PART I Introduction 1
Chapter 1 Meeting Present and Emerging Strategic Human Resource Challenges 1
PART II The Contexts of Human Resource Management 44
Chapter 2 Managing Work Flows and Conducting Job Analysis 44
Chapter 3 Understanding Equal Opportunity and the Legal Environment 82
Chapter 4 Managing Diversity 118
PART III Staffing 149
Chapter 5 Recruiting and Selecting Employees 149
Chapter 6 Managing Employee Separations, Downsizing, and Outplacement 181
PART IV Employee Development 203
Chapter 7 Appraising and Managing Performance 203
Chapter 8 Training the Workforce 235
Chapter 9 Developing Careers 261
PART V Compensation 286
Chapter 10 Managing Compensation 286
Chapter 11 Rewarding Performance 324
Chapter 12 Designing and Administering Benefits 360
PART VI Governance 399
Chapter 13 Developing Employee Relations 399
Chapter 14 Respecting Employee Rights and Managing Discipline 428
Chapter 15 Working with Organized Labor 464
Chapter 16 Managing Workplace Safety and Health 500
Chapter 17 International HRM Challenge 529