Chapter 16
Anthony Wedo
Former CEO of Ovation Brands

Success has nothing to do with money, titles, and possessions; success is only about committing—every day—to becoming the absolute best you can be.

—John Mattone

ANTHONY WEDO IS FAMOUSLY KNOWN as the “Corporate Turnaround CEO” because in the past 30 years he has led the turnaround for companies such as Ovation Brands, once thought to be a lost cause. Transformation isn't easy. What does it take to do it right? The seeds to Anthony Wedo's success were sewn very early on, in a modest childhood in the small town of Shippensburg, Pennsylvania. The values of every leader are formed early in life, and Anthony Wedo learned three things early on: work hard, keep a laser focus, and serve others.

The Wedo household, in which Anthony was the youngest of three children, was a busy one. Anthony's father labored tirelessly sometimes at three jobs—certainly never fewer than two. And his mother managed to seamlessly run the home and family and work to help make ends meet. Their dedication was astounding. Even with relentlessly grueling hours and surely tiring days piling up on each other, Anthony never once heard his parents complain. This was important; it crystallized in his mind the value of a good work ethic. Although they had little, and in fact struggled to make ends meet, Anthony learned that a strong work ethic was essential. Absent of all other advantages—be it intellect, privilege, or opportunity—an unwavering dedication is imperative.

Without a strong work ethic one has nothing.

Anthony lived his childhood in an almost mirror image of his parent's day-to-day living. While his father worked three jobs, Anthony worked three jobs as well: school, athletics, and work. His days unfolded the same: awake, chores, school, athletics, working with his dad in the backroom of their restaurant, homework, bed. It was in the restaurant that Anthony began to grasp the importance of putting others before yourself, an essential early lesson that would later give Anthony the leadership advantage. But when he was a kid, it was simply what he did each day. And then the next day would unfold in exactly the same manner, and another, and the weeks turned into months turned into years until, one day, it was time to head to college. His father expected him to take the Wedo values with him, saying, “work is like weight lifting for one's character.” That is, if you choose to have an unproductive life, it will impact who you are as a person.

Anthony Wedo lifted a lot of weight, early.

At Ovation Brands, Wedo took a company that was in dire straits (having filed for bankruptcy twice in five years) and revived it. He kept serving the families who depended on it for their livelihoods at the front of the mission. He succeeded.

Today, Anthony Wedo is a successful entrepreneur and sought-after adviser in the restaurant and hospitality industries, having developed over 500 new restaurants in every major U.S. market.

Wedo began his career at PepsiCo. He went on to become the vice president and general manager of the southeast division of Kentucky Fried Chicken, where he was responsible for more than 1,200 restaurants, 7,000 employees, and $1 billion in revenue. Moving on, Anthony founded Mid-Atlantic Restaurant Systems and grew the company to 160 restaurants in four years, with $250 million in annualized sales. After Mid-Atlantic Restaurant Systems was acquired by Boston Market, Anthony became the chairman, president, and CEO of New World Restaurant Group and successfully turned around the company in three years. Later he served as the CEO of Mainline Capital Advisors, LLC, which provided merger and acquisition assistance, turnaround management, advisory, and executive management consulting services to debt investors and private equity sponsors in the restaurant industry.

Among his many awards, Anthony was named Entrepreneur of the Year; U.S. Small Business Administration's Home Business Advocate of the Year; U.S. Restaurant Industry's Area Developer of the Year; and named to the Philadelphia Business Journal's 40 Under 40 List.

Anthony Wedo is a highly sought-after speaker and has developed a leadership guide, Leadership—The 12 Commandments. Featured in publications such as the Wall Street Journal and Nation's Restaurant News, Anthony also appeared in an episode of the hit CBS TV series Undercover Boss wearing a long blond wig, a moustache, and tattoos to work in several of his restaurants as dishwasher, cashier, and server.

Anthony holds a bachelor of science degree in business from Penn State University, an MBA from Cornell University, and an International MBA from Queen's University in Kingston, Ontario Canada. He is also a retired officer in the U.S. Navy Reserve. I talked to Anthony Wedo about how his early life shaped his leadership ethics, and how his singular leadership skills led to his unofficial title of Corporate Turnaround CEO.

JM:

Thank you for speaking with me, Tony. Congratulations on your exemplary career. You have turned around a staggering amount of companies, something that is a challenge for even the most skilled leader. How do you tackle such high-stakes transformation?

AW:

I do handle a lot and deal with a large amount of stress. From the outside looking in, it may look like too much. But I'm doing it for the purpose of taking care of the 18,000 families that rely on me, so I feel it's a just cause.

JM:

I have a great appreciation also for your perspective that you don't even really think about it too much. It's more about the fact that every day you get to deliver that stability to the families who rely on you. What are some other traits that allow you to be an effective CEO of a Fortune 50 company?

