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Pragmatic Application of Service Management: The Five Anchor Approach, 2nd Edition

Pragmatic Application of Service Management: The Five Anchor Approach, 2nd Edition

Mark Thomas, Suzanne Van Hove

The End of Wisdom?

The End of Wisdom?

David Baker, Wendy Evans

Re-Inventing the Book

Re-Inventing the Book

Christina Banou

Process Plant Layout, 2nd Edition

Process Plant Layout, 2nd Edition

Sean Moran

Natech Risk Assessment and Management

Natech Risk Assessment and Management

Ernesto Salzano, Ana Maria Cruz, Elisabeth Krausmann

My iPhone® for Seniors

My iPhone® for Seniors

Third Edition

R for Microsoft® Excel Users: Making the Transition for Statistical Analysis

R for Microsoft® Excel Users: Making the Transition for Statistical Analysis

Conrad Carlberg

My iPhone®, Tenth Edition

My iPhone®, Tenth Edition

Brad Miser

My iPad®, Ninth Edition

My iPad®, Ninth Edition

Gary Rosenzweig

My iPad® for Seniors, Fourth Edition

My iPad® for Seniors, Fourth Edition

Michael Miller

iPad® and iPhone® Tips and Tricks

iPad® and iPhone® Tips and Tricks

Jason R. Rich

Industrial Applications of Renewable Plastics

Industrial Applications of Renewable Plastics

Michel Biron

The Gig Economy

The Gig Economy

Diane Mulcahy

Leading the Unleadable

Leading the Unleadable

Alan Willlett

Jobs to Be Done

Jobs to Be Done

David Farber, Jessica Wattman, Stephen Wunker

Advertising by Design, 3rd Edition

Advertising by Design, 3rd Edition

Robin Landa

The Skilled Facilitator, 3rd Edition

The Skilled Facilitator, 3rd Edition

Roger M. Schwarz

The Enduring Advisory Firm

The Enduring Advisory Firm

Kimberly G. Dellarocca, Mark C. Tibergien

Gender Lens Investing

Gender Lens Investing

Jackie VanderBrug, Joseph Quinlan

Marketing Plans, 8th Edition

Marketing Plans, 8th Edition

Hugh Wilson, Malcolm McDonald

Managing Customer Experience and Relationships, 3rd Edition

Managing Customer Experience and Relationships, 3rd Edition

Philip Kotler, Martha Rogers, Don Peppers

Bankruption

John Waupsh

QuickBooks 2017 All-In-One For Dummies

QuickBooks 2017 All-In-One For Dummies

Stephen L. Nelson

Building People

Building People

Mun Leong Liew

The Future Workplace Experience: 10 Rules For Mastering Disruption in Recruiting and Engaging Employees

The Future Workplace Experience: 10 Rules For Mastering Disruption in Recruiting and Engaging Employees

Kevin Mulcahy, Jeanne Meister

Inclusive Leadership: The Definitive Guide to Developing and Executing an Impactful Diversity and Inclusion Strategy

Inclusive Leadership: The Definitive Guide to Developing and Executing an Impactful Diversity and Inclusion Strategy

Fleur Bothwick, Charlotte Sweeney

Brilliant Persuasion

Brilliant Persuasion

Stephen C. Young

Brilliant Marketing, 3rd Edition

Brilliant Marketing, 3rd Edition

Richard Hall

How to Sell Online

How to Sell Online

Christer Holloman

Culture Matters

Culture Matters

Norhayati Zakaria

Pragmatic Application of Service Management: The Five Anchor Approach, 2nd Edition

Author Mark Thomas , Suzanne Van Hove
Release Date 2016/12
Create a more robust service management system using the best of ITIL®, ISO/IEC 20000-1, COBIT®, and CMMI®-SVC. Although ITIL’s popularity as a framework for IT service management (ITSM) continues to increase, a number of organizations have re....
The End of Wisdom?

