Training Documentation

Training documentation for a project can be extensive and ranges from user training to technical training. The most important aspect of training documentation is to make sure that it meets the needs of the individual being trained. The two key documents created and used in organizations are focused for the benefit of end-users, and technical documents are focused toward administrators.

End-User

Proper end-user training is critical to the acceptance of any new application. Developing clear and concise documentation that addresses the user's needs is key in providing proper training. As discussed earlier, developing specific documentation goals and conducting an audience analysis are especially important to the development of useful training materials.

Technical

Administrators and engineers are responsible for the upkeep and management of the Exchange environment. As a result, they must be technically prepared to address a variety of issues, such as maintenance and troubleshooting. Training documentation should address why the technologies are being taught and how the technologies pertain to the Exchange environment. In addition, the training documentation should be easy to use and function as a reference resource in the future.