Cover image for Training International Managers

Training International Managers

Author Alan Melkman
Release Date: 2018/01/01
ISBN: 9781351144308
Topic:
0%
33
Chapters
0-1
Hours read
0k
Total Words
    Start Reading Now    
       Add to Wishlist       
View table of contents

Book Description

Training across borders is complicated. The advent of large and diverse global organizations, and the opening of markets and opportunities right around the world have introduced a whole new level of challenge for management trainers. You may be trying to roll-out programmes to sites in different countries or perhaps you need to bring together managers from different cultures on one site; how do you do this most cost-effectively, and how do you design and deliver a programme that will reflect their cultural and communication styles and their learning needs? Alan Melkman and John Trotman's Training International Managers mixes a variety of cultural and learning models with anecdotes and examples from 30 years' experience of working with organizations and cultures in every continent. There's advice on cross-cultural issues; learning design, delivery and evaluation as well as the practical issues around the economics and administration of training international managers. You'll find advice to prepare you for what to expect from different groups and different cultures in the training room and how to adapt your own training styles to the groups that you are working with. Management training can be a challenge at the best of times; read Training International Managers and use the models, ideas, tools and techniques advocated by the two authors and you can be reassured that geographical distance, culture and even language need not derail your best efforts as a trainer.

Table of Contents

  1. Cover
  2. Half Title
  3. Title
  4. Copyright
  5. Contents
  6. List of Figures
  7. List of Tables
  8. Preface
  9. Acknowledgements
  10. PART I THE CONTEXT OF INTERNATIONAL MANAGEMENT TRAINING
    1. 1 Introduction
      1. The global perspective
      2. Cultural challenges for international managers
      3. Learning events in the twenty-first century
      4. The main purpose of this book
      5. How the book is structured
      6. Reading plan
    2. 2 A Model of Cultural Diversity
      1. A model of cultural diversity
      2. Impact of Hofstede's cultural dimensions on management issues
      3. Summary
    3. 3 Learning Styles and Training Styles in a Multi-Cultural Setting
      1. What are learning styles?
      2. Training styles
      3. Learning styles, training styles and culture
      4. Increasing the sensitivity of participants to cultural differences
      5. Summary
    4. 4 The Client Perspective
      1. Client expectations from training
      2. Clients from different cultural backgrounds
      3. Client perceptions on training evaluation
      4. Client involvement with the development of training materials
      5. Summary
      6. Action plan
    5. 5 The Economics of Training International Managers
      1. Benefits of training managers from different cultures as a group
      2. Costs of training managers from different countries as a group
      3. Summary
      4. Action plan
  11. PART II TRAINING DESIGN, DEVELOPMENT AND LEARNING PROCESSES
    1. 6 The SUCCESS Structure for Designing, Deploying, Delivering and Evaluating the Learning Process
      1. The training process
      2. Levels of organization training commitment
      3. The SUCCESS training methodology
      4. Applying the SUCCESS model to particular organizations
      5. Summary
      6. Benchmark your organization
      7. Action plan
    2. 7 Surveying the Background and the Context
      1. Breadth before depth
      2. Useful additional sources of information
      3. Preparation for interactions with the client company
      4. Outputs from the survey stage
      5. Summary
      6. Action plan
    3. 8 Understanding the Training Needs, Real and Perceived
      1. Understanding organizational training needs
      2. Understanding group training needs
      3. Understanding individual training needs
      4. Outputs from the understand stage
      5. Summary
      6. Action plan
    4. 9 Creating the Training Intervention and Preparing the Groundwork
      1. The inputs
      2. Overall training/learning objectives
      3. The output from the create stage
      4. Use of the SOCMAT tool
      5. Pre- and post-course activity
      6. Summary
      7. Action plan
    5. 10 Conducting the Training of International Managers
      1. The tools
      2. Outputs from the conduct stage
      3. Summary
      4. Action plan
    6. 11 Evaluating the Training Intervention
      1. Structural framework
      2. Output from the evaluate stage
      3. Summary
      4. Action plan
    7. 12 Strengthening the Learning of International Managers
      1. The tools
      2. Output from the strengthen stage
      3. Summary
      4. Action plan
    8. 13 Sustaining International Managers' New Behaviours in the Workplace
      1. Objectives of the sustain phase
      2. The tools
      3. Output from the sustain phase
      4. Summary
      5. Action plan
  12. PART III MAKING THE TRAINING SPARKLE
    1. 14 Organizing Participants to Learn from Each Other
      1. Breakout groups in practice
      2. Important guidance for organizing successful breakout groups
      3. An example of a well-constructed breakout exercise
      4. Effective exercises for breakout groups
      5. The dynamics of breakout groups
      6. Summary
      7. Action plan
    2. 15 Use of English with International Managers
      1. Eyes and ears
      2. Simplicity
      3. Aids to comprehension
      4. Understanding the participants' native language
      5. Summary
      6. Action plan
    3. 16 Seeking and Using Feedback from Individuals and Groups
      1. Should the trainer be an expert?
      2. Feedback from breakout groups
      3. Dealing with and asking questions
      4. Summary
      5. Action plan
    4. 17 Effective Trainer Behaviours
      1. Training to entertain
      2. The all-important opening and dealing with low points
      3. Meeting the challenge of diverse cultures and personality types
      4. Dealing with challenging behaviour
      5. Compassion and business building
      6. Summary
      7. Action plan
    5. 18 Summary of Key Points in Training International Managers
      1. Keeping the client and the participants in mind
      2. Delivering pre-course work
      3. Preparing to deliver the course materials
      4. Piloting materials for use with international audiences
      5. Special points for attention during the course
      6. After completion of delivery of the training
      7. Summary
      8. Action plan
  13. Further Reading
  14. Index