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by Edward Prowse, Mark Edward Soper
CompTIA® A+ 220-901 and 220-902 Cert Guide
About This E-Book
Title Page
Copyright Page
Contents at a Glance
Table of Contents
About the Author
About the Technical Reviewer
Dedication
Acknowledgments
We Want to Hear from You!
Reader Services
Becoming a CompTIA Certified IT Professional is Easy
Introduction
Goals and Methods
What’s New?
Who Should Read This Book?
Strategies for Exam Preparation
Companion Website
Pearson IT Certification Practice Test Engine and Questions
Install the Software
Activate and Download the Practice Exam
Activating Other Exams
Premium Edition eBook and Practice Tests
Chapter 1. Technician Essentials and Computer/Device Anatomy 101
Foundation Topics
The Essential Parts of Any Computer or Mobile Device
Hardware, Software, and Firmware
The CompTIA Six-Step Troubleshooting Theory
Technician Tools and Equipment
Important Websites
Exam Preparation Tasks
Review Questions
Answers and Explanations to Review Questions
Chapter 2. Configure and Use BIOS/UEFI Tools
Foundation Topics
BIOS/UEFI Configuration
Flash Upgrade BIOS
Using BIOS/UEFI Diagnostics
Exam Preparation Tasks
Review All the Key Topics
Complete the Tables and Lists from Memory
Define Key Terms
Complete Hands-On Labs
Answer Review Questions
Answers and Explanations to Hands-On Labs
Answers and Explanations to Review Questions
Chapter 3. Motherboard Components
Foundation Topics
ATX, ITX, and Smaller Sizes
Expansion Slot Types
RAM Sockets
CPU Sockets
Chipsets
CMOS Battery
Power Connectors
Fan Connectors
Front and Top Panel Connectors
Bus Speeds
Installing Motherboards
Exam Preparation Tasks
Review All the Key Topics
Complete the Tables and Lists from Memory
Define Key Terms
Complete Hands-On Labs
Answer Review Questions
Answers and Explanations to Hands-On Labs
Answers and Explanations to Review Questions
Chapter 4. RAM Types and Features
Foundation Topics
Memory Upgrade Considerations
RAM Types
SO-DIMM vs DIMM
RAM Configurations
Single-Sided vs Double-Sided
RAM Compatibility
Installing Memory
Exam Preparation Tasks
Review All the Key Topics
Complete the Tables and Lists from Memory
Define Key Terms
Complete Hands-On Lab
Answer Review Questions
Answers and Explanations to Hands-On Labs
Answers and Explanations to Review Questions
Chapter 5. PC Expansion Cards
Foundation Topics
Expansion Card and Slot Overview
Installing Sound Cards
Installing Video Cards
Installing Network Cards
Installing USB Cards
Installing FireWire Cards
Installing Thunderbolt Cards
Installing Storage Cards
Installing Modem Cards
Installing Wireless/Cellular Cards
Installing TV Tuner Cards
Installing Video Capture Cards
Installing Riser Cards
Exam Preparation Tasks
Review All the Key Topics
Define Key Terms
Complete Hands-On Labs
Answer Review Questions
Answers and Explanations to Hands-On Labs
Answers and Explanations to Review Questions
Chapter 6. Storage Devices
Foundation Topics
Optical Drive Features and Capacities
Magnetic Hard Disk Drives
Flash Drives
Solid State Drives
Hot-Swappable Drives
RAID Types
Tape Drive
Exam Preparation Tasks
Review All the Key Topics
Complete the Tables and Lists from Memory
Define Key Terms
Complete Hands-On Labs
Answer Review Questions
Answers and Explanations to Hands-On Labs
Answers and Explanations to Review Questions
Chapter 7. CPUs
Foundation Topics
Processor Characteristics
Socket Types
Cooling
CPU Installation
Exam Preparation Tasks
Review All the Key Topics
Complete the Tables and Lists from Memory
