Endnotes

  1. 1. Pankratz, H. (2013, April 15). Sandwiching fun into work. Denver Post, 19Y, 20Y; Buchanan, L. (2007, August). That’s chief entertainment officer. Inc., 87–96; Stern, T. (2007, February 16). Ten ways to inject fun into the workplace. www.fastcompany.com; Abrams, R. (2003, August 21). Get serious about having fun in the workplace. www.usatoday.com.

  2. 2. Coyle-Shapiro, J., and Shore, L. (2007). The employee–organization relationship: Where do we go from here? Human Resource Management Review, 17, 169–179.

  3. 3. Roberts, K. (2002, May). Honest communications. Executive Excellence, 20.

  4. 4. Noer, D. M. (1993). Healing the wounds: Overcoming the trauma of layoffs and revitalizing downsized organizations, 103–104. San Francisco: Jossey-Bass.

  5. 5. Business & Legal Resources. (2012). Top 10 best practices for HR managers for 2012. Nashville, TN: Business & Legal Resources; Jay, J. (2005, January). On communicating well. HRMagazine, 87–90.

  6. 6. Johnson, P. R., and Gardner, S. (1989). Legal pitfalls of employee handbooks. SAM Advanced Management Journal, 54(2), 42–46.

  7. 7. Felsberg, E. (2004, Summer). Composing effective employee handbooks. Employment Relations Today, 117–118.

  8. 8. Wojcik, J. (2004, December 6). Toshiba employee handbook goes online. Business Insurance, 18.

  9. 9. Farr, J. (1999, January). Put your rules in writing. Restaurant Hospitality, 38.

  10. 10. Sosnin, B. (2001, July). Package your policies: To be effective, employee handbooks must be well-structured, carefully drafted in plain language and reflective of your practices and culture. HRMagazine, 67–72.

  11. 11. Brady, T. (1993, June). Employee handbooks: Contracts or empty promises? Management Review, 33–35.

  12. 12. Aronoff, C. E., and Ward, J. L. (1993, January). Rules for nepotism. Nation’s Business, 64–65.

  13. 13. Prasad, A. (2002, January). Digging deep for meaning: A critical hermeneutic analysis of CEO letters to shareholders in the oil industry. The Journal of Business Communication, 92–116.

  14. 14. Pava, M. (2007, January). A response to getting to the bottom line of “triple bottom line.” Business Ethics Quarterly, 17, 105–110.

  15. 15. Sosnin, B. (1996, June). Corporate newsletters improve employee morale. HRMagazine, 106–110.

  16. 16. Newman, A. (2013, May 15). Leave a voicemail or send a text? Best practices for leaving an excellent message. The Modern Company. www.shoretelsky.com; The Board Magazine. (2011, March 20). Better voicemail greetings: 7 best practices. www.theboardmagazine.com; Smart Company Growth. (2010, December 8). Leaving voicemail messages that get returned. www.smartcompanygrowth.com.

  17. 17. Leonard, A. (1999, September 20). We’ve got mail—always. Newsweek, 58–61.

  18. 18. Welch, J., and Welch, S. (2008, June 29). The connected leader. BusinessWeek, 86.

  19. 19. Gill, B. (2013, June). E-mail: Not dead, evolving. Harvard Business Review, 32–33.

  20. 20. Pearl, J. A. (1993, July). The e-mail quandary. Management Review, 48–51.

  21. 21. Newman, A. (2013, May 15). Leave a voicemail or send a text? Best practices for leaving an excellent message. The Modern Company. www.shoretelsky.com; Hemp, P. (2009, September). Death by information overload. Harvard Business Review, 83–89.

  22. 22. France, M. (1999, April 2). A site for soreheads. BusinessWeek, 86–90.

  23. 23. Brady, R. (1995, October). Electronic mail: Drafting a policy. HR Focus, 19; Daniel, T. (1995, Summer). Electronic and voice mail monitoring of employees: A practical approach. Employee Relations Today, 1–10; Weiss, B. (1996, January). Four black holes in cyberspace. Management Review, 30–32.

