Appendix A. CompTIA A+ Objectives

220-901 Domain 1.0 Hardware

This domain comprises about 34 percent of the examination.

220-901 Objective 1.1

Given a scenario, configure settings and use BIOS/UEFI tools on a PC.

Image Firmware upgrades/flash BIOS

Image BIOS component information

Image RAM

Image Hard drive

Image Optical drive

Image CPU

Image BIOS configurations

Image Boot sequence

Image Enabling and disabling devices

Image Date/time

Image Clock speeds

Image Virtualization support

Image BIOS security (passwords, drive encryption: TPM, LoJack, secure boot)

Image Built-in diagnostics

Image Monitoring

Image Temperature monitoring

Image Fan speeds

Image Intrusion detection/notification

Image Voltage

Image Clock

Image Bus speed

220-901 Objective 1.2

Explain the importance of motherboard components, their purpose and properties.

Image Sizes

Image ATX

Image Micro-ATX

Image Mini-ITX

Image ITX

Image Expansion slots

Image PCI

Image PCI-X

Image PCIe

Image miniPCI

Image RAM slots

Image CPU sockets

Image Chipsets

Image Northbridge

Image Southbridge

Image CMOS battery

Image Power connections and types

Image Fan connectors

Image Front/top panel connectors

Image USB

Image Audio

Image Power button

Image Power light

Image Drive activity lights

Image Bus speeds

Image Reset button

220-901 Objective 1.3

Compare and contrast various RAM types and their features.

Image Types

Image DDR

Image DDR2

Image DDR3

Image SODIMM

Image DIMM

Image Parity vs. non-parity

Image ECC vs. non-ECC

Image RAM configurations

Image Single channel vs. dual-channel vs. triple channel

Image Single-sided vs. double-sided

Image Buffered vs. unbuffered

Image RAM compatibility

220-901 Objective 1.4

Install and configure PC expansion cards.

Image Sound cards

Image Video cards

Image Network cards

Image USB cards

Image Firewire cards

Image Thunderbolt cards

Image Storage cards

Image Modem cards

Image Wireless/cellular cards

Image TV tuner cards

Image Video capture cards

Image Riser cards

220-901 Objective 1.5

Install and configure storage devices and use appropriate media.

Image Optical drives

Image CD-ROM/CD-RW

Image DVD-ROM/DVD-RW/DVD-RW DL

Image Blu-ray

Image BD-R

Image BD-RE

Image Magnetic hard disk drives

Image 5400rpm

Image 7200rpm

Image 10,000rpm

Image Hot swappable drives

Image Solid state/flash drives

Image Compact flash

Image SD

Image MicroSD

Image MiniSD

Image xD

Image SSD

Image Hybrid

Image eMMC

Image RAID types

Image 0

Image 1

Image 5

Image 10

Image Tape drive

Image Media capacity

Image CD

Image CD-RW

Image DVD-RW

Image DVD

Image Blu-ray

Image Tape

Image DVD DL

220-901 Objective 1.6

Install various types of CPUs and apply the appropriate cooling methods.

Image Socket types

Image Intel: 775, 1155, 1156, 1366, 1150, 2011

Image AMD: AM3, AM3+, FM1, FM2, FM2+

Image Characteristics

Image Speeds

Image Cores

Image Cache size/type

Image Hyperthreading

Image Virtualization support

Image Architecture (32-bit vs. 64-bit)

Image Integrated GPU

Image Disable execute bit

Image Cooling

Image Heat sink

Image Fans

Image Thermal paste

Image Liquid-based

Image Fanless/passive

220-901 Objective 1.7

Compare and contrast various PC connection interfaces, their characteristics, and purpose.

Image Physical connections

Image USB 1.1 vs. 2.0 vs. 3.0

Image Connector types: A, B, mini, micro

Image Firewire 400 vs. Firewire 800

Image SATA1 vs. SATA2 vs. SATA3, eSATA

Image Other connector types

Image VGA

Image HDMI

Image DVI

Image Audio

Image Analog

Image Digital (Optical connector)

Image RJ-45

Image RJ-11

Image Thunderbolt

Image Wireless connections

Image Bluetooth

Image RF

Image IR

Image NFC

Image Characteristics

Image Analog

Image Digital

Image Distance limitations

Image Data transfer speeds

Image Quality

Image Frequencies

220-901 Objective 1.8

Install a power supply based on given specifications.

Image Connector types and their voltages

Image SATA

Image Molex

Image 4/8-pin 12v

Image PCIe 6/8-pin

Image 20-pin

Image 24-pin

Image Specifications

Image Wattage

Image Dual rail

Image Size

Image Number of connectors

Image ATX

Image MicroATX

Image Dual voltage options

220-901 Objective 1.9

Given a scenario, select the appropriate components for a custom PC configuration to meet customer specifications or needs.