Define Key Terms
Complete Hands-On Labs
Answer Review Questions
Answers and Explanations for Hands-On Labs
Answers and Explanations to Review Questions
Chapter 8. Ports and Interfaces
Foundation Topics
Rear Panel Port Clusters
USB
FireWire (IEEE 1394)
SATA and eSATA
Thunderbolt
Video
Audio
PS/2
Exam Preparation Tasks
Review All the Key Topics
Complete the Tables and Lists from Memory
Define Key Terms
Complete Hands-On Labs
Answer Review Questions
Answers and Explanations for Hands-On Labs
Answers and Explanations to Review Questions
Chapter 9. Designing and Building Custom PC Configurations
Foundation Topics
Custom PC Configurations
Evaluating Onboard Components
Installing Power Supplies
Installing and Configuring Input, Output, and I/O Devices
Display Types
Video Display Settings and Features
Exam Preparation Tasks
Review All the Key Topics
Define Key Terms
Complete the Tables and Lists from Memory
Complete Hands-On Labs
Answer Review Questions
Answers and Explanations for Hands-On Labs
Answers and Explanations to Review Questions
Chapter 10. Using, Maintaining, and Installing Printers and Multifunction Devices
Foundation Topics
Laser Printers
Inkjet Printers
Thermal Printers
Impact Printers
Virtual Printers
Installing Your Printer or Multifunction Device
Configuring Your Printer or Multifunction Device
Device Sharing Options
Wireless Device Sharing Options
Cloud and Remote Printing
Configuring Your Operating System to Share a Printer or Device
Maintaining Data Privacy
Exam Preparation Tasks
Review All the Key Topics
Complete the Tables and Lists from Memory
Define Key Terms
Complete Hands-On Labs
Answer Review Questions
Answers and Explanations for Hands-On Labs
Answers and Explanations to Review Questions
Chapter 11. Networking
Foundation Topics
Network Cable and Connector Types and Characteristics
TCP/IP
TCP and UDP Ports, Protocols, and Purposes
WiFi (Wi-Fi) Network and Encryption Standards
Configure SOHO Wired or Wireless Router
Internet Connection Types
Network Types
Network Architecture Devices
Using Networking Tools
Exam Preparation Tasks
Review All the Key Topics
Complete the Tables and Lists from Memory
Define Key Terms
Complete Hands-On Labs
Answer Review Questions
Answers and Explanations for Hands-On Labs
Answers and Explanations to Review Questions
Chapter 12. Mobile Devices
Foundation Topics
Install and Configure Laptop Hardware and Components
Replace Laptop Components
Laptop Display Components
Using Laptop Features
Characteristics of Other Mobile Devices
Accessories and Ports Used by Other Mobile Devices
Exam Preparation Tasks
Review All the Key Topics
Memory Table
Define Key Terms
Complete Hands-On Labs
Answer Review Questions
Answers and Explanations to Hands-On Labs
Answers and Explanations to Review Questions
Chapter 13. Hardware and Network Troubleshooting
Foundation Topics
Troubleshooting Motherboard, RAM, CPU, and Power Issues
Recommended Tools
Troubleshooting Hard Drives and RAID Arrays
Troubleshooting Video, Projector, and Display Issues
Network Troubleshooting
Overview of Network Command-Line Tools
Mobile Device Troubleshooting
Mobile Device Disassembly Process
Printer Troubleshooting
Exam Preparation Tasks
Review All the Key Topics
Complete the Tables and Lists from Memory
Define Key Terms
Complete Hands-on Labs
Answer Review Questions
Answers and Explanations to Hands-On Labs
Answers and Explanations to Review Questions
Chapter 14. Windows Operating Systems Features and Installation
Foundation Topics
Differences Between Windows Versions
