2 Coaching as an enabler of engagement
3 What is the mindset of a coaching manager?
4 How does our ego limit our ability to coach?
5 Building rapport or relationship
8 A flexible style of influence
10 Off-line: when the individual has the topic or agenda
11 Off-line: when the manager has the topic or agenda
12 Off-line: when both the individual and the manager have things to discuss