Contents

  1. List of Figures
  2. List of Tables
  3. Preface
  4. Acknowledgements
  5. PART I THE CONTEXT OF INTERNATIONAL MANAGEMENT TRAINING
    1. 1 Introduction
      1. The global perspective
      2. Cultural challenges for international managers
      3. Learning events in the twenty-first century
      4. The main purpose of this book
      5. How the book is structured
      6. Reading plan
    2. 2 A Model of Cultural Diversity
      1. A model of cultural diversity
      2. Impact of Hofstede's cultural dimensions on management issues
      3. Summary
    3. 3 Learning Styles and Training Styles in a Multi-Cultural Setting
      1. What are learning styles?
      2. Training styles
      3. Learning styles, training styles and culture
      4. Increasing the sensitivity of participants to cultural differences
      5. Summary
    4. 4 The Client Perspective
      1. Client expectations from training
      2. Clients from different cultural backgrounds
      3. Client perceptions on training evaluation
      4. Client involvement with the development of training materials
      5. Summary
      6. Action plan
    5. 5 The Economics of Training International Managers
      1. Benefits of training managers from different cultures as a group
      2. Costs of training managers from different countries as a group
      3. Summary
      4. Action plan
  6. PART II TRAINING DESIGN, DEVELOPMENT AND LEARNING PROCESSES
    1. 6 The SUCCESS Structure for Designing, Deploying, Delivering and Evaluating the Learning Process
      1. The training process
      2. Levels of organization training commitment
      3. The SUCCESS training methodology
      4. Applying the SUCCESS model to particular organizations
      5. Summary
      6. Benchmark your organization
      7. Action plan
    2. 7 Surveying the Background and the Context
      1. Breadth before depth
      2. Useful additional sources of information
      3. Preparation for interactions with the client company
      4. Outputs from the survey stage
      5. Summary
      6. Action plan
    3. 8 Understanding the Training Needs, Real and Perceived
      1. Understanding organizational training needs
      2. Understanding group training needs
      3. Understanding individual training needs
      4. Outputs from the understand stage
      5. Summary
      6. Action plan
    4. 9 Creating the Training Intervention and Preparing the Groundwork
      1. The inputs
      2. Overall training/learning objectives
      3. The output from the create stage
      4. Use of the SOCMAT tool
      5. Pre- and post-course activity
      6. Summary
      7. Action plan
    5. 10 Conducting the Training of International Managers
      1. The tools
      2. Outputs from the conduct stage
      3. Summary
      4. Action plan
    6. 11 Evaluating the Training Intervention
      1. Structural framework
      2. Output from the evaluate stage
      3. Summary
      4. Action plan
    7. 12 Strengthening the Learning of International Managers
      1. The tools
      2. Output from the strengthen stage
      3. Summary
      4. Action plan
    8. 13 Sustaining International Managers' New Behaviours in the Workplace
      1. Objectives of the sustain phase
      2. The tools
      3. Output from the sustain phase
      4. Summary
      5. Action plan
  7. PART III MAKING THE TRAINING SPARKLE
    1. 14 Organizing Participants to Learn from Each Other
      1. Breakout groups in practice
      2. Important guidance for organizing successful breakout groups
      3. An example of a well-constructed breakout exercise
      4. Effective exercises for breakout groups
      5. The dynamics of breakout groups
      6. Summary
      7. Action plan
    2. 15 Use of English with International Managers
      1. Eyes and ears
      2. Simplicity
      3. Aids to comprehension
      4. Understanding the participants' native language
      5. Summary
      6. Action plan
    3. 16 Seeking and Using Feedback from Individuals and Groups
      1. Should the trainer be an expert?
      2. Feedback from breakout groups
      3. Dealing with and asking questions
      4. Summary
      5. Action plan
    4. 17 Effective Trainer Behaviours
      1. Training to entertain
      2. The all-important opening and dealing with low points
      3. Meeting the challenge of diverse cultures and personality types
      4. Dealing with challenging behaviour
      5. Compassion and business building
      6. Summary
      7. Action plan
    5. 18 Summary of Key Points in Training International Managers
      1. Keeping the client and the participants in mind
      2. Delivering pre-course work
      3. Preparing to deliver the course materials
      4. Piloting materials for use with international audiences
      5. Special points for attention during the course
      6. After completion of delivery of the training
      7. Summary
      8. Action plan
  8. Further Reading
  9. Index
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