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EULA
by Craig Taylor, Christopher Mulligan
Talent Keepers
Cover
Preface
Acknowledgments
Introduction: Energizing a Changing Workplace
Blink, and Your Staff Has Changed
Embracing the Data (and Everything After)
The Confluence of Generations
“Begging Them to Stay”
Good Leadership Still Wins
Building a Winning Strategy
Chapter 1: Engaging Your Talent Is a Business Imperative
The True Cost of Turnover
Leadership as a Market Advantage
Introducing the Leader Engagement Index
Chapter 2: What Engages People at Work?
The Tipping Point
I Don’t Need No Satisfaction
The Four Drivers of Employee Engagement
The Four Drivers and the Leadership Engagement Index
Chapter 3: Leaders and Their Impact
The Case for a Focus on Leadership
Why Focusing on Leaders Gets Results
Best Boss/Worst Boss
Leaders Underestimate Their Impact
Different Background, Different Response
Commit, Engage, Excel
Chapter 4: Communication: The Lubricant of Change
Blaming Up
What Not to Do
What to Do: Sharing Down
Chapter 5: Solving the Career Growth Dilemma
Recognize the Right Way
Trust Each Other with Your Careers
Shifting Career Aspirations
The Stay Interview
Career Growth and Accountability
Job Stratification
WOWs, Wet Socks, and Snorkels
Chapter 6: New Rules for Building a Leadership Team
The Fish Rots …
Promote for More Than Just Job Skill
Measuring “Will Do” and “Can Do”
Chapter 7: Creating an Engagement and Retention Culture
Can You Fix Culture?
Communication Is Still the Key
Creating the Culture
Chapter 8: Building the Business Case for Engagement and Retention
Where’s the Money?
Finding the Money
Spreading the Impact
Building a Winning Strategy
Appendix: TalentKeepers Engagement and Retention Solutions
About the Authors
Index
EULA
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