Image Graphic/CAD/CAM design workstation

Image Multicore processor

Image High-end video

Image Maximum RAM

Image Audio/video editing workstation

Image Specialized audio and video card

Image Large fast hard drive

Image Dual monitors

Image Virtualization workstation

Image Maximum RAM and CPU cores

Image Gaming PC

Image Multicore processor

Image High-end video/specialized GPU

Image High-definition sound card

Image High-end cooling

Image Home theater PC

Image Surround sound audio

Image HDMI output

Image HTPC compact form factor

Image TV tuner

Image Standard thick client

Image Desktop applications

Image Meets recommended requirements for selected OS

Image Thin client

Image Basic applications

Image Meets minimum requirements for selected OS

Image Network connectivity

Image Home server PC

Image Media streaming

Image File sharing

Image Print sharing

Image Gigabit NIC

Image RAID array

220-901 Objective 1.10

Compare and contrast types of display devices and their features.

Image Types

Image LCD

Image TN vs. IPS

Image Fluorescent vs. LED backlighting

Image Plasma

Image Projector

Image OLED

Image Refresh/frame rates

Image Resolution

Image Native resolution

Image Brightness/lumens

Image Analog vs. digital

Image Privacy/antiglare filters

Image Multiple displays

Image Aspect ratios

Image 16:9

Image 16:10

Image 4.3

220-901 Objective 1.11

Identify common PC connector types and associated cables.

Image Display connector types

Image DVI-D

Image DVI-I

Image DVI-A

Image DisplayPort

Image RCA

Image HD15 (i.e., DE15 or DB15)

Image BNC

Image miniHDMI

Image miniDin-6

Image Display cable types

Image HDMI

Image DVI

Image VGA

Image Component

Image Composite

Image Coaxial

Image Device cables and connectors

Image SATA

Image eSATA

Image USB

Image Firewire (IEEE1394)

Image PS/2

Image Audio

Image Adapters and convertors

Image DVI to HDMI

Image USB A to USB B

Image USB to Ethernet

Image DVI to VGA

Image Thunderbolt to DVI

Image PS/2 to USB

Image HDMI to VGA

220-901 Objective 1.12

Install and configure common peripheral devices.

Image Input devices

Image Mouse

Image Keyboard

Image Scanner

Image Barcode reader

Image Biometric devices

Image Game pads

Image Joysticks

Image Digitizer

Image Motion sensor

Image Touchpads

Image Smart card readers

Image Digital cameras

Image Microphone

Image Webcam

Image Camcorder

Image Output devices

Image Printers

Image Speakers

Image Display devices

Image Input & output devices

Image Touch screen

Image KVM

Image Smart TV

Image Set-top box

Image MIDI-enabled devices

220-901 Objective 1.13

Install SOHO multifunction device/printers and configure appropriate settings.

Image Use appropriate drivers for a given operating system

Image Configuration settings

Image Duplex

Image Collate

Image Orientation

Image Quality

Image Device sharing

Image Wired

Image USB

Image Serial

Image Ethernet

Image Wireless

Image Bluetooth

Image 802.11 (a/b/g/n/ac)

Image Infrastructure vs. ad hoc

Image Integrated print server (hardware)

Image Cloud printing/remote printing

Image Public/shared devices

Image Sharing local/networked device via operating system settings

Image TCP/Bonjour/AirPrint

Image Data privacy

Image User authentication on the device

Image Hard drive caching

220-901 Objective 1.14

Compare and contrast differences between the various print technologies and the associated imaging process.

Image Laser

Image Imaging drum, fuser assembly, transfer belt, transfer roller, pickup rollers, separate pads, duplexing assembly

Image Imaging process: processing, charging, exposing, developing, transferring, fusing and cleaning

Image Inkjet

Image Ink cartridge, print head, roller, feeder, duplexing assembly, carriage, and belt

Image Calibration

Image Thermal

Image Feed assembly, heating element

Image Special thermal paper

Image Impact

Image Print head, ribbon, tractor feed

Image Impact paper

Image Virtual

Image Print to file

Image Print to PDF

Image Print to XPS

Image Print to image

220-901 Objective 1.15

Given a scenario, perform appropriate printer maintenance.

Image Laser

Image Replace toner, applying maintenance kit, calibrate, clean

Image Thermal

Image Replace paper, clean heating element, remove debris

Image Impact

Image Replace ribbon, replace print head, replace paper

Image Inkjet

Image Clean heads, replace cartridges, calibrate, clear jams

220-901 Domain 2.0 Networking

This domain comprises about 21 percent of the examination.

220-901 Objective 2.1

Identify the various types of network cables and connectors.

Image Fiber

Image Connectors: SC, ST, and LC

Image Twisted Pair

Image Connectors: RJ-11, RJ-45

Image Wiring standards: T568A, T568B

Image Coaxial

Image Connectors: BNC, F-connector

220-901 Objective 2.2

Compare and contrast the characteristics of connectors and cabling.