Boot Methods
Installation Types
Partitioning Methods
Windows File Systems
Configuring Windows During/After Installation
Using the Factory Recovery Partition
Refresh and Reset (Windows 8/8.1/10)
Characteristics of a Properly Formatted Boot Drive
Exam Preparation Tasks
Review All the Key Topics
Define Key Terms
Complete the Tables and Lists from Memory
Complete Hands-On Lab
Answer Review Questions
Answers and Explanations to Hands-On Labs
Answers and Explanations to Review Questions
Chapter 15. Managing Microsoft Windows
Foundation Topics
Command-Line Tools
Microsoft Administrative Tools
Task Manager
MSCONFIG
Disk Management
Storage Spaces
Windows Upgrade Tools
System Utilities
Control Panel Utilities
Exam Preparation Tasks
Review All the Key Topics
Define Key Terms
Complete the Tables and Lists from Memory
Complete Hands-On Labs
Answer Review Questions
Answers and Explanations to Hands-On Labs
Answers and Explanations to Review Questions
Chapter 16. Networking Microsoft Windows
Foundation Topics
Homegroup vs. Workgroup
Domain Setup
Network Shares
Administrative Shares
Printer Sharing versus Network Printer Mapping
Establish Networking Connections
Proxy Settings
Remote Desktop Connection and Remote Assistance
Home vs. Work vs. Public Network Settings
Firewall Settings
Configuring an Alternative IP Address in Windows
Network Card Properties
Exam Preparation Tasks
Review All the Key Topics
Define Key Terms
Complete Hands-On Lab
Answer Review Questions
Answers and Explanations to Hands-On Labs
Answers and Explanations to Review Questions
Chapter 17. Operational Procedures
Foundation Topics
Using Appropriate Safety Procedures
Applying Environmental Controls
Addressing Prohibited Content or Activity
Licensing/DRM/EULA
Personally Identifiable Information
Following Corporate End-User Policies and Security Best Practices
Communication Methods and Professionalism
Exam Preparation Tasks
Review All the Key Topics
Complete the Tables and Lists from Memory
Define Key Terms
Complete Hands-On Labs
Answer Review Questions
Answers and Explanations to Hands-On Labs
Answers and Explanations to Review Questions
Chapter 18. OS X and Linux
Foundation Topics
Best Practices
Tools
Features
Basic Linux Commands
Exam Preparation Tasks
Review All the Key Topics
Complete the Tables and Lists from Memory
Define Key Terms
Complete Hands-On Lab
Answer Review Questions
Answers and Explanations to Hands-On Lab
Answers and Explanations to Review Questions
Chapter 19. Virtualization, Cloud Computing, and Network Services
Foundation Topics
Client-Side Virtualization Overview
Identify Basic Cloud Concepts
Properties and Purposes of Network Services—Server Roles
Internet Appliances
Legacy and Embedded Systems
Exam Preparation Tasks
Review All the Key Topics
Define Key Terms
Complete Hands-On Lab
Answer Review Questions
Answers and Explanations to Hands-On Labs
Answers and Explanations to Review Questions
Chapter 20. Mobile Operating Systems and Devices
Foundation Topics
Android vs iOS vs Windows Features
Mobile Device Connectivity
Email Configuration
PRI Updates/PRL Updates/Baseband Updates
Radio Firmware
IMEI vs IMSI
VPN
Data Synchronization
Exam Preparation Tasks
Review All the Key Topics
Define Key Terms
Complete Hands-On Labs
Answer Review Questions
Answers and Explanations to Hands-On Labs
Answers and Explanations to Review Questions
Chapter 21. Security
Foundation Topics
Common Security Threats and Vulnerabilities
Common Prevention Methods
Windows Basic Security Settings
