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Positioning: The Battle for Your Mind

Jack Trout, Al Ries

Delivering Knock Your Socks Off Service

Bobette H Williamson, Ron Zemke

The Manager's Pocket Guide to Virtual Teams

Richard Bellingham

The Manager's Pocket Guide to Corporate Culture Change

Richard Bellingham

The Manager's Pocket Guide to Workplace Coaching

Daniel A. Feldman

The Manager's Pocket Guide to Knowledge Management

Barbara Kivowitz, Kathleen Foley Curley

Hands-On Training

Gary R. Sisson

The New SuperLeadership

Henry Sims, Charles Manz

Don't Kill the Bosses!

John Ullmen, Samuel Culbert

People in Projects

Project Management Institute

StarOffice™ 5.2 Calc Handbook

Joe Habraken

Leadership in Action: Mediocrity at the Top: Pulling Away From the Pack

Sloan R. Weitzel, Harold Scharlatt

Leadership in Action: Putting Some Life into Your Leadership

Patricia J. Ohlott, Marian N. Ruderman

Leadership in Action: Dividends and Interest - Order on the Court: A Lesson in Leadership

Craig Chappelow

Ten Minute Guide to Performance Appraisals

Dale Furtwengler

Financial Performance

Marc Bertoneche, Rory Knight

The Leadership Pipeline: How to Build the Leadership-Powered Company

James Noel, Stephen Drotter, Ram Charan

HPI Balanced Scorecard—Performance

Clare Novak

Windows® CE 3.0 Application Programming

Marshall Brain, Nick Grattan

The Intelligent Asset Allocator: How to Build Your Portfolio to Maximize Returns and Minimize Risk

William J. Bernstein

Leadership in Action: Leading the Way to Employee Satisfaction

Gina Hernez-Broome, Judith L. Steed

Leadership in Action: For Global managers, A World of Difference

Jean Brittain Leslie, Christopher T. Ernst, Jennifer J. Deal, Maxine A. Dalton

Leadership in Action: Agent of Change - A Talk with Marshall Goldsmith

John Alexander

Leadership in Action: Dividends and Interest - Language, Leadership, and the Old Tomato

Craig Chappelow

Leadership in Action: Issues and Observations - The Reception Gets Fuzzy

Melodie Croonenberghs

Accelerating Customer Relationships: Using CRM and Relationship Technologies™

Ronald S. Swift

The Four Obsessions of an Extraordinary Executive: A Leadership Fable

Patrick Lencioni

The Strategy-Focused Organization: How Balanced Scorecard Companies Thrive in the New Business Environment

David P. Norton, Robert Kaplan

Market Neutral Investing: Long / Short Hedge Fund Strategies

Joseph G. Nicholas

21st Century Business

James W. Cortada

Positioning: The Battle for Your Mind

Author Jack Trout , Al Ries
Release Date 2001/01
The first book to deal with the problems of communicating to a skeptical, media-blitzed public, Positioning describes a revolutionary approach to creating a "position" in a prospective customer's mind-one that reflects a company's own strengths and weaknesses as ....
Delivering Knock Your Socks Off Service

Author Bobette H Williamson , Ron Zemke
Release Date 2001/01
Create a service advantage with the help of customer service guru Ron Zemke.
The Manager's Pocket Guide to Virtual Teams

Author Richard Bellingham
Release Date 2001/01
Learn how to handle the new opportunities and challenges when managing virtual teams that work in different locations and come from different disciplines, departments—even organizations. Create a forum for idea-sharing, solve problems among people from multiple func....
The Manager's Pocket Guide to Corporate Culture Change

Author Richard Bellingham
Release Date 2001/01
In order to achieve desired transformation in corporate culture, leaders must take a logical and systematic approach to change. The most successful change programs begin with a statement of shared values. Beginning with values ensures that the entire organization pu....
The Manager's Pocket Guide to Workplace Coaching

