Introduction
1. ‘Trust Meltdown VII: The Financial Industry Needs a Fundamental Restart’, edited by Racheline Maltese and Matthias Vollbracht with contributions from Milind Lele, Brian Pallas and Roland Schatz, Innovatio, 2016.
2. www.edelman.com/insights/intellectual-property/2016-edelman-trust-barometer/global-results/
3. The Ultimate Question: Driving Good Profits and True Growth, Fred Reichheld, Harvard Business School Press, Boston, Massachusetts, 2006.
4. Deloitte Millennial Survey (2016). Winning over the next generation of leaders.
Chapter 1 Information
1. www.economist.com/styleguide/introduction
2. www.americanpressinstitute.org/journalism-essentials/makes-good-story/
3. www.bullshitbingo.net/cards/bullshit/
4. www.youtube.com/watch?v=yR0lWICH3rY
5. The Ultimate Question: Driving Good Profits and True Growth, Fred Reichheld, Harvard Business School Press, Boston, Massachusetts, 2006, p.140.
6. Enduring Success: What We Can Learn from the History of Outstanding Corporations, Christian Stadler, Stanford Business Books, 2011, Stanford, California, p.139.
7. One Report: Integrated Reporting for a Sustainable Strategy, Robert G. Eccles and Michael P. Krusz, John Wiley & Sons, Inc., 2010, Hoboken, New Jersey.
8. PricewaterhouseCoopers (2007) Corporate reporting – a time for reflection: A survey of the Fortune Global 500 companies’ narrative reporting.
9. Statistics for the US come from the following source: SBA Office of Advocacy (2016), United States Small Business Profile. Global statistics come from the following source: Kelley, D., Singer, S. and Herrington, M. (2016) Global Entrepreneurship Monitor 2015/16 Global Report.
10. The Hidden Persuaders, Vance Packard, Pocket Books, Inc., New York, 1957.
11. Barton, C., Koslow, L. and Beauchamp, C. (2014). How millennials are changing the face of marketing forever. BCG Perspectives. Retrieved from www.bcgperspectives.com/content/articles/marketing_center_consumer_customer_insight_how_millennials_changing_marketing_forever/?chapter=3#chapter3
Chapter 2 Communication
1. Together – The Rituals, Pleasures and Politics of Co-operation, Richard Sennett, Penguin Books Ltd, London, 2012, pp. 18–20.
2. Peter Záboji, Change! Gestalten Sie heute Ihr Unternehmen von morgen, Verlag Moderne Industrie, 2001, p. 213.
3. Time to Think, Nancy Kline, Ward Lock Cassell Illustrated, Octopus Publishing Group, London, 1999, ed. 2013, p. 59.
4. Richard Sennett, ibidem, p. 24.
5. The Financial Times Guide to Business Coaching, Anne Scoular, Pearson Education Limited, Harlow, 2011, p. 76.
6. Nancy Kline, ibidem, p. 53.
7. Frederickson, Barbara L. (2013) Updated thinking on positivity ratios, American Psychologist, 15 July. Advance online publication; doi: 10.1037/a0033584
8. NLP at Work, Neuro Linguistic Programming, The Essence of Excellence, Sue Knight, Nicholas Brealey Publishing, London, Boston, Third Edition, 2009.
9. Love ‘Em or Lose ‘Em – Getting Good People To Stay. 26 Engagement Strategies for Busy Managers, Beverly Kaye and Sharon Jordan-Evans, Berrett-Koehler Publishers, 2014.
10. The Ultimate Question: Driving Good Profits and True Growth, Fred Reichheld, Harvard Business School Press, Boston, Massachusetts, 2006.
11. Deloitte Millennial Survey (2014). Big demands and high expectations.
Chapter 3 Enabling
1. Drive: The Surprising Truth About What Motivates Us, Daniel H. Pink (2009), Canongate Books Ltd, Edinburgh, UK.
2. The 5 Languages of Appreciation in the Workplace – Empowering Organizations by Encouraging People, Gary Chapman and Paul White, Northfield Publishing, 2011–2012, Chicago, US.
3. Love ‘Em or Lose ‘Em – Getting Good People to Stay. 26 Engagement Strategies for Busy Managers, Beverly Kaye and Sharon Jordan-Evans, Berrett-Koehler Publishers, Inc., San Francisco, 2008.
4. State of the American Manager – Analytics and Advice for Leaders, Gallup, 2015, p.18.
5. The Wisdom of Teams – Creating the High-performance Organization, Jon R. Katzenbach, Douglas K. Smith, Harvard Business Press and McGraw-Hill Publishing Company, Maidenhead, 1993.
6. Read also How: Why How We Do Anything Means Everything … in business (and in life), Dov Seidman, John Wiley & Sons, Hoboken, New Jersey, 2007.
7. Adapted from: Janis, 1972; Baron and Greenberg 1990 and 1996; Zander 1982, as quoted in Furnham, A. (1998), The Psychology of Behaviour in Organisations, Psychology Press: London, pp. 500–503.
8. http://insights.ccl.org/articles/leading-effectively-articles/the-70-20-10-rule/
9. Love ‘Em or Lose ‘Em – Getting Good People to Stay. 26 Engagement Strategies for Busy Managers, Beverly Kaye and Sharon Jordan-Evans, Berrett-Koehler Publishers, Inc., San Francisco, 2008.
10. The AMA Handbook of Leadership, Marshall Goldsmith, John Baldoni, Sarah McArthur, American Management Association, 2010, US.
11. Dialogische Führung, Karl-Martin Dietz, Thomas Kracht, Campus Verlag, Frankfurt/New York, 2007.
12. The Theory of Moral Sentiments, Adam Smith, Liberty Fund Press, Indianapolis, 1982, p. 21.
13. Empathy, Roman Krznaric, Rider, an imprint of Ebury Publishing, Random House Group, 2015.
14. Stahl, G. K. et al. (2012). Six principles of effective global talent management, MIT Sloan Management Review, 53(2), 25–32.
15. Rynes, S. L., Brown, K. G. and Colbert, A. E. (2002). Seven common misconceptions about human resource practices: research findings versus and practitioner beliefs, Academy of Management Executive, 16(3), 92–103.
16. Sanders, K., Van Riemsdijk, M. and Groen, B. (2008). The gap between research and practice: a replication study on the HR professionals, International Journal of Human Resource Management, 19(10), 1976–88.
Chapter 4 Empowerment
1. Business Coaching – Financial Times Guides, Anne Scoular, Pearson Education Limited, Harlow, UK, 2011, p. 7.
2. Ibidem