Best Security Practices for Workstations
Securing Mobile Devices
Data Destruction and Disposal Methods
SOHO Network Security
Exam Preparation Tasks
Review All the Key Topics
Complete the Tables and Lists from Memory
Define Key Terms
Complete Hands-On Labs
Answer Review Questions
Answers and Explanations to Hands-On Labs
Answers and Explanations to Review Questions
Chapter 22. Troubleshooting Desktop and Mobile Operating Systems
Foundation Topics
Troubleshooting Common Symptoms
Tools for Troubleshooting Software
Troubleshoot Mobile OS and Application Issues
Mobile Devices and Application Security Issues
Troubleshooting PC Security Issues
Exam Preparation Tasks
Review All the Key Topics
Complete the Tables and Lists from Memory
Define Key Terms
Complete Hands-On Lab
Answer Review Questions
Answers and Explanations to Hands-On Lab
Answers and Explanations to Review Questions
Glossary
Index
Appendix A. CompTIA A+ Objectives
220-901 Domain 1.0 Hardware
220-901 Objective 1.1
220-901 Objective 1.2
220-901 Objective 1.3
220-901 Objective 1.4
220-901 Objective 1.5
220-901 Objective 1.6
220-901 Objective 1.7
220-901 Objective 1.8
220-901 Objective 1.9
220-901 Objective 1.10
220-901 Objective 1.11
220-901 Objective 1.12
220-901 Objective 1.13
220-901 Objective 1.14
220-901 Objective 1.15
220-901 Domain 2.0 Networking
220-901 Objective 2.1
220-901 Objective 2.2
220-901 Objective 2.3
220-901 Objective 2.4
220-901 Objective 2.5
220-901 Objective 2.6
220-901 Objective 2.7
220-901 Objective 2.8
220-901 Objective 2.9
220-901 Domain 3.0 Mobile Devices
220-901 Objective 3.1
220-901 Objective 3.2
220-901 Objective 3.3
220-901 Objective 3.4
220-901 Objective 3.5
220-901 Domain 4.0 Hardware and Network Troubleshooting
220-901 Objective 4.1
220-901 Objective 4.2
220-901 Objective 4.3
220-901 Objective 4.4
220-901 Objective 4.5
220-901 Objective 4.6
220-902 Domain 1.0 Windows Operating Systems
220-902 Objective 1.1
220-902 Objective 1.2
220-902 Objective 1.3
220-902 Objective 1.4
220-902 Objective 1.5
220-902 Objective 1.6
220-902 Objective 1.7
220-902 Domain 2.0 Other Operating Systems and Technologies
220-902 Objective 2.1
220-902 Objective 2.2
220-902 Objective 2.3
220-902 Objective 2.4
220-902 Objective 2.5
220-902 Objective 2.6
220-902 Objective 2.7
220-902 Domain 3.0 Security
220-902 Objective 3.1
220-902 Objective 3.2
220-902 Objective 3.3
220-902 Objective 3.4
220-902 Objective 3.5
220-902 Objective 3.6
220-902 Objective 3.7
220-902 Domain 4.0 Software Troubleshooting
220-902 Objective 4.1
220-902 Objective 4.2
220-902 Objective 4.3
220-902 Objective 4.4
220-902 Domain 5.0 Operational Procedures
220-902 Objective 5.1
220-902 Objective 5.2
220-902 Objective 5.3
220-902 Objective 5.4
220-902 Objective 5.5
Appendix B. Memory Tables
Chapter 2
Chapter 3
Chapter 4
Chapter 6
Chapter 7
Chapter 8
Chapter 9
Chapter 10
Chapter 11
Chapter 12
Chapter 13
Chapter 14
Chapter 15
Chapter 17
Chapter 21
Chapter 22
Appendix C. Answers to Memory Tables
Chapter 2
Chapter 3
Chapter 4
Chapter 6
Chapter 7
Chapter 8
Chapter 9
Chapter 10
Chapter 11
Chapter 12
Chapter 13
Chapter 14
Chapter 15
Chapter 17
Chapter 21
Chapter 22
Key Topics Master List
Chapter 1
Chapter 2
Chapter 3
Chapter 4
Chapter 5
Chapter 6
Chapter 7
Chapter 8
Chapter 9
Chapter 10
Chapter 11
Chapter 12
Chapter 13
Chapter 14
Chapter 15
Chapter 16
Chapter 17
Chapter 18
Chapter 19
Chapter 20
Chapter 21
Chapter 22
Where are the companion content files?
Inside Front Cover
Inside Back Cover
Code Snippets
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