Table of Contents
Chapter 1: The library business is changing – please excuse our dust during renovations!
Chapter 2: Human resources: your most vital resource – don’t leave it to chance!
Emerging trends affecting HR management in the future
Key human resource challenges facing organisations
Impact of these emerging trends within a library
Impact of the key HR challenges within a library
Chapter 3: The rules of the game have changed
The changing paradigm of HR management
Common characteristics of people management
A brief history of the science of systems thinking
The fathers of general systems theory
Chapter 5: Systems thinking simplified – four primary concepts
Concept 1 – The Seven Levels of Living Systems
Concept 2 – The 12 Natural Laws of Living Systems
Concept 3 – The A-B-C-D-E Systems Thinking Approach
Concept 4 – The Rollercoaster of Change
Chapter 6: Developing your people plan – a Systems Thinking approach
The parallel process – with key stakeholders
Chapter 7: Leadership in HR management practices – the people edge competencies
Conducting an assessment of human resource practices
Conducting an assessment of leadership competencies
The value of competency assessments
Chapter 8: Ten critical HR issues within libraries
Issue 1: Shifting organisational culture/culture of empowerment
Issue 2: Generational differences in the workplace
Traditionalists (or the Silent or Matures) – born before 1946
Boomers – born between 1946 and 1964
Generation X – born between 1965 and 1980
Generation Y (Millennials/Net Generation) – born between 1981 and 2000
Issue 3: Strengthening the spirit of teamwork
Issue 4: Coping with the entitlement mindset
Issue 5: Initiating major change
Issue 6: Fostering a culture of outstanding customer service
Issue 7: Impact of technology – to assist in breaking down silos
Issue 8: Fostering cross-functional skill development
Issue 9: Coping with the impact of the retirement boom
Issue 10: Establishing career management and succession management systems
Chapter 9: Epilogue: ‘Just when we thought things were running smoothly …’