3-D |
Three-Dimensional |
AI |
Artificial Intelligence |
APAC |
Asia Pacific |
API |
Application Programming Interface |
App |
Application |
AR |
Augmented Reality |
ARPA |
Advanced Research Projects Agency |
ARPU |
Average Revenue Per User |
ATM |
Automatic Teller Machine |
B2B |
Business-to-Business |
B2C |
Business-to-Consumer |
BA |
Business Analyst |
BCI |
Brain–Computer Interface |
BFSI |
Banking, Financial Services, and Insurance |
BI |
Business Intelligence |
BITA |
Business–IT Alignment, or |
BPM |
Business Process Management |
BTS |
Base Transceiver Station |
BVIT |
Business Value of IT |
BYOD |
Bring Your Own Device |
CAF |
Customer Acquisition Form |
CDO |
Chief Digital Officer |
CDR |
Call Data Record |
CEM |
Customer Experience Management |
CEO |
Chief Executive Officer |
CIO |
Chief Information Officer |
CLC |
Customer Lifecycle |
CLM |
Customer Lifecycle Management |
CM |
Configuration Manager |
CMM |
Capability Maturity Model |
CMO |
Chief Marketing Officer |
COO |
Chief Operating Officer |
COTS |
Commercial Off-the-Shelf |
CPE |
Customer Premise Equipment |
CPU |
Central Processing Unit |
CR |
Change Request |
CRBT |
Caller Ring Back Tone |
CRM |
Customer Relationship Management |
C-SAT |
Customer Satisfaction |
CSP |
Cloud Service Provider |
CTO |
Chief Technology Officer |
DBA |
Database Administrator |
DR |
Disaster Recovery |
e2e |
End-to-end |
EA |
Enterprise Architecture |
EB |
Exa Bytes |
EDP |
Electronic Data Processing |
ENIAC |
Electronic Numerical Integrator and Computer |
EOY |
End of Year |
ERP |
Enterprise Resource Planning |
eTOM |
enhanced Telecom Operations Map |
FCE |
First-Call Effectiveness |
FE, BE |
Front End, Back End |
FMCG |
Fast Moving Consumer Goods |
GPS |
Global Positioning System |
GTM |
Go-To-Market |
HCM |
Human Capital Management |
HD |
High Definition |
HR |
Human Resources |
HTML |
Hyper-Text Markup Language |
HTTP |
Hyper-Text Transfer Protocol |
HVAC |
Heating, Ventilation, and Air Conditioning |
IA |
Impact Analysis |
IaaS |
Infrastructure-as-a-Service |
IC |
Integrated Circuit |
ICT |
Information and Communication Technology |
IDI |
ICT Development Index |
IoT |
Internet of Things |
IP |
Internet Protocol |
I-P |
Intellectual Property |
IS |
Information Security |
IT |
Information Technology |
ITU |
International Telecommunication Union |
IVR |
Interactive Voice Response |
JIT |
Just-In-Time |
KPI |
Key Performance Indicator |
KRA |
Key Result Area |
LAN |
Local Area Network |
LED |
Light Emitting Diode |
LOB |
Line of Business |
M2M |
Machine-To-Machine |
MDM |
Mobile Device Manager |
MIS |
Management Information Systems |
MNP |
Mobile Number Portability |
MPLS |
Multi-Protocol Label Switching |
MRI |
Magnetic Resonance Imaging |
MS-DOS |
Microsoft Disk Operating System |
MTBF |
Mean Time Between Failures |
MTTR |
Mean Time To Repair |
MVNO |
Mobile Virtual Network Operator |
NEP |
Network Equipment Provider |
ODC |
Offshore Delivery (or Development) Center |
OEM |
Original Equipment Manufacturer |
OS |
Operating System |
Opex |
Operational Expense |
OTP |
One-Time Password |
OTT |
Over the Top |
P&L |
Profit and Loss |
PaaS |
Platform-as-a-Service |
PAT |
Profit After Tax |
PB |
Peta Bytes |
PBT |
Profit Before Tax |
PC |
Personal Computer |
PI |
Preconceived Idea |
PO |
Purchase Order |
R&D |
Research and Development |
R&R |
Rewards and Recognition |
RFP |
Request For Proposal |
RIM |
Remote Infrastructure Management |
RM |
Release Manager |
RoI |
Return on Investment |
SA |
Solution Architect |
SaaS |
Software-as-a-Service |
SBU |
Strategic Business Unit |
SC |
Solution Consultant |
SCM |
Supply Chain Management |
SETI |
Search for Extra-Terrestrial Intelligence |
SIM |
Subscriber Identity Module |
SFDC |
Salesforce.com |
SLA |
Service Level Agreement |
SM |
Social Media |
SMAC |
Social, Mobility, Analytics, and Cloud |
SMART |
Specific, Measurable, Achievable, |
SME |
Small and Medium Enterprises |
S-M-E |
Subject-Matter-Expert |
SOA |
Service Oriented Architecture |
SR |
Service Request |
SRM |
Supplier Relationship Management |
TA |
Tool Administrator |
TAT |
Turn-Around Time |
TB |
Terra Bytes |
TBO |
Think, Build, Operate |
TCP |
Transport Control Protocol |
TCQ |
Time, Cost, Quality |
TOGAF |
The Open Group Architecture Forum |
TSP |
Telecom Service Provider |
TTM |
Time-to-Market |
UAT |
User Acceptance Testing |
VAS |
Value-Added Services |
VLSI |
Very Large-Scale Integration |
VR |
Virtual Reality |
WAN |
Wide Area Network |
Y2K |
Year 2000 |
Y-o-Y |
Year-on-Year |