Image Fiber

Image Types (single-mode vs. multi-mode)

Image Speed and transmission limitations

Image Twisted pair

Image Types: STP, UTP, CAT3, CAT5, CAT5e, CAT6, CAT6e, CAT7, plenum, PVC

Image Speed and transmission limitations

Image Splitters and effects on signal quality

Image Coaxial

Image Types: RG-6, RG-59

Image Speed and transmission limitations

Image Splitters and effects on signal quality

220-901 Objective 2.3

Explain the properties and characteristics of TCP/IP.

Image IPv4 vs. IPv6

Image Public vs. private vs. APIPA/link local

Image Static vs. dynamic

Image Client-side DNS settings

Image Client-side DHCP

Image Subnet mask vs. CIDR

Image Gateway

220-901 Objective 2.4

Explain common TCP and UDP ports, protocols, and their purpose.

Image Ports

Image 21 – FTP

Image 22 – SSH

Image 23 – TELNET

Image 25 – SMTP

Image 53 – DNS

Image 80 – HTTP

Image 110 – POP3

Image 143 – IMAP

Image 443 – HTTPS

Image 3389 – RDP

Image 137-139 – NetBIOS/NetBT

Image 445 – SMB/CIFS

Image 427 – SLP

Image 548 – AFP

Image Protocols

Image DHCP

Image DNS

Image LDAP

Image SNMP

Image SMB

Image CIFS

Image SSH

Image AFP

Image TCP vs. UDP

220-901 Objective 2.5

Compare and contrast various Wi-Fi networking standards and encryption types.

Image Standards

Image 802.11 (a/b/g/n/ac)

Image Speeds, distances, and frequencies

Image Encryption types

Image WEP, WPA, WPA2, TKIP, AES

220-901 Objective 2.6

Given a scenario, install and configure SOHO wireless/wired router and apply appropriate settings.

Image Channels

Image Port forwarding, port triggering

Image DHCP (on/off)

Image DMZ

Image NAT/DNAT

Image Basic QoS

Image Firmware

Image UPnP

220-901 Objective 2.7

Compare and contrast Internet connection types, network types, and their features.

Image Internet connection types

Image Cable

Image DSL

Image Dial-up

Image Fiber

Image Satellite

Image ISDN

Image Cellular

Image Tethering

Image Mobile hotspot

Image Line-of-sight wireless Internet service

Image Network types

Image LAN

Image WAN

Image PAN

Image MAN

220-901 Objective 2.8

Compare and contrast network architecture devices, their functions and features.

Image Hub

Image Switch

Image Router

Image Access point

Image Bridge

Image Modem

Image Firewall

Image Patch panel

Image Repeaters/extenders

Image Ethernet over Power

Image Power over Ethernet injector

220-901 Objective 2.9

Given a scenario, use appropriate networking tools.

Image Crimper

Image Cable stripper

Image Multimeter

Image Tone generator and probe

Image Cable tester

Image Loopback plug

Image Punchdown tool

Image Wi-Fi analyzer

220-901 Domain 3.0 Mobile Devices

This domain comprises about 17 percent of the examination.

220-901 Objective 3.1

Install and configure laptop hardware and components.

Image Expansion options

Image ExpressCard /34

Image ExpressCard /54

Image SODIMM

Image Flash

Image Ports/Adapters

Image Thunderbolt

Image DisplayPort

Image USB to RJ-45 dongle

Image USB to Wi-Fi dongle

Image USB to Bluetooth

Image USB Optical Drive

Image Hardware/device replacement

Image Keyboard

Image Hard drive

Image SSD vs. hybrid vs. magnetic disk

Image 1.8in vs. 2.5in

Image Memory

Image Smart card reader

Image Optical drive

Image Wireless card

Image Mini-PCIe

Image Screen

Image DC jack

Image Battery

Image Touchpad

Image Plastics/frames

Image Speaker

Image System board

Image CPU

220-901 Objective 3.2

Explain the function of components within the display of a laptop.

Image Types

Image LCD

Image TN vs. IPS

Image Fluorescent vs. LED backlighting

Image OLED

Image Wi-Fi antenna connector/placement

Image Webcam

Image Microphone

Image Inverter

Image Digitizer

220-901 Objective 3.3

Given a scenario, use appropriate laptop features.

Image Special function keys

Image Dual displays

Image Wireless (on/off)

Image Cellular (on/off)

Image Volume settings

Image Screen brightness

Image Bluetooth (on/off)

Image Keyboard backlight

Image Touch pad (on/off)

Image Screen orientation

Image Media options (fast forward/rewind)

Image GPS (on/off)

Image Airplane mode

Image Docking station

Image Physical laptop lock and cable lock

Image Rotating/removable screens

220-901 Objective 3.4

Explain the characteristics of various types of other mobile devices.

Image Tablets

Image Smartphones

Image Wearable technology devices

Image Smart watches

Image Fitness monitors

Image Glasses and headsets

Image Phablets

Image e-Readers

Image Smart camera

Image GPS

220-901 Objective 3.5

Compare and contrast accessories and ports of other mobile devices.

