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Library of Congress Cataloging-in-Publication Data
Zavala, Alice.
The art and power of facilitation: running powerful meetings / Alice Zavala and
Kathleen B. Hass.
p. cm. – (Business analysis essentials library)
ISBN-13: 978-1-56726-212-4
1. Group facilitation. 2. Business meetings. I. Hass, Kathleen B. II. Title.
HM751.Z38 2008
658.4’56–dc22 2007027820
10 9 8 7 6 5 4 3 2 1