Copyright © 2009 by Robert W. Bly and Regina Anne Kelly

All rights reserved under the Pan-American and International Copyright Conventions. This book may not be reproduced, in whole or in part, in any form or by any means electronic or mechanical, including photocopying, recording, or by any information storage and retrieval system now known or hereafter invented, without written permission from the publisher, The Career Press.

THE ENCYCLOPEDIA OF BUSINESS LETTERS, FAXES, AND E-MAIL

EDITED BY KATE HENCHES

TYPESET BY MICHAEL FITZGIBBON

Cover design by Rob Johnson/Johnson Design

Printed in the U.S.A. by Book-mart Press

To order this title, please call toll-free 1-800-CAREER-1 (NJ and Canada: 201-848-0310) to order using VISA or MasterCard, or for further information on books from Career Press.

The Career Press, Inc., 3 Tice Road, PO Box 687,

Franklin Lakes, NJ 07417

Library of Congress Cataloging-in-Publication Data

Bly, Robert W.

The encyclopedia of business letters, faxes, and e-mail : features hundreds of model letters, faxes, and e-mail to give your business writing the attention is deserves. - Rev. ed. / by Robert W. Bly and Regina Anne Kelly. p. cm.

Includes index.

ISBN 978-1-60163-029-2

eISBN : 97-8-160-16387-2

1. Commercial correspondence—Handbooks, manuals, etc. 2. Memorandums—Handbooks, manuals, etc. 3. Electronic mail messages—Handbooks, manuals, etc. 4. Facsimile transmission—Handbooks, manuals, etc. I. Kelly, Regina Anne.

II. Title. III. Title: Businessletters, faxes, and email.

HF5721.B59 2009

651.7’4--dc22

2008041695