Image Connection types

Image NFC

Image Proprietary vendor-specific ports (communication/power)

Image MicroUSB/miniUSB

Image Lightning

Image Bluetooth

Image IR

Image Hotspot/tethering

Image Accessories

Image Headsets

Image Speakers

Image Game pads

Image Docking stations

Image Extra battery packs/battery chargers

Image Protective covers/water proofing

Image Credit card readers

Image Memory/MicroSD

220-901 Domain 4.0 Hardware and Network Troubleshooting

This domain comprises about 28 percent of the examination.

220-901 Objective 4.1

Given a scenario, troubleshoot common problems related to motherboards, RAM, CPU, and power with appropriate tools.

Image Common symptoms

Image Unexpected shutdowns

Image System lockups

Image POST code beeps

Image Blank screen on bootup

Image BIOS time and settings resets

Image Attempts to boot to incorrect device

Image Continuous reboots

Image No power

Image Overheating

Image Loud noise

Image Intermittent device failure

Image Fans spin—no power to other devices

Image Indicator lights

Image Smoke

Image Burning smell

Image Proprietary crash screens (BSOD/pin wheel)

Image Distended capacitors

Image Tools

Image Multimeter

Image Power supply tester

Image Loopback plugs

Image POST card/USB

220-901 Objective 4.2

Given a scenario, troubleshoot hard drives and RAID arrays with appropriate tools.

Image Common symptoms

Image Read/write failure

Image Slow performance

Image Loud clicking noise

Image Failure to boot

Image Drive not recognized

Image OS not found

Image RAID not found

Image RAID stops working

Image Proprietary crash screens (BSOD/pin wheel)

Image S.M.A.R.T. errors

Image Tools

Image Screwdriver

Image External enclosures

Image CHKDSK

Image FORMAT

Image File recovery software

Image Bootrec

Image Diskpart

Image Defragmentation tool

220-901 Objective 4.3

Given a scenario, troubleshoot common video, projector, and display issues.

Image Common symptoms

Image VGA mode

Image No image on screen

Image Overheat shutdown

Image Dead pixels

Image Artifacts

Image Color patterns incorrect

Image Dim image

Image Flickering image

Image Distorted image

Image Distorted geometry

Image Burn-in

Image Oversized images and icons

220-901 Objective 4.4

Given a scenario, troubleshoot wired and wireless networks with appropriate tools.

Image Common symptoms

Image No connectivity

Image APIPA/link local address

Image Limited connectivity

Image Local connectivity

Image Intermittent connectivity

Image IP conflict

Image Slow transfer speeds

Image Low RF signal

Image SSID not found

Image Hardware tools

Image Cable tester

Image Loopback plug

Image Punchdown tools

Image Tone generator and probe

Image Wire strippers

Image Crimper

Image Wireless locator

Image Command-line tools

Image PING

Image IPCONFIG/IFCONFIG

Image TRACERT

Image NETSTAT

Image NBTSTAT

Image NET

Image NETDOM

Image NSLOOKUP

220-901 Objective 4.5

Given a scenario, troubleshoot and repair common mobile device issues while adhering to the appropriate procedures.

Image Common symptoms

Image No display

Image Dim display

Image Flickering display

Image Sticking keys

Image Intermittent wireless

Image Battery not charging

Image Ghost cursor/pointer drift

Image No power

Image Num lock indicator lights

Image No wireless connectivity

Image No Bluetooth connectivity

Image Cannot display to external monitor

Image Touchscreen non-responsive

Image Apps not loading

Image Slow performance

Image Unable to decrypt e-mail

Image Extremely short battery life

Image Overheating

Image Frozen system

Image No sound from speakers

Image GPS not functioning

Image Swollen battery

Image Disassembling processes for proper reassembly

Image Document and label cable and screw locations

Image Organize parts

Image Refer to manufacturer resources

Image Use appropriate hand tools

220-901 Objective 4.6

Given a scenario, troubleshoot printers with appropriate tools.

Image Common symptoms

Image Streaks

Image Faded prints

Image Ghost images

Image Toner not fused to the paper

Image Creased paper

Image Paper not feeding

Image Paper jam

Image No connectivity

Image Garbled characters on paper

Image Vertical lines on page

Image Backed-up print queue

Image Low memory errors

Image Access denied

Image Printer will not print

Image Color prints in wrong print color

Image Unable to install printer

Image Error codes

Image Printing blank pages

Image No image on printer display

Image Tools

Image Maintenance kit

Image Toner vacuum

Image Compressed air

Image Printer spooler

220-902 Domain 1.0 Windows Operating Systems

This domain comprises about 29 percent of the examination.

220-902 Objective 1.1

Compare and contrast various features and requirements of Microsoft Operating Systems (Windows Vista, Windows 7, Windows 8, Windows 8.1).