  24. 24. Information Management Journal. (2002, January–February). Company e-mail: To monitor or not to monitor, 8.

  25. 25. Information Management Forum. (1993, July). Who’s reading your e-mail? An insert into Management Review, 1, 4; Casarez, N. B. (1993, Summer). Electronic mail and employee relations: Why privacy must be considered. Public Relations Quarterly, 37–39.

  26. 26. Baig, E., Stepnek, M., and Gross, N. (1999, April 5). Privacy: The Internet wants your personal information. BusinessWeek, 84–90; McGrath, P. (1999, March 29). Knowing you too well. Newsweek, 48–50.

  27. 27. Wellner, A. (2005, September). Lost in translation. Inc., 37–38.

  28. 28. Byron, K. (2008). Carrying too heavy a load? The communication and miscommunication of emotion by email. Academy of Management Review, 33, 309–322.

  29. 29. Brady, D. (2006, December 4). *#?@ the email. Can we talk? BusinessWeek, 109.

  30. 30. Hempel, J. (2010, April 12). How LinkedIn will fire up your career. Fortune, 74–82; The Economist. (2010, January 30). A special report on social networking, 16.

  31. 31. Huy, Q., and Shipilov, A. (2012, Fall). The key to social media success within organizations. MIT Sloan Management Review, 73–81.

  32. 32. The Economist. (1996, April 20). Textbooks on CD-ROM, 11.

  33. 33. HR Focus. (2002, May). Time to take another look at telecommuting, 6–7.

  34. 34. Kugelmass, J. (1995). Telecommuting. New York: Lexington Books.

  35. 35. Smith, A. (2013, January). Make working at home work. Kiplinger’s Personal Finance, 61–65.

  36. 36. Falcone, P. (1998, October). Communication breakdown. HR Focus, 8.

  37. 37. The Economist. (2003, October 25). Think before you meet: Too many meetings are a waste of time, 17.

  38. 38. Yang, J. (2008, October 27). What’s the secret to running great meetings? Fortune, 26.

  39. 39. Interview of Deborah Tannen by L. A. Lusardi (1990, July). Power talk. Working Woman, 92–94.

  40. 40. Elashmawi, F. (1991, November). Multicultural business meetings and presentations. Tokyo Business Today, 59(11), 66–68.

  41. 41. O’Brien, J. (2008, May 26). Team building in paradise. Fortune, 112–122.

  42. 42. Montgomery, E. (1993, October). A family affair. Small Business Reports, 10–14; Jaffe, D. T. (1992, June). How to create a family council. Nation’s Business, 54–55. For more on succession planning, see Inc. (1996, July). Three ways to plan ahead, 96.

  43. 43. Meyer, A. (2005, August 22). Retreats help strengthen ties for family-owned firms. Chicago Tribune, 3–4.

  44. 44. Wellner, A. (2005, January). Playing well with others: Office cliques sap morale and kill productivity—does your firm have them? Inc., 29–31.

  45. 45. McCune, J. C. (1998, July–August). That elusive thing called trust. Management Review, 10–16.

  46. 46. Labianca, G. (2010, September). It’s not “unprofessional” to gossip at work. Harvard Business Review, 28–29.

  47. 47. Business 2.0. (2002, May). eePulse Inc. helps hospital save thousands and improve productivity. www.business2.com.

  48. 48. Cook, S. (2008, October). The contribution revolution. Harvard Business Review, 60–69.

  49. 49. Mandel, M. J. (1996, June 24). Satisfaction at work. BusinessWeek, 28.

  50. 50. Ashkanasy, N. M. (2011, February). International happiness: A multilevel perspective. Academy of Management Perspectives, 23–29; Fisher, C. D. (2010). Happiness at work. International Journal of Management Reviews, 12, 384–412.

  51. 51. Gómez-Mejía, L. R., and Balkin, D. B. (1992). Compensation, organizational strategy, and firm performance. Cincinnati, OH: South-Western.

  52. 52. Aram, J. D., and Salipante, P. F., Jr. (1981). An evaluation of organizational due process in the resolution of employee/employer conflict. Academy of Management Review, 16, 197–204.