Author Daniel A. Feldman
Release Date 2001/01
This guide is designed to help people become better managers. When a person is elevated to a management position, it is usually because he or she has done well at mastering the prerequisite technical skills. Coaching employees to develop their skills helps not only ....
The Manager's Pocket Guide to Knowledge Management

Author Barbara Kivowitz , Kathleen Foley Curley
Release Date 2001/01
Knowledge about customers, markets, core processes, how things get done, who knows what - is a core business asset. You may have heard of knowledge management. No longer a buzz word, it's becoming mainstream in companies large and small who want to strengthen core ....
Hands-On Training

Author Gary R. Sisson
Release Date 2001/01
On-the-Job Training (OJT) is the single most used training method in organizations today. But it is also the most misused-because very few of those doing OJT are ever trained how to do it. In Hands-On Training Gary Sisson draws on his thirty-five years of experience....
The New SuperLeadership

Author Henry Sims , Charles Manz
Release Date 2001/01
The truly effective leader today must be one who leads others to lead themselves. The rapid pace of change demands fast and flexible responses throughout the organization-there's no time to wait for directives from the top. And the highly-skilled workers so vi....
Don't Kill the Bosses!

Author John Ullmen , Samuel Culbert
Release Date 2001/01
The boss/subordinate relationship is an age-old problem cited in almost every management book and on-the-job survey as an area rife with dishonesty and inefficiency. All too often, subordinates spin the truth for those above while bosses fail to establish the c....
People in Projects

Author Project Management Institute
Release Date 2001/01
This important book focuses on one of the nine knowledge areas of A Guide to the Project Management Body of Knowledge (PMBOK®)-2000 Edition--namely, human resource management. Topics are far ranging and are divided into nine chapters ranging from Key Managemen....
StarOffice™ 5.2 Calc Handbook

Author Joe Habraken
Release Date 2000/12
The easy-access, task-oriented guide to StarOffice Calc!Absolute basics to advanced data analysisCommunicate your data: Formatting, charting, printing, and Web publishingExchange files with Microsoft Excel usersFor Windows, Linux, Solaris, and other platformsEndorse....
Leadership in Action: Mediocrity at the Top: Pulling Away From the Pack

Author Sloan R. Weitzel , Harold Scharlatt
Release Date 2000/12
Presidents often assume incorrectly that messages they communicate to their direct reports will be communicated to all levels of the organization.
Leadership in Action: Putting Some Life into Your Leadership

Author Patricia J. Ohlott , Marian N. Ruderman
Release Date 2000/12
Community work, friendships, parenting, and spousal relationships can help you develop the interpersonal skills needed for managerial success.
Leadership in Action: Dividends and Interest - Order on the Court: A Lesson in Leadership

Author Craig Chappelow
Release Date 2000/12
In these days of jargon-filled mission statements, it is refreshing to find an example of a leader walking the talk.
Ten Minute Guide to Performance Appraisals

Author Dale Furtwengler
Release Date 2000/11
As a new manager, how do you construct a performance review that will give your employees balanced, encouraging feedback, yet provide them with the critiquing they may need? This book answers that question. It explains the importance of employee appraisals to your s....
Financial Performance

Author Marc Bertoneche , Rory Knight
Release Date 2000/11
Financial Performance presents the foundation concepts underlying the Senior Executive Programmes the Authors have taught together and separately over the last 15 years in Europe, Asia and North America. These programmes include The Oxford Advanced Management Progr....
The Leadership Pipeline: How to Build the Leadership-Powered Company

Author James Noel , Stephen Drotter , Ram Charan
Release Date 2000/11
Together, these authors have more first-hand experience in leadership development and succession planning than you're likely to find anywhere else. And here, they show companies how to create a pipeline of talent that will continuously fill their leadership needs-n....
HPI Balanced Scorecard—Performance