Image Features:

Image 32-bit vs. 64-bit

Image Aero, gadgets, user account control, BitLocker, shadow copy, system restore, ready boost, sidebar, compatibility mode, virtual XP mode, easy transfer, administrative tools, defender, Windows firewall, security center, event viewer, file structure and paths, category view vs. classic view

Image Side-by-side apps, Metro UI, Pinning, One Drive, Windows Store, multimonitor task bars, charms, Start Screen, PowerShell, Live sign in, Action Center

Image Upgrade paths—differences between in-place upgrades, compatibility tools, Windows upgrade OS advisor

220-902 Objective 1.2

Given a scenario, install Windows PC operating systems using appropriate methods.

Image Boot methods

Image USB

Image CD-ROM

Image DVD

Image PXE

Image Solid state/flash drives

Image Netboot

Image External/hot swappable drive

Image Internal hard drive (partition)

Image Type of installations

Image Unattended installation

Image Upgrade

Image Clean install

Image Repair installation

Image Multiboot

Image Remote network installation

Image Image deployment

Image Recovery partition

Image Refresh/restore

Image Partitioning

Image Dynamic

Image Basic

Image Primary

Image Extended

Image Logical

Image GPT

Image File system types/formatting

Image exFAT

Image FAT32

Image NTFS

Image CDFS

Image NFS

Image ext3, ext4

Image Quick format vs. full format

Image Load alternate third-party drivers when necessary

Image Workgroup vs. domain setup

Image Time/date/region/language settings

Image Driver installation, software and Windows updates

Image Factory recovery partition

Image Properly formatted boot drive with the correct partitions/format

220-902 Objective 1.3

Given a scenario, apply appropriate Microsoft command-line tools.

Image TASKKILL

Image BOOTREC

Image SHUTDOWN

Image TASKLIST

Image MD

Image RD

Image CD

Image DEL

Image FORMAT

Image COPY

Image XCOPY

Image ROBOCOPY

Image DISKPART

Image SFC

Image CHKDSK

Image GPUPDATE

Image GPRESULT

Image DIR

Image EXIT

Image HELP

Image EXPAND

Image [command name] /?

Image Commands available with standard privileges vs. administrative privileges

220-902 Objective 1.4

Given a scenario, use appropriate Microsoft operating system features and tools.

Image Administrative

Image Computer management

Image Device manager

Image Local users and groups

Image Local security policy

Image Performance monitor

Image Services

Image System configuration

Image Task scheduler

Image Component services

Image Data sources

Image Print management

Image Windows memory diagnostics

Image Windows firewall

Image Advanced security

Image MSCONFIG

Image General

Image Boot

Image Services

Image Startup

Image Tools

Image Task Manager

Image Applications

Image Processes

Image Performance

Image Networking

Image Users

Image Disk management

Image Drive status

Image Mounting

Image Initializing

Image Extending partitions

Image Splitting partitions

Image Shrink partitions

Image Assigning/changing drive letters

Image Adding drives

Image Adding arrays

Image Storage spaces

Image Other

Image User State Migration tool (USMT)

Image Windows Easy Transfer

Image Windows Upgrade Advisor

Image System utilities

Image REGEDIT

Image COMMAND

Image SERVICES.MSC

Image MMC

Image MSTSC

Image NOTEPAD

Image EXPLORER

Image MSINFO32

Image DXDIAG

Image DEFRAG

Image System Restore

Image Windows Update

220-902 Objective 1.5

Given a scenario, use Windows Control Panel utilities.

Image Internet options

Image Connections

Image Security

Image General

Image Privacy

Image Programs

Image Advanced

Image Display/display settings

Image Resolution

Image Color depth

Image Refresh rate

Image User accounts

Image Folder options

Image View hidden files

Image Hide extensions

Image General options

Image View options

Image System

Image Performance (virtual memory)

Image Remote settings

Image System protection

Image Windows firewall

Image Power options

Image Hibernate

Image Power plans

Image Sleep/suspend

Image Standby

Image Programs and features

Image HomeGroup

Image Devices and printers

Image Sound

Image Troubleshooting

Image Network and Sharing Center

Image Device Manager

220-902 Objective 1.6

Given a scenario, install and configure Windows networking on a client/desktop.

Image HomeGroup vs. WorkGroup

Image Domain setup

Image Network shares/administrative shares/mapping drives

Image Printer sharing vs. network printer mapping

Image Establish networking connections

Image VPN

Image Dial-ups

Image Wireless

Image Wired

Image WWAN (Cellular)

Image Proxy settings

Image Remote Desktop Connection

Image Remote Assistance

Image Home vs. work vs. public network settings

Image Firewall settings

Image Exceptions

Image Configuration

Image Enabling/disabling Windows firewall

Image Configuring an alternative IP address in Windows

Image IP addressing

Image Subnet mask

Image DNS

Image Gateway

Image Network card properties

Image Half duplex/full duplex/auto

Image Speed

Image Wake-on-LAN

Image QoS

Image BIOS (on-board NIC)

220-902 Objective 1.7

Perform common preventive maintenance procedures using the appropriate Windows OS tools.