  53. 53. Hirschman, C. (2008, August). Giving voice to employee concerns. HRMagazine, 51–53.

  54. 54. Heineman, B. (2007, April). Avoiding integrity land mines. Harvard Business Review, 100–108.

  55. 55. Strazewski, L. (2005, July). Investing in EAPs—employee assistance programs. Rough Notes, 52–53.

  56. 56. Filipowicz, C. A. (1979). The troubled employee: Whose responsibility? Personnel Administrator, 24(6), 5–10.

  57. 57. Bahls, J. (1999, March). Handle with care. HRMagazine, 60–66.

  58. 58. Lee, K. (2000). Bringing home benefits. Employee Benefit News, 13(4), 1–3.

  59. 59. Carson, K. D., and Balkin, D. B. (1992). An employee assistance model of health care management for employees with alcohol-related problems. Journal of Employment Counseling, 29, 146–156.

  60. 60. Wise, D. (1993, April). Employee assistance programs expand to fit companies’ needs. Business & Health, 40–45.

  61. 61. Strazewski, L. (2005, July). Investing in EAPs—employee assistance programs. Rough Notes, 52–53.

  62. 62. Fisher, C., Schoenfeldt, L., and Shaw, J. (1996). Human resource management (3rd ed.). Boston, MA: Houghton Mifflin.

  63. 63. Karamally, L. (2004, September). Companies try to bring domestic violence issues into the open. Workforce Management, 60–63.

  64. 64. Cascio, W. (2000). Costing human resources (4th ed.). Cincinnati, OH: Southwestern College Publishing.

  65. 65. Luthans, F., and Waldersee, R. (1989). What do we really know about EAPs? Human Resource Management, 28, 385–401.

  66. 66. Risk Management. (1999, May). Working assistance, 8.

  67. 67. Oppenheimer, M. (2012, August 27). The rise of the corporate chaplain. Bloomberg Businessweek, 58–61.

  68. 68. Deal, T. E., and Key, M. K. (1998). Corporate celebration. San Francisco: Barrett-Koehler.

  69. 69. Meyers, D. W. (1986). Human resources management. Chicago: Commerce Clearing House.

  70. 70. Nelson, B. (1994). 1001 ways to reward employees. New York: Workman Publishing.

  71. 71. Arthur, J., and Aiman-Smith, L. (2001). Gainsharing and organizational learning: An analysis of employee suggestions over time. Academy of Management Journal, 44, 737–754.

  72. 72. Wells, S. (2005, February). From ideas to results: To get the most from your company’s suggestion system, move ideas up the ladder through a formal process. HRMagazine, 55–58.

  73. 73. Trunko, M. E. (1993). Open to suggestions. HRMagazine, 38(2), 85–89.

  74. 74. Wells, S. (2005, February). From ideas to results: To get the most from your company’s suggestion system, move ideas up the ladder through a formal process. HRMagazine, 55–58.

  75. 75. Ibid.

  76. 76. Oldering, S. R. (1998, May/June). Mitsubishi and Honda on competition and quality circles. Journal for Quality & Participation, 55–59.

  77. 77. Knouse, S. (1995). The reward and recognition process. Milwaukee, WI: ASQC Quality Press.

  78. 78. Gilbert, M. (2004, November). A culture that recognizes the contributions made by unsung heroes. Workforce Management, 82–84.

  79. 79. Colvin, J. (2013, August 12). Great job! Or how Yum Brands uses recognition to build teams and get results. Fortune, 62–66.

  80. 80. Orsburn, J. D., Moran, L., Musselwhite, E., and Zenger, J. H. (1990). Self-directed work teams. Homewood, IL: Business One Irwin.

  81. 81. Flynn, G. (1998, July). Is your recognition program understood? Workforce, 30–35.

  82. 82. Ruffalo, N. (2000, January). HR 101: Recognition. Workforce, 62–63.

  83. 83. Wiscombe, J. (2002, April). Rewards get results. Workforce, 42–48.

..................Content has been hidden....................

You can't read the all page of ebook, please click here login for view all page.
Reset