Index

Adizes, Ichak, 25

Administrator, role of, 25

Agile Project Management, 9

Anger session, 94

Audience, 114

Authorization to Proceed (ATP), 34–35

Autocratic, management style, 26

Beliefs, 96–97

Bid Manager, 22

Bidding process, 22

Bureaucratic, management style, 26

Business case

approval, 34

content, 33

at end of project, 69–70

introduction, 32–33

Central Computer and Telecommunications Agency (CCTA), 8

Challenges, of outsourcing, 77–81

additional human hours, 79

costs, 79–80

culture, 78

different language, 78

legal, 78

location, 79

transition costs, 79

working together, 78

Change management

introduction, 42–43

during project implementation, 63–64

tips, 43–44

Character armor, 90

Character structures, 90–93

Client environments, access to, 81

Coaching with Body & Mind Language, 2

Cocreation, 24

Communication, 18, 86–89

defined, 86

management

content, 39–41

introduction, 38–39

during project implementation, 61–62

process, 88–89

type of media for, 86–87

Communications Management Plan, 39, 40, 48, 59, 61, 83

Compliance rules, 19

Conflict management, 102

Contract

introduction, 34

terms and conditions, 37

tips, 36

types 1, 34–35

types 2, 35–36

Contractual arrangements, 83

Corporate social responsibility (CSR) programs, 19–20

Decoding, 88

Defense mechanisms, 94. See also Character structures

Deliverable management, 65–66

introduction, 48

tips, 49

Delivery Center (DC), 79, 81, 83, 84

Delivery organization, 34

Democratic, management style, 26

Discharge, project, 71–72

DTAP (Development, Test, Acceptance, and Production) street, 63–64

E-mail, 87, 89

Emotions, 95

Empathy, 6

Encoding, 88

Entrepreneur, role of, 26

Environment, impact on presentation, 116

Epictetus, Greek philosopher, 96

Executive Management, 4, 17, 33, 34, 53, 54, 61

Executive Manager, 60

Executive summary, 33

Expectation management, 52–53

External client, 67, 71

External costs, 52

External issues, 64–65

External project, 67, 72

issues of, 48

Extrovert person, 98

Feedback, 88–89, 99–100

Feelings, 94, 95–96

Final report, at end of project, 70

Financial management

for external client, 67

for external project, 67

introduction, 51

during project implementation, 67–68

tips, 52

Functional requirements, 21

Gantt chart, 53

versus resource planning, 55–58

Global Delivery Center, 35

Global resources, 51

Governmental organizations, 37

Holme, Lord, 19

Human resources, 50–51, 55, 56, 57, 63

Humphrey, Albert, 106

Influencers, 38

Integrator, role of, 26

Intercompany Agreements, 83

Internal costs, 52

Internal project issues, 48

International Organization for Standardization (ISO) 9000, 23

Introvert person, 98

Issue management, 48

during project implementation, 64–65

Katie, Byron, 96–97

Kiss, Bow or Shake Hands, 27

Knowledge Management, 75

Laissez-faire, management style, 26

Leadership, 5

versus management, 24

Lean model, 10

Learning activity, 110

Learning style, 110

Letter of Intent (LoI), 34–35

Line Managers, 16–17

LinkedIn, 110

Listening, 86

Lowen, Alexander, 90

Management organization, 72

project transfer to, 73–75

Masochistic character structure, 92

McGregor, Douglas, 25

Meeting

efficiency, 15

ethics, 16

Memorandum of Understanding (MoU), 34–35

Mental field, in personal development, 109–110

Mentor, 110

Message delivering, structure for, 115–116

Miller rule, 116

Minutes of meeting (MoM), 14–15

MoSCow analysis, 21

Multiproject Management, 56, 57

Negotiation, 6, 37

Nonfunctional requirements, 21

Nonproprietary method, 10

Nonverbal communication, 88

Obligation of effort, 36

Obligation of results, 36

Office of Government Commerce (OGC), 8

Old pain, 93–94

Online self-assessment tests, 110

Open Group Architecture Forum, 23

Oral character structure, 91

Organization chart, 37, 40

Organization for Economic Cooperation and Development (OECD), 19

Outsourcing

challenges, 77–81

client environments, access to, 81

definition of, 77

introduction, 77

tips, 82–84

People (and partners), 10

People Planet Profit, 19

Personal baseline, 106–108

Personal development, 6

defined, 105

introduction, 105–106

log book, 111

personal baseline, 106–108

plan structure, 109–110

process, 108–109

questions to dive into, 106

tips, 110–111

Personal Development Plan (PDP), 105, 107

structure, 109–110

Philosophy, 10

Physical field, in personal development, 109–110

PMBoK (Project Management Book of Knowledge), 8

Portfolio, Programme, and Project Offices (P3O®), 12

PowerPoint presentation, 115, 116

