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by Kathleen B. Hass, Alice Zavala
The Art and Power of Facilitation
Cover
Title Page
Copyright
About the Authors
Table of Contents
Preface
About this Book
Chapter 1 - To Meet or Not to Meet, That is the Question
Think Before You Meet
Meeting Types
Chapter 2 - Meeting Management Best Practices
Establish the Meeting Foundation
Design the Meeting to Meet the Objectives
Determine the Meeting Participants
Prepare the Meeting Agenda
Open the Meeting
Establish Meeting Ground Rules
Conduct the Meeting Using Appropriate Facilitation Techniques
Close the Meeting
Followup after the Meeting
Chapter 3 - Facilitation—It’s an Art and a Science
Facilitation versus Subject Matter Expertise
The Roles and Responsibilities of the Facilitator
Chapter 4 - The Business Analyst’s Facilitation Toolkit
Group Analysis Skills
Group Communication Skills
Group Process Skills
Chapter 5 - Requirements Elicitation Meetings
Challenges
Roles and Responsibilities
Individual and Small Group Interviews
Facilitated Requirements Elicitation Workshops
Chapter 6 - Requirements Analysis Meetings
Challenges
Business Modeling Workshops
Types of Analysis Meetings
Business Process Modeling Workshops
Prototype Review Meetings
Risk Management Workshops
Chapter 7 - Requirements Specification Review Meetings
Challenges
Types of Meetings
Requirements Specification Review Meeting
Chapter 8 - Deliverable Verification and Validation Meetings
Challenges
Types of Meetings
Deliverable Inspection Meeting
Chapter 9 - Closing Comments
Index
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Copyright
The Art and Power of Facilitation
Running Powerful Meetings
Alice Zavala, PMP
Kathleen B. Hass, PMP
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