Home Page Icon
Home Page
Table of Contents for
Cover Page
Close
Cover Page
by Harold L Gilmore, William R Allen
What Managers Do, Fourth Edition
Cover Page
Title Page
Copyright Page
Contents
About This Course
How to Take This Course
1 What Is a Manager
The Approach in This Course
Competitive Strategy as a Unifying Concept
Defining Management
The Functions of a Manager
Measuring Management
The Nature of Managerial Work
Management Levels
Managerial Skills
Managerial Responsibility—Functional Versus General
Managerial Roles
Implications for Managers
Interrelation of the Functions
The Plan of This Course
Review Questions
2 The Development of Contemporary Management
The Classical Approach to Management
Scientific Management
Fayol’s Principles of Management
Behavioral Science and Management
The Quantitative and Systems Approaches to Management
Contingency Theory
The Practitioner-oriented Approach to Management
The Total Quality Management Approach
Customer-driven Quality
Strong Quality Leadership
Continuous Improvement
Action Based on Facts, Data, and Analysis
Employee Participation
Implications for Managers
Review Questions
3 Managerial Planning
The Purpose of Planning
The Strategic Planning Process
Setting Goals
Developing Strategy
Competitive Advantage
Forecasting
Operational Planning
Planning for Control: The Evaluation Stage
Operating Plans
Functional Plans
Supervisory-level Plans
Budgets
Schedules
Linking Strategy and Operations
Programs
Network Planning Tools
Materials Requirements Planning (MRP II)
Goal Setting
Management by Objectives
Implications for Managers
Review Questions
4 Structuring the Organization
Formal Organization
Task Specialization
Departmentalization
Coordination
Informal Organization
Formation
Implications for Managers
What Organization Structure Is Best?
Review Questions
5 Organizing Human Resources
The Significance of Human Resource Management
Staffing
The Staffing Plan
The Human Resource Cycle
Job Analysis
Job Description
Recruitment
Selection
Training and Development of New Hires
Performance Appraisal
Career Assessment
Effective Human Resource Management
Implications for Managers
Health and Safety
Equal Employment Opportunity (EEO)
Review Questions
6 Understanding Motivation
What Is Motivation?
Theories of Motivation
Maslow’s Needs Theory
McClelland’s Version of Need Theory
Herzberg’s Two-factor Theory
Expectancy Theory
Equity Theory
Organizational Behavior Modification
Motivation in the Workplace
The Hawthorne Studies
Theory X and Theory Y
Theory Z
Implications for Managers
Implications of Herzberg’s Theory
Implications of Expectancy Theory
Implications of Equity Theory
Implications of Organizational Behavior Modification
Summary
Review Questions
7 Understanding Leadership
The Nature of Leadership in Organizations
Trait Approaches
Behavioral Approaches
Situational/Contingency Approaches
Transformational Approaches
Leadership and Culture
General Characteristics of Leadership
Leadership and Management
Delegation
Implications for Managers
Summary
Review Questions
8 The Managerial Control Process
Establishing Standards
Quantitative Standards
Qualitative Standards
Measuring Actual Results
Taking Appropriate Action: The Essence of Control
Management Control Systems
Budgets
Programs
Schedules
Manufacturing/Operations Control Techniques
Inventory Control: Raw Material; Work-in-process
Quality Control
Inspection-oriented Control
Process-oriented Control
Management by Exception
Behavioral Issues in Control
Implications for Management
Review Questions
9 Understanding Total Quality Management
Background of Total Quality Management
Major Contributors to Total Quality Management (TQM)
Philip Crosby
Joseph Juran
W. Edwards Deming
Stages of Quality Development
Inspection
Quality Control
Quality Assurance
Total Quality Management
Defining Quality
Design Focus: Conformance
Customer Focus: Beholder Perspective
Comprehensive Focus: Product/Service Characteristics
Quality Measurement
Production
Economics of Quality
Customer
Market/Customer-based
Inspection-oriented Control
Process-oriented Control
Continuous Incremental Improvement
Achievement Recognition
Implications for Managers
Review Questions
10 Managing in Tomorrow’s Environment
The Manager’s Job
Management Issues: Today and Tomorrow
Managing in Accelerated Global Competition
Managing Technology
Managing Cultural Diversity
Managing Empowerment
Managing Ethics and Social Responsibility
Managing the Environment
Implications for Managers
Review Questions
Bibliography
The First Examination
The Practice Case
The Practice Case Solution
The Examination Case
Selected Readings
Index
Search in book...
Toggle Font Controls
Playlists
Add To
Create new playlist
Name your new playlist
Playlist description (optional)
Cancel
Create playlist
Sign In
Email address
Password
Forgot Password?
Create account
Login
or
Continue with Facebook
Continue with Google
Sign Up
Full Name
Email address
Confirm Email Address
Password
Login
Create account
or
Continue with Facebook
Continue with Google
Next
Next Chapter
What Managers Do Fourth Edition
Add Highlight
No Comment
..................Content has been hidden....................
You can't read the all page of ebook, please click
here
login for view all page.
Day Mode
Cloud Mode
Night Mode
Reset