Author David Baker , Wendy Evans
Release Date 2016/11
The End of Wisdom? The Future of Libraries in a Digital Age assembles opinion pieces, forecasts, strategy options, and case studies from leading worldwide politicians, academics, educators, authors, publishers, captains of industry, senior public sector workers, li....
Re-Inventing the Book

Author Christina Banou
Release Date 2016/11
Re-Inventing the Book: Challenges from the Past for the Publishing Industry chronicles the significant changes that have taken place in the publishing industry in the past few decades and how they have altered the publishing value chain and the structure of the ind....
Process Plant Layout, 2nd Edition

Author Sean Moran
Release Date 2016/11
Process Plant Layout, Second Edition, explains the methodologies used by professional designers to layout process equipment and pipework, plots, plants, sites, and their corresponding environmental features in a safe, economical way. It is supported with tables of ....
Natech Risk Assessment and Management

Author Ernesto Salzano , Ana Maria Cruz , Elisabeth Krausmann
Release Date 2016/11
Natech Risk Assessment and Management: Reducing the Risk of Natural-Hazard Impact on Hazardous Installations covers the entire spectrum of issues pertinent to Natech risk assessment and management. After a thorough introduction of the topic that includes definition....
My iPhone® for Seniors

Author Third Edition
Release Date 2016/11
Easy, clear, readable, and focused on what you want to do.Step-by-step instructions for the tasks you care about most.Large, full-color, close-up photos with callouts to iPhone photos that show you exactly what to do.Common-sense help when you run into iPhone prob....
R for Microsoft® Excel Users: Making the Transition for Statistical Analysis

Author Conrad Carlberg
Release Date 2016/11
Microsoft Excel can perform many statistical analyses, but thousands of business users and analysts are now reaching its limits. R, in contrast, can perform virtually any imaginable analysis—if you can get over its learning curve. In R for Microsoft® Excel Users, ....
My iPhone®, Tenth Edition

Author Brad Miser
Release Date 2016/11
Step-by-step instructions with callouts to iPhone images that show you exactly what to do.Help when you run into iPhone problems or limitations.Tips and Notes to help you get the most from your iPhone.Full-color, step-by-step tasks walk you through getting and keep....
My iPad®, Ninth Edition

Author Gary Rosenzweig
Release Date 2016/11
Covers all iPad models that run iOS 10My iPad offers a full-color, fully illustrated, step-by-step resource to using your iPad. Each task has corresponding visuals that are numbered to match the step they are referring to. Sidebars give additional insight into usin....
My iPad® for Seniors, Fourth Edition

Author Michael Miller
Release Date 2016/11
Covers iOS 10 for all models of iPad Air, iPad Mini, iPad Pro, and iPad 4th generationMy iPad for Seniors, 4th Edition, is a comprehensive guide to using all of Apple’s iPad models. It includes everything from basic setup information to finding and installing new a....
iPad® and iPhone® Tips and Tricks

Author Jason R. Rich
Release Date 2016/11
Easily Unlock the Power of Your iPad Pro, iPad Air, iPad mini, or iPhoneDiscover hundreds of tips and tricks you can use right away with your iPad Pro, iPad Air, iPad mini, or iPhone to maximize its functionality. Learn how to use iOS 10 (as well as iOS 10.1) and u....
Industrial Applications of Renewable Plastics

Author Michel Biron
Release Date 2016/11
Industrial Applications of Renewable Plastics: Environmental, Technological, and Economic Advances provides practical information to help engineers and materials scientists deploy renewable plastics in the plastics market. It explores the uses, possibilities, and p....
The Gig Economy

Author Diane Mulcahy
Release Date 2016/11
From Uber to the presidential debates, the gig economy has been dominating the headlines…and for good reason. Today, more than a third of Americans are working in the gig economy—mixing together short-term jobs, contract work, and freelance assignments. For those w....
Leading the Unleadable

Author Alan Willlett
Release Date 2016/11
The control-freak, the narcissist, the slacker, the cynic... Difficult people are the worst part of a manager’s job.Whether it comes from direct reports or people above, outbursts, irrational demands, griping, and other disruptions need to be dealt with—and it’s yo....
Jobs to Be Done

Author David Farber , Jessica Wattman , Stephen Wunker
Release Date 2016/11
Successful innovation doesn’t begin with a brainstorming session—it starts with the customer. So in an age of unlimited data, why do more than 50% of new products fail to meet expectations? The truth is that we need to stop asking customers what they want . . . and....
Advertising by Design, 3rd Edition

Author Robin Landa
Release Date 2016/11
A real-world introduction to advertising design in today's industryAdvertising by Design is the most comprehensive, up-to-date guide to concept generation and design for advertising. Step-by-step instructions and expert discussion guide you through the fundamental....
The Skilled Facilitator, 3rd Edition