Image Best practices

Image Scheduled backups

Image Scheduled disk maintenance

Image Windows updates

Image Patch management

Image Driver/firmware updates

Image Antivirus/Anti-malware updates

Image Tools

Image Backup

Image System restore

Image Recovery image

Image Disk maintenance utilities

220-902 Domain 2.0 Other Operating Systems and Technologies

This domain comprises about 12 percent of the examination.

220-902 Objective 2.1

Identify common features and functionality of the Mac OS (OS X) and Linux operating systems.

Image Best practices

Image Scheduled backups

Image Scheduled disk maintenance

Image System updates/App Store

Image Patch management

Image Driver/firmware updates

Image Antivirus/anti-malware updates

Image Tools

Image Backup/Time Machine

Image Restore/snapshot

Image Image recovery

Image Disk maintenance utilities

Image Shell/Terminal

Image Screen sharing

Image Force Quit

Image Features

Image Multiple desktops/Mission Control

Image Key Chain

Image Spot Light

Image iCloud

Image Gestures

Image Finder

Image Remote Disc

Image Dock

Image Boot Camp

Image Basic Linux commands

Image ls

Image grep

Image cd

Image shutdown

Image pwd vs. passwd

Image mv

Image cp

Image rm

Image chmod

Image chown

Image iwconfig/ifconfig

Image ps

Image su/sudo

Image apt-get

Image vi

Image dd

220-902 Objective 2.2

Given a scenario, set up and use client-side virtualization.

Image Purpose of virtual machines

Image Resource requirements

Image Emulator requirements

Image Security requirements

Image Network requirements

Image Hypervisor

220-902 Objective 2.3

Identify basic cloud concepts.

Image SaaS

Image IaaS

Image PaaS

Image Public vs. Private vs. Hybrid vs. Community

Image Rapid Elasticity

Image On-demand

Image Resource pooling

Image Measured service

220-902 Objective 2.4

Summarize the properties and purpose of services provided by networked hosts.

Image Server roles

Image Web server

Image File server

Image Print server

Image DHCP server

Image DNS server

Image Proxy server

Image Mail server

Image Authentication server

Image Internet appliance

Image UTM

Image IDS

Image IPS

Image Legacy/embedded systems

220-902 Objective 2.5

Identify basic features of mobile operating systems.

Image Android vs. iOS vs. Windows

Image Open source vs. closed source/vendor specific

Image App source (Google Play Store, App Store, and Store)

Image Screen orientation (accelerometer/gyroscope)

Image Screen calibration

Image GPS and geotracking

Image Wi-Fi calling

Image Launcher/GUI

Image Virtual assistant

Image SDK/APK

Image Emergency notification

Image Mobile payment service

220-902 Objective 2.6

Install and configure basic mobile device network connectivity and e-mail.

Image Wireless/cellular data network (enable/disable)

Image Hotspot

Image Tethering

Image Airplane mode

Image Bluetooth

Image Enable Bluetooth

Image Enable pairing

Image Find device for pairing

Image Enter appropriate pin code

Image Test connectivity

Image Corporate and ISP e-mail configuration

Image POP3

Image IMAP

Image Port and SSL settings

Image Exchange, S/MIME

Image Integrated commercial provider e-mail configuration

Image Google/Inbox

Image Yahoo!

Image Outlook.com

Image iCloud

Image PRI updates/PRL updates/Baseband updates

Image Radio firmware

Image IMEI vs. IMSI

Image VPN

220-902 Objective 2.7

Summarize methods and data related to mobile device synchronization.

Image Types of data to synchronize

Image Contacts

Image Programs

Image E-mail

Image Pictures

Image Music

Image Videos

Image Calendar

Image Bookmarks

Image Documents

Image Location data

Image Social media data

Image eBooks

Image Synchronization methods

Image Synchronize to the Cloud

Image Synchronize to the Desktop

Image Mutual authentication for multiple services (SSO)

Image Software requirements to install the application on the PC

Image Connection types to enable synchronization

220-902 Domain 3.0 Security

This domain comprises about 22 percent of the examination.

220-902 Objective 3.1

Identify common security threats and vulnerabilities.

Image Malware

Image Spyware

Image Viruses

Image Worms

Image Trojans

Image Rootkits

Image Ransomware

Image Phishing

Image Spear phishing

Image Spoofing

Image Social engineering

Image Shoulder surfing

Image Zero-day attack

Image Zombie/botnet

Image Brute forcing

Image Dictionary attacks

Image Non-compliant systems

Image Violations of security best practices

Image Tailgating

Image Man-in-the-middle

220-902 Objective 3.2

Compare and contrast common prevention methods.

Image Physical security

Image Lock doors

Image Mantrap

Image Cable locks

Image Securing physical documents/passwords/shredding

Image Biometrics

Image ID badges

Image Key fobs

Image RFID badge

Image Smart card

Image Tokens

Image Privacy filters

Image Entry control roster

Image Digital security

Image Antivirus/Anti-malware

Image Firewalls

Image User authentication/strong passwords

Image Multifactor authentication

Image Directory permissions

Image VPN

Image DLP

Image Disabling ports

Image Access control lists

Image Smart card

Image E-mail filtering

Image Trusted/untrusted software sources

Image User education/AUP

Image Principle of least privilege

220-902 Objective 3.3

Compare and contrast differences of basic Windows OS security settings.

