among, 53
- Sheridan Healthcare, 18–20, 125–126
- Shifting aspirations, 90–92
- Social media, 63, 98
- “Start, Stop, and Continue” questioning, 55
- Stay interviews
- career growth and, 94, 152
- conducting, 93–94
- financial impact of, 94–95
- use of, 92–93
- Stillwater Mining Company
- hiring practices at, 34
- safety at, 12–13
- transparency at, 75–76
- Survey data. See also Metrics; Workplace America survey
- action plan for, 136–138
- application of, 6
- categories, 137
- embrace of, 4–6
- leader performance, 120–122
- management of, 136
- retention, 117
- stay interviews, 94–95
T
- TalentKeepers, 67
- capabilities of, 155–156
- CIA encounter, 89–90
- core values of, 156–157
- engagement continuum, 157–159
- experience of, 155–156
- mission of, 156
- Talking points, 82
- Technology, 130
- Tenure, 99
- Time-to-productivity. See Ramp-up time
- Trust
- building, 25
- career growth and, 89–90
- retention and, 95–96
- Turnover. See also Retention
- cause of, 115
- factors affected by, 127
- reducing, 64
- survey data on, 126
- true cost of, 15–17
U
V
W
- Walt Disney Company, 138
- Walt Disney World, 1–2
- Weaver, Debbie
- on attrition, 34–35
- on employee safety, 12–13
- on transparency, 75–76
- Wet Socks, 105–106
- Work-life balance, 97
- Workflows, 72–73
- Workplace America survey, 130
- engagement meetings in, 55–56
- engagement/turnover, 125–126
- generational drift, 128, 129
- high turnover data in, 5
- key metrics in, 146
- leadership effectiveness, 8
- leadership engagement in, 21
- WOWs, 105
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