Author Roger M. Schwarz
Release Date 2016/11
Help groups deliver results with an updated approach to facilitation and consultingThe Skilled Facilitator: A Comprehensive Resource for Consultants, Facilitators, Trainers, and Coaches, Third Edition is a fundamental resource for consultants, facilitators, coaches....
The Enduring Advisory Firm

Author Kimberly G. Dellarocca , Mark C. Tibergien
Release Date 2016/11
A guide for financial advisors who are ready to embrace new opportunitiesThe Enduring Advisory Firm is a book for the forward-thinking financial advisor. Financial advisement is traditionally a hands-on field, so few in the industry feel threatened by the shifting ....
Gender Lens Investing

Author Jackie VanderBrug , Joseph Quinlan
Release Date 2016/11
Delve into gender lens investing and the reality of the female economyWomen today are an unparalleled force in the global economy—as successful entrepreneurs, corporate executives and family breadwinners. Yet gender-based violence, the absence of women's legal rig....
Marketing Plans, 8th Edition

Author Hugh Wilson , Malcolm McDonald
Release Date 2016/11
A fully revised and updated 8th edition of the highly renowned international bestsellerThe 8th edition of this highly acclaimed bestseller is thoroughly revised with every chapter having been updated with special attention to the latest developments in marketing.Ma....
Managing Customer Experience and Relationships, 3rd Edition

Author Philip Kotler , Martha Rogers , Don Peppers
Release Date 2016/11
Boost profits, margins, and customer loyalty with more effective CRM strategyManaging Customer Experience and Relationships, Third Edition positions the customer as central to long-term strategy, and provides essential guidance toward optimizing that relationship f....
Bankruption

Author John Waupsh
Release Date 2016/11
Community banking can flourish in the face of fintech and global competition with a fresh approach to strategyBankruption + Website offers a survival guide for community banks and credit unions searching for relevance amidst immense global competition and fintech s....
QuickBooks 2017 All-In-One For Dummies

Author Stephen L. Nelson
Release Date 2016/11
Make business chores easy with QuickBooksManaging the books for a small business can be a challenging, onerous task. If you're looking to spend fewer hours hunched over multiple spreadsheets and more time focused on other aspects of your growing business, this all....
Building People

Author Mun Leong Liew
Release Date 2016/11
Eavesdrop on a top business leader to learn the secrets of great leadershipBuilding People provides a glimpse into the mind of one of Asia’s keenest and most effective business leaders. Before becoming Chairman of Changi Airport Group and Surbana Jurong, author Mun....
The Future Workplace Experience: 10 Rules For Mastering Disruption in Recruiting and Engaging Employees

Author Kevin Mulcahy , Jeanne Meister
Release Date 2016/11
What do your workers expect from their jobs? How has technology transformed your workplace? What will your workforce look like in the future?If your answers to these questions revolv....
Inclusive Leadership: The Definitive Guide to Developing and Executing an Impactful Diversity and Inclusion Strategy

Author Fleur Bothwick , Charlotte Sweeney
Release Date 2016/11
Leaders have been grappling with the challenge of creating more diverse and inclusive companies for well over a decade. With the amount of senior leadership commitment, resource and passion put into this why hasn’t much changed? This book, the first of its kind a....
Brilliant Persuasion

Author Stephen C. Young
Release Date 2016/11
IT WOULD BE WONDERFUL IF YOU COULD ALWAYS ENSURE EVERYONE AGREED WITH YOUR WAY OF THINKING, WOULDN’T IT? You’re already aware of how unlikely you are to progress at work, or “make a name for yourself” in life, if you struggle to get your ideas accepted by your pro....
Brilliant Marketing, 3rd Edition

Author Richard Hall
Release Date 2016/11
Marketing has never been so important because business has never been so competitive.Brilliant Marketing shows anyone how they can devise and execute winning marketing strategies. With practical advice from start to finish, this updated new edition gives you the lo....
How to Sell Online

Author Christer Holloman
Release Date 2016/11
THE ALL-IN-ONE GUIDE TO GROWING YOUR ONLINE BUSINESS. Christer Holloman, the bestselling author and The Guardian technology expert, has lined up the leaders behind some of the most successful online retailers, and those that advise them, to reveal their best kept s....
Culture Matters

Author Norhayati Zakaria
Release Date 2016/11
Global virtual teams (GVTs) have evolved as a common work structure in multinational corporations due to their efficiency and cost-effectiveness. The cultural differences can produce great benefits in terms of perspective, creativity, and innovation, but can also exacerbate interpersonal tensio....

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