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by Virgilio A. F. Almeida, Daniel A. Menascé
Scaling for E-Business
Copyright
Foreword
Preface
Modeling for E-Business
Models for E-Business
Introduction
Electronic Markets
Reference Models for Electronic Business
Quality of Service Requirements
Overview of the Quantitative Approach
Summary
Bibliography
Customer Behavior Models
Introduction
Why Model Customer Behavior?
A Customer Behavior Model of an Online Bookstore
The Customer Behavior Model Graph (CBMG)
Building a CBMG
Aggregate Metrics for Web and E-Business Sites
Metrics Derived from the CBMG
The Customer Visit Model (CVM)
Session Identification
Concluding Remarks
Bibliography
The Anatomy of E-Business Functions
Introduction
Requests and Services
E-Business Servers
The Anatomy of Client/Server Interactions
From CBMGs to CSIDs
Summary
Bibliography
Evaluating E-Business Infrastructure and Services
Infrastructure for Electronic Business
Introduction
Infrastructure
Reference Architecture
Multi-Tier Architecture
Dynamic Load Balancing
Third Party Services
Infrastructure Cost
Summary
Bibliography
A Quantitative Analysis of Authentication Services
Introduction
Security 101
Digital Signatures
Authentication Protocols
Summary
Bibliography
A Quantitative Analysis of Payment Services
Introduction
Payment Methods
SET - Secure Electronic Transactions
SET Performance
Other Payment Services on the Internet
Concluding Remarks
Bibliography
Capacity Planning for E-Business
A Capacity Planning Methodology for E-Business
Introduction
Capacity Planning and Adequate Capacity
A Capacity Planning Situation
The Methodology
Business Level
Customer Behavior Level
Resource Level
Concluding Remarks
Bibliography
Performance Modeling Concepts
Introduction
Performance of a Simple E-Business Server
What Is a Performance Model?
Service Time and Service Demand
Queues, Waiting Time, and Response Time
Performance Laws
Bottlenecks and Scalability Analysis
Summary
Bibliography
Solving Performance Models of E-Business Sites
Introduction
A Simple Example
First Cut: the Single Queue Approach
A More Realistic Approach: A Queuing Network
Refining the Approach: Multiple Classes
Summary
Bibliography
Modeling Contention for Software Servers
Introduction
A Simple Example
Contention for Software in E-Business Sites
Modeling Software Contention
Concluding Remarks
Bibliography
Characterizing E-Business Workloads
Introduction
Workload Characterization of Web Traffic
Characterizing Customer Behavior
From HTTP Logs to CBMGs
From HTTP Logs to CVMs
Characterizing the Workload at the Resource Level
E-Business Benchmarks: TPC-W
Concluding Remarks
Bibliography
Preparing E-Business for Waves of Demand
Introduction
Customer Demand and Workload
Traffic Bursts
Traffic Patterns in E-Business
Forecasting Strategies
Forecasting Techniques
Concluding Remarks
Bibliography
Models of Specific E-Business Segments
Business to Consumer Case Studies
Introduction
The OnLine Computer Store Problem
General Guidelines
A Model-Based Solution Approach
Case 1: Assessing the Impact of Business Goals
Case 2: Introducing Digital Downloadable Products
Concluding Remarks
Bibliography
Business to Business Case Studies
Introduction
From B2C to B2B
Characterizing the New Workload
Predicting the Performance
Concluding Remarks
Bibliography
Summary, Challenges, and Perspectives
Wrapping Up
Introduction
Summary
Perspectives
Challenges
Bibliography
Glossary of Terms
Glossary of Terms
Glossary
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Concluding Remarks
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Preparing E-Business for Waves of Demand
Bibliography
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