Image User and groups

Image Administrator

Image Power user

Image Guest

Image Standard user

Image NTFS vs. Share permissions

Image Allow vs. deny

Image Moving vs. copying folders and files

Image File attributes

Image Shared files and folders

Image Administrative shares vs. local shares

Image Permission propagation

Image Inheritance

Image System files and folders

Image User authentication

Image Single sign-on

Image Run as administrator vs. standard user

Image BitLocker

Image BitLocker-To-Go

Image EFS

220-902 Objective 3.4

Given a scenario, deploy and enforce security best practices to secure a workstation.

Image Password best practices

Image Setting strong passwords

Image Password expiration

Image Changing default user names/passwords

Image Screensaver required password

Image BIOS/UEFI passwords

Image Requiring passwords

Image Account management

Image Restricting user permissions

Image Login time restrictions

Image Disabling guest account

Image Failed attempts lockout

Image Timeout/screen lock

Image Disable autorun

Image Data encryption

Image Patch/update management

220-902 Objective 3.5

Compare and contrast various methods for securing mobile devices.

Image Screen locks

Image Fingerprint lock

Image Face lock

Image Swipe lock

Image Passcode lock

Image Remote wipes

Image Locator applications

Image Remote backup applications

Image Failed login attempt restrictions

Image Antivirus/anti-malware

Image Patching/OS updates

Image Biometric authentication

Image Full device encryption

Image Multifactor authentication

Image Authenticator applications

Image Trusted sources vs. untrusted sources

Image Firewalls

Image Policies and procedures

Image BYOD vs. corporate owned

Image Profile security requirements

220-902 Objective 3.6

Given a scenario, use appropriate data destruction and disposal methods.

Image Physical destruction

Image Shredder

Image Drill/hammer

Image Electromagnetic (Degaussing)

Image Incineration

Image Certificate of destruction

Image Recycling or repurposing best practices

Image Low-level format vs. standard format

Image Overwrite

Image Drive wipe

220-902 Objective 3.7

Given a scenario, secure SOHO wireless and wired networks.

Image Wireless specific

Image Changing default SSID

Image Setting encryption

Image Disabling SSID broadcast

Image Antenna and access point placement

Image Radio power levels

Image WPS

Image Change default usernames and passwords

Image Enable MAC filtering

Image Assign static IP addresses

Image Firewall settings

Image Port forwarding/mapping

Image Disabling ports

Image Content filtering/parental controls

Image Update firmware

Image Physical security

220-902 Domain 4.0 Software Troubleshooting

This domain comprises about 24 percent of the examination.

220-902 Objective 4.1

Given a scenario, troubleshoot PC operating system problems with appropriate tools.

Image Common symptoms

Image Proprietary crash screens (BSOD/pinwheel)

Image Failure to boot

Image Improper shutdown

Image Spontaneous shutdown/restart

Image Device fails to start/detected

Image Missing DLL message

Image Services fail to start

Image Compatibility error

Image Slow system performance

Image Boots to safe mode

Image File fails to open

Image Missing NTLDR

Image Missing boot configuration data

Image Missing operating system

Image Missing graphical interface

Image Missing GRUB/LILO

Image Kernel panic

Image Graphical Interface fails to load

Image Multiple monitor misalignment/orientation

Image Tools

Image BIOS/UEFI

Image SFC

Image Logs

Image System Recovery Options

Image Repair disks

Image Pre-installation environments

Image MSCONFIG

Image DEFRAG

Image REGSVR32

Image REGEDIT

Image Event viewer

Image Safe mode

Image Command prompt

Image Uninstall/reinstall/repair

220-902 Objective 4.2

Given a scenario, troubleshoot common PC security issues with appropriate tools and best practices.

Image Common symptoms

Image Pop-ups

Image Browser redirection

Image Security alerts

Image Slow performance

Image Internet connectivity issues

Image PC/OS lock up

Image Application crash

Image OS updates failures

Image Rogue antivirus

Image Spam

Image Renamed system files

Image Files disappearing

Image File permission changes

Image Hijacked e-mail

Image Responses from users regarding e-mail

Image Automated replies from unknown sent e-mail

Image Access denied

Image Invalid certificate (trusted root CA)

Image Tools

Image Antivirus software

Image Anti-malware software

Image Recovery console

Image Terminal

Image System restore/Snapshot

Image Pre-installation environments

Image Event viewer

Image Refresh/restore

Image MSCONFIG/Safe boot

Image Best practice procedure for malware removal

1. Identify malware symptoms

2. Quarantine infected system

3. Disable system restore (in Windows)

4. Remediate infected systems

a. Update anti-malware software

b. Scan and removal techniques (safe mode, pre-installation environment)

5. Schedule scans and run updates

6. Enable system restore and create restore point (in Windows)

7. Educate end user

220-902 Objective 4.3

Given a scenario, troubleshoot common mobile OS and application issues with appropriate tools.