Author Clare Novak
Release Date 2000/10
This Info-line will show you how to use the balanced scorecard to measure the effectiveness of a performance improvement department. It presents the 12 steps of scorecard development.
Windows® CE 3.0 Application Programming

Author Marshall Brain , Nick Grattan
Release Date 2000/10
Windows CE 3.0 programming for Pocket PC, handheld PC, and embedded devicesEnterprise computing including COM, DCOM, database access using ADOCE, and Microsoft Message QueueCommunications, including Internet Web access with HTTP, TCP/IP, sockets, serial communicatio....
The Intelligent Asset Allocator: How to Build Your Portfolio to Maximize Returns and Minimize Risk

Author William J. Bernstein
Release Date 2000/10
“Bernstein has become a guru to a peculiarly ’90s group: well-educated, Internet-powered people intent on investing well—and with minimal ‘help’ from professional Wall Street.” --Robert Barker, BusinessWeek William Bernstein is one of today’s most unlikely f....
Leadership in Action: Leading the Way to Employee Satisfaction

Author Gina Hernez-Broome , Judith L. Steed
Release Date 2000/10
Even slight differences in managerial effectiveness can affect subordinates' satisfaction with organizational climate.
Leadership in Action: For Global managers, A World of Difference

Author Jean Brittain Leslie , Christopher T. Ernst , Jennifer J. Deal , Maxine A. Dalton
Release Date 2000/10
Global managers must assess and respond to each management issue through the ever shifting lenses of distances, countries, and cultures.
Leadership in Action: Agent of Change - A Talk with Marshall Goldsmith

Author John Alexander
Release Date 2000/10
Successful people are always successful because of many things and in spite of some things, according to coach and consultant Marshall Goldsmith. Helping executives understand this and change ineffective behavior is Goldsmith's challenge.
Leadership in Action: Dividends and Interest - Language, Leadership, and the Old Tomato

Author Craig Chappelow
Release Date 2000/10
Regardless of how much experience you have or how intelligent you are, people judge you by the way you speak.
Leadership in Action: Issues and Observations - The Reception Gets Fuzzy

Author Melodie Croonenberghs
Release Date 2000/10
Not all feedback comes through the traditional, direct routes. Much of it comes indirectly.As we get older, we start to screen indirect messages.
Accelerating Customer Relationships: Using CRM and Relationship Technologies™

Author Ronald S. Swift
Release Date 2000/09
Leverage people, processes, activities, information, and technologies to...Acquire new, more profitable customersBuild long-term customer loyaltyServe every customer as an individualDrive powerful marketing opportunitiesIncrease profits and shareholder value!The sta....
The Four Obsessions of an Extraordinary Executive: A Leadership Fable

Author Patrick Lencioni
Release Date 2000/09
In this stunning follow-up to his best-selling book, The Five Temptations of a CEO, Patrick Lencioni offers up another leadership fable that's every bit as compelling and illuminating as its predecessor. This time, Lencioni's focus is on a leader's crucial role i....
The Strategy-Focused Organization: How Balanced Scorecard Companies Thrive in the New Business Environment

Author David P. Norton , Robert Kaplan
Release Date 2000/09
The creators of the revolutionary performance management tool called the Balanced Scorecard introduce a new approach that makes strategy a continuous process owned not just by top management, but by everyone. In The Strategy-Focused Organization, Robert Kaplan and D....
Market Neutral Investing: Long / Short Hedge Fund Strategies

Author Joseph G. Nicholas
Release Date 2000/09
In today's volatile markets, managing risk is more important than ever. Investors are looking for downside protection while maintaining good returns--and market-neutral investing has become one of the hottest methods to meet that need. In this book, industry expert....
21st Century Business

Author James W. Cortada
Release Date 2000/08
Manage all the changes driving your business in the 21st century!In a time of unremitting, accelerating technological change, James W. Cortada offers a calm, intelligent path through the wilderness, helping managers understand the big picture and successfully manage....

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