Preparation

for presentation, 113–114

project management

lessons learned, 12–13

meetings, 14–16

project file, 13–14

Presentation

audience, 114

environment impact on, 116

introduction, 113

itself, 117

possible structure for, 114

PowerPoint, 115, 116

preparation for, 113–114

of project, 18, 53

storytelling, 115

structure for delivering message, 114, 115–116

tips for, 117–119

Prince2 (Projects in Controlled Environment), 8, 12, 23, 45, 70, 110–111

Problem behind the problem, 93

Problem-solving process, 10

Process, 10

Producer, role of, 26

Product Owner, 9

Project, 2

assurance, 24

closure

business case, 69–70

discharge, 71–72

final report, 70

introduction, 69

lessons learned, 75

Project File, 71

remaining items to be finished, 73

team members meeting, 72

transfer to business as usual, 73–75

documentation, 31

execution, 59–68

change management, 63–64

communication management, 61–62

deliverable management, 65–66

financial management, 67–68

introduction, 59–60

issue management, 64–65

resource management, 66–67

risk management, 64

stakeholder management, 60

external, 67, 72

failures, reasons for, 3–4

impact, 17–18

plan, defined, 53

planning, 5

defined, 53

versus Gantt chart, 55–58

presentation of, 53–54

tips, 54–55

start

business case, 32–34

change management, 42–44

communication management, 38–41

contract, 34–37

definition, 41–42

deliverable management, 48–49

expectation management, 52–53

financial management, 51–52

introduction, 29

issue management, 48

kickoff, 30–31

Project File, 31–32

reporting structure, 39

resource management, 50–51

risk management, 44–48

stakeholders, 37–38

team members, 7, 30

Project File, 13–14, 31–32, 39, 60, 64, 65, 66, 71, 72, 73, 84

Project Initiation Document, 41–42, 70

Project Management, 57, 83

costs, 11–12

holistic, 1–2

introduction, 1

versus leadership, 24

matrix, 16–17

methods, 8–10

organization, 12

personal view on, 6

preparation, 12–16

project impact, 17–18

Project Manager, 4–6

quality management, 23–24

reasons for, 3–4

requirements, 20–22

solution design, 22–23

style, 25–27

sustainability, 19–20

team climate, 7

tools, 11

Project Management Institute (PMI), 8

Project Management Office (PMO), 12

PROMPT method, 8

Proprietary method, 10

Psychological field, in personal development, 109–110

Psychology

beliefs and thoughts, 96–97

character structures, 90–93

communication, 86–89

conflict management, 102

feedback, 99–100

introduction, 85

listening, 86

observing, 89–90

old pain, 93–94

problem behind the problem, 93

statements, 103

stress management, 97–98

subpersonalities, 100–102

surrender, 95–96

Psychopathic character structure, 92

Psychosocial field, in personal development, 109–110

Quality management, 23–24

Receiver, 87, 88, 89

Regression, 94, 99, 111

Reich, Wilhelm, 90

Request for Information (RfI), 22

Request for Proposal (RfP), 22

Requirements, for project, 20–22

Resource allocation, 56–57

Resource management, 56, 66–67

global resources, 51

introduction, 50

tips, 50–51

Resource planning, versus Gantt chart, 55–58

Rigid character structure, 91

Risk budget, 46

Risk identification, 47

Risk management, 5

approach, 45

budget, 46

introduction, 44–45

during project implementation, 64

response, 46–47

steps, 45

tips, 47–48

Risk register, 45

Risk response, 46–47

Schizoid character structure, 92–93

Scrum model, 9

Sender, 88

Service Level Agreement, 34, 72

Simpact Systems Ltd, 8

SMART (Specific Measurable Acceptable Realistic Timed), 33, 42, 43, 49, 50, 53

Software package, 57–58

Solution design process, 22–23

Sprints, 9

Stakeholders, 17, 30, 54

introduction, 37

management, 40, 60

steps, 37–38

Standish Group, 3

Statement of Work (SOW), 34, 35

Statements, 96, 103

Steering Committee, 48, 54, 63, 64, 65, 113

Storytelling, 115

Strengths, Weaknesses, Opportunities, and Threats (SWOT) analysis, 106–108

Stress management, 97–98

Subpersonalities, 100–102

accept, 101

allocate time to, 102

collaboration, 102

defined, 100

integrate, 101–102

recognize, 100–101

synthesis, 102

Summary task, 54

Surrender, 95–96

Sustainability, 19–20

Symbiotic character structure, 91

Team climate, 7

“The Work”, 96–97

Thoughts, 96–97

TOGAF® framework, 23

Total/Technical Solution Manager (TSM), 22–23

Toyota, 10

Traditional projects, 9

Trigger, for project, 34, 85, 93, 96

Verbal communication, 88

Visualizations, 88

Waterfall model, 8–9

Watts, Richard, 19

Written communication, 88