Image Common symptoms

Image Dim display

Image Intermittent wireless

Image No wireless connectivity

Image No Bluetooth connectivity

Image Cannot broadcast to external monitor

Image Touchscreen non-responsive

Image Apps not loading

Image Slow performance

Image Unable to decrypt e-mail

Image Extremely short battery life

Image Overheating

Image Frozen system

Image No sound from speakers

Image Inaccurate touch screen response

Image System lockout

Image Tools

Image Hard reset

Image Soft reset

Image Close running applications

Image Reset to factory default

Image Adjust configurations/settings

Image Uninstall/reinstall apps

Image Force stop

220-902 Objective 4.4

Given a scenario, troubleshoot common mobile OS and application security issues with appropriate tools.

Image Common symptoms

Image Signal drop/weak signal

Image Power drain

Image Slow data speeds

Image Unintended Wi-Fi connection

Image Unintended Bluetooth pairing

Image Leaked personal files/data

Image Data transmission overlimit

Image Unauthorized account access

Image Unauthorized root access

Image Unauthorized location tracking

Image Unauthorized camera/microphone activation

Image High resource utilization

Image Tools

Image Anti-malware

Image App scanner

Image Factory reset/clean install

Image Uninstall/reinstall apps

Image Wi-Fi analyzer

Image Force stop

Image Cell tower analyzer

Image Backup/restore

Image iTunes/iCloud/Apple Configurator

Image Google Sync

Image One Drive

220-902 Domain 5.0 Operational Procedures

This domain comprises about 13 percent of the examination.

220-902 Objective 5.1

Given a scenario, use appropriate safety procedures.

Image Equipment grounding

Image Proper component handling and storage

Image Antistatic bags

Image ESD straps

Image ESD mats

Image Self-grounding

Image Toxic waste handling

Image Batteries

Image Toner

Image CRT

Image Personal safety

Image Disconnect power before repairing PC

Image Remove jewelry

Image Lifting techniques

Image Weight limitations

Image Electrical fire safety

Image Cable management

Image Safety goggles

Image Air filter mask

Image Compliance with local government regulations

220-902 Objective 5.2

Given a scenario with potential environmental impacts, apply the appropriate controls.

Image MSDS documentation for handling and disposal

Image Temperature, humidity level awareness and proper ventilation

Image Power surges, brownouts, blackouts

Image Battery backup

Image Surge suppressor

Image Protection from airborne particles

Image Enclosures

Image Air filters/mask

Image Dust and debris

Image Compressed air

Image Vacuums

Image Compliance to local government regulations

220-902 Objective 5.3

Summarize the process of addressing prohibited content/activity, and explain privacy, licensing and policy concepts.

Image Incident Response

Image First response

Image Identify

Image Report through proper channels

Image Data/device preservation

Image Use of documentation/documentation changes

Image Chain of custody

Image Tracking of evidence/documenting process

Image Licensing/DRM/EULA

Image Open source vs. commercial license

Image Personal license vs. enterprise licenses

Image Personally Identifiable Information

Image Follow corporate end-user policies and security best practices

220-902 Objective 5.4

Demonstrate proper communication techniques and professionalism.

Image Use proper language (avoid jargon, acronyms, and slang when applicable)

Image Maintain a positive attitude/project confidence

Image Actively listen (taking notes) and avoid interrupting the customer

Image Be culturally sensitive

Image Use appropriate professional titles, when applicable

Image Be on time (if late contact the customer)

Image Avoid distractions

Image Personal calls

Image Texting/social media sites

Image Talking to co-workers while interacting with customers

Image Personal interruptions

Image Dealing with difficult customer or situation

Image Do not argue with customers and/or be defensive

Image Avoid dismissing customer problems

Image Avoid being judgmental

Image Clarify customer statements (ask open-ended questions to narrow the scope of the problem, restate the issue or question to verify understanding)

Image Do not disclose experiences via social media outlets

Image Set and meet expectations/timeline and communicate status with the customer

Image Offer different repair/replacement options if applicable

Image Provide proper documentation on the services provided

Image Follow up with customer/user at a later date to verify satisfaction

Image Deal appropriately with customers’ confidential and private materials

Image Located on a computer, desktop, printer, etc.

220-902 Objective 5.5

Given a scenario, explain the troubleshooting theory.

Image Always consider corporate policies, procedures and impacts before implementing changes.

1. Identify the problem

Image Question the user and identify user changes to computer and perform backups before making changes

2. Establish a theory of probable cause (question the obvious)

Image If necessary, conduct external or internal research based on symptoms

3. Test the theory to determine cause

Image Once theory is confirmed, determine next steps to resolve problem

Image If theory is not confirmed, re-establish new theory or escalate

4. Establish a plan of action to resolve the problem and implement the solution

5. Verify full system functionality and if applicable implement preventive measures

6. Document findings, actions, and outcomes

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