AW:

If it's not in your heart, you can't lead.

AW:

If you don't fundamentally love people you can't lead. If you're frightened and have a lack of courage, you can't lead. There are some fundamental characteristics that one must possess. That doesn't mean people can't cultivate those qualities and thus migrate to a role of leader. They can.

JM:

Absolutely, I agree with you.

AW:

They need a laser focus. When I say “laser focus” people often do not understand what that means. I'll tell a story, however, about when I was a little kid going out to hunt upland game with my father—hunting quails. So upland game is basically small bird hunting. I mean basically. And when you hunt quail, they're usually on the ground in a group that's called a covey. So when they flush, it's not uncommon for 10, 15, or even 20 birds to flush at a time.

Now, if you shoot into the group I guarantee you will 100 percent not hit a bird. You have to be able, in a split second, to pick out the bird you're going to drop, to block out any other confusion occurring around you at the time.

JM:

Excellent analogy—I like that.

AW:

Yes, because within that moment there is a lot of noise, birds scattering and branches falling down and brush moving and other hunters moving and you must block that commotion—all of it—out.

You have to only see the one target. Because the immature impulse, the impulse of a child is to think, there's a bunch of birds I can shoot with shotgun, because a shotgun is a bunch of spray and spray powder.

But gunshot doesn't work that way. The ideal way to achieve success is to practice that laser focus, blocking out all distractions and getting to the heart of the matter. You must be able to not be distracted during situations in which many other people would likely be highly distracted.

JM:

I think that's a great point.

AW:

You're inside of the target. That's probably my biggest ally, my work ethic by a factor of connects. The younger generation doesn't seem to embrace the never quit philosophy and practice like my generation did. Of course everybody wants to quit—that's another distraction you must fight, the urge to give up. If you could instead keep the knowledge in you that you can fight through the pain, approaching challenges like a marathon not a sprint, you will achieve many things you thought impossible.

JM:

I totally agree with you. The point about distraction is an excellent one. What I have seen is that not only do leaders derail when distraction comes into play, but—unbelievably—companies derail when distracted too. It's exactly what you said—the company also gets distracted and they get away from their netting, from their differentiators, and then all of a sudden they become very diluted in their focus and when that happens it is the beginning of the end.

AW:

When we talk about leaders today, we can do it in reverse. What's missing? The flaw is in this idea that everything should be decided by poll—if not by poll, then by a combination of some opinions. If your whole life is processing research and using that as your compass, you'll be like a spinning top going out of control, right off the edge of the table.

You have to have a compass, and know where true north is, and you have to stay on it no matter how many things distract you. Being politically correct, for example, is extremely distracting.

JM:

That's a very good point. When you were at Ovation Brands, did you see some of your up-and-coming fall prey to a failure to maintain focus?

AW:

Yes, we had to be very clear—to the point of repetitiveness—some people think I'm boring because I say the same things over and over again. But I want it to stick. When I want it to stick I use colorful stories and direct language. People will quickly spin off the focus and you must constantly remind them of the mission we're on. At Ovation Brands, it was the reminder that we are here to serve families. And this isn't just an Ovations Brands issue, it's a national issue.

Everybody wants to be trendy and politically correct. But the speed in which things are transitioning in the United States is astronomically fast. And being a slave to trends is a losing game. The impulse to meet the fashion, taste, style, and impulse of the day distract from the mission.

JM:

Yes. Essentially you must hold firm to your own values, and lead from your personal code of ethics.

AW:

Yes, exactly. A good example of this is Billy Graham—one of my heroes. No matter what was the politically correct sentiment of the day, no matter what some group was countering or championing, he never lost sight of his own vision of right and wrong and achieving his mission. He did it in such a thoughtful way. He was a very dynamic guy when he was in his prime. He had the skill to tell you you're wrong but still make you feel great about it.

That's a problem today. People don't want to tell people they're wrong—so in that reality everybody's right. Every politician thinks they have to say yes to everybody and everything to get reelected. This kind of thinking forbids you from judging people. In the end, you always have to say no to somebody.

JM:

That's one of your commandments.

AW:

Yes, it is. You just have to be willing to put it out there because the best feedback I've ever received in my life has been at once favorable but incredibly honest. As coaches and leaders we do an enormous disservice to the United States by not telling it like it is.

JM:

I absolutely agree. What was your biggest challenge in running Ovation Brands?

AW:

I like to frame ii in context. I'm the reinvention CEO—the expert at turnarounds, right? That detail makes all the difference. If you think about CEOs across the country and around the world, a CEO will often say they're a turnaround person when in reality what they do is go into an enterprise and hack out all the costs. In most cases, you'll see many of them hack out too much cost. They overdo it.

In the short term they provide their investors—and the market if it's a public company—with the impression that they're making progress; however, all they did is create a short-term destruction of the enterprise by in essence creating an ever bigger gap between revenue and cost. Reinvention is a far cry from that kind of short-term solution.

Yes, you have to be efficient—you must begin to carefully and thoughtfully remove cost, all the while with eyes looking forward so you don't damage the enterprise while you're re-inventing. At my very first board meeting, the first slide I presented was an image of the Grand Canyon.

JM:

Love it!

AW:

I said, “We're here and we need to get over there on the other side.” All board members' jaws dropped. They all said, “Wow, this is the first time we've ever seen a CEO deliver this slide combined with this kind of drama.”

But herein lay the secret: it's not drama. It's the assignment, it's the mission, it is a vision for the goal on which we're embarking and I'm asking for your support.

JM:

I think that visual is powerful. As is that it was your first slide at your first board meeting. Because reinvention takes great vision. And that's what this book is all about. Cultural transformation takes vision and focus and courage as well. Talk to me about your philosophy of reinventing an organization. I believe that culture starts with the CEO, what are your thoughts about that?

AW:

Without question—every day the CEO reinforces the culture. They have stated what they want the culture to be and so that becomes what you bank on. It's like a checking account: you add money to it every day or you withdraw money from it every day. You want to make sure you don't withdraw too much, or your culture will suffer.

The problem I see with a lot of my co-CEOs out there is they don't realize that that's what's happened until it's too late.

They must realize that any action they take is an addition or a depletion of their stated culture. Oftentimes it's a failure of vision: I've seen a lot of CEOs state that they want culture X but in reality what wanted was culture Y. That's when having the maturity to correct and admit the mission is going in the wrong direction becomes crucial.

I was a Navy officer. That's a long commitment, one that keeps your situational leadership well oiled. If you are on the battlefield and bullets are whizzing by your head, you have a different command control of behavior than if you work in the Pentagon.

JM:

Absolutely, absolutely.

AW:

Some CEOs don't get that. They think you should use one set of tried and tested tools. But of course that doesn't work, because situations will always arise in which you have to mine the toolbox for something new, different, where you must be nimble, flexible, and have use everything you have in your toolbox. Oftentimes tools you haven't picked up in years or perhaps tools you never used. You're in battle? Do you hesitate? Say no? Of course not. You determine what's required and you forge ahead.

It's a reinvention of a franchise. The trick is to not let the front of your army get too far ahead of the rear of your army.

JM:

Absolutely.

AW:

The rear of your army is the old business, the front of your army is the new business, and you can't allow one to stray too far in distance from the other.

JM:

I have been speaking to CEOs for this book about the notion of humility. You seem to have it in particular abundance. I wonder if this is one of the main secrets of your success.

With all the skills in your toolbox, you have to counterbalance them with—I believe—a deep sense of humility. Talk to me about your philosophy regarding being both a strong CEO and a humble individual, and how the two inform one another.

AW:

First, self-importance is the enemy of leadership. The United States is incredibly narcissistic today. Much more so than when I was a kid growing up. Everything's about, “me, me, me, me, me, me.” Think of the selfie phenomenon. A person is essentially saying, “I want to take a picture of myself and put it out to a million people.” Think about that fundamental act.

JM:

Absolutely selfish.

AW:

My father suffered a stroke and can't speak, but if he could, he'd say, “Selfies are nuts.”

So in order to ensure that self-importance doesn't creep in, I stress the notion of service. There is nothing narcissistic about true service when you're doing it out of a deep sense of obligation and responsibility, not to show the world what a great person you are.

If you have a passion to serve others, you'll be a long-standing part of my organization. If you have a compulsion to serve yourself, you'll likely be sniffed out early and not last long.

If you don't fit the method, you don't fit the culture. This is nonnegotiable; you don't negotiate over elements of behavior.

JM:

Yes, I love that. That idea is a must in leadership.

AW:

It is a must. You have to have it—I'm not accusing you of being a bad person if you don't. I'm just saying you cannot be in my enterprise. And that doesn't fit in in a lot of ways with the United States today.

JM:

No, it doesn't, it doesn't.

AW:

We have become a land of entitlement.

JM:

Talk to me about talent. I believe that the differentiator in any organization is talent. How do you identify high potential leaders that can, in the case of Ovation Brands, both go and run these restaurants and then proceed up the ladder?

AW:

I am often asked if I would choose somebody who's talented or somebody who's got enormous work ethic and appetite for work.

I always choose the latter not the former.

JM:

Interesting.

AW:

To me, talent means somebody who's confident in IT. Perhaps they write code, for example. I call that a skill, not a talent.

Writing code is a skill, so you can replace the code writer. The need for talent directly correlates with the needs of an organization. Yes, you must have the skills you were hired to execute, but you must also have the agility to step out of your skill set to meet the needs of the organization.

JM:

Excellent point—you must be versatile and nimble. Talk to me about reinvention. What are the things in your mind that must execute in order to be successful in reinvention efforts?

AW:

The biggest enemy to reinvention is being incremental.

JM:

Talk to me a little more about that.

AW:

Everyone acknowledges that there is a problem, and they likely also have a typical way in which to deal with that problem. Many managers and leaders, for example, will bring in consultants to help address that problem. Then they will create a testing solution, and then they'll do an alpha test, and then they'll do a beta test. Then they'll go back and they'll retweak that and then will go out and do a small market test, and then they'll retweak and move along to a regional test, and then they'll retweak and then they'll go on to an actual watch and that process takes two years roughly. It's a series of, “then, then, then.”

And that is absolutely a safe way to deal with a challenge: Everybody keeps their job, nobody gets fired, and you have an abundance of data to back up your decisions.

But I don't have that luxury. To reinvent, one must embrace rapid innovation. One must be willing to take risks, to not be incremental in your behavior.

JM:

I see, I love this philosophy.

AW:

It's not about nudging. You don't nudge when you reinvent. Consumers don't even see the nudges. Inside the company people think you're introducing a huge change, while the consumer doesn't even recognize there's a change.

So companies, because of their lack of courage from the leader of that company, will be incremental in their reinvention because it's safe.

JM:

There's a lot out there, wouldn't you say Tony?

AW:

Yes, it's true. Ninety-plus percent of CEOs, in my humble opinion, are more interested in personal self-preservation than they are interested in the well-being of the families who depend on the health and welfare of the organization to make a living. The must have a commitment to that higher cause.

When you talk about what reinvention is, it is the fundamental move away from the cause of self-preservation. It's using your business judgment to move the organization faster because saving the organization is more important than you being right as the CEO.

JM:

How do you move people to embrace a new direction?

AW:

Let me give an example. Take a junior manager—she is looking to you for a comment. She might want more confirmation on the direction. It is a really important moment as a CEO. You communicate the rules of the game. You get an A-plus with a star for making the correct decision. But you get an A-minus for making the wrong decision. You get an F for no decision. So if you say by making no decision you're going to save your bacon and you're going to save my team? That means you don't get to be on the team. And that's what we practice.

JM:

That's great.

AW:

If you look at any CEO's track record, they might have made two decisions in six years—they become mere stewards of the machine that's already running.

JM:

Exactly. It brings to mind the recent study done by PricewaterhouseCoopers about culture. What PricewaterhouseCoopers looked at is companies that were market leaders in their various areas. What they recognized was only 25 percent of companies that are market leaders are reinventing in a way that you've been talking about here today. In other words, they recognize that reinvention is a daily fact. You have to be out in front and aware of what's going on in the market. Seventy-five percent of companies that are currently doing very, very well are not reinventing from a position of leadership—either they're too slow or they're not making decisions at all. Those are the companies that are not going to last.

AW:

The safest thing for a CEO in modern America is: “don't make a decision.”

JM:

Absolutely.

AW:

And failing to make a decision is often more damaging than making one. In not making any decision, CEOs are depleting their cultural checkbooks every day. They don't realize it, but they are.

And it will catch up to them eventually. It may happen so slowly that they don't know what happened. But I can tell you what happened—they were physically in their chairs but they weren't engaged, they weren't leading.

JM:

Absolutely. And it has to be the whole senior team.

I have one more question, Tony. What would be some messages for the young leaders who have the potential to be future CEOs? Leadership is a noble profession if you practice it well. How would you advise those who want to be exceptional leaders?

AW:

I can only speak from my base of knowledge. And my philosophy and knowledge is completely expressed in my 12 Commandments. I ask people to read them not just once, but again and again and one more time. When you read something three times it sets off a trigger in your brain that will allow you to understand what the words really mean as opposed to just reading words. So I would ask them to read the 12 Commandments because it's my gift to them as young leaders.

JM:

Wonderful. We will include them in this chapter (see Figure 16.1).
c16f001

Figure 16.1 Anthony Wedo's 12 Commandments of Leadership

AW:

Yes, I love to share that essential knowledge. Because it's not about serving yourself without serving others. That's a real struggle for young people. I want to be a boss, I don't have to do anything. The thought, “I want to be boss so people take care of me and serve me,” is 180 degrees from what one needs to be thinking.

I really am concerned about the direction of this country. It is no longer cool to be seen as a young person striving to achieve and to serve others.

Take politicians—they receive a lot of media attention. So our children are seeing these individuals and they assume they are a good role model. One of my missions is to figure out a way to increase the size of my megaphone in order to get the right message out for these kids because they are our future.

JM:

Well, I am grateful for your contribution to this book and to this conversation. The CEOs in this book are the best of the best people, moving the world in the right direction. You are one of those leaders.

AW:

Thank you for including me. Cultural transformation is not just a theory, it's an essential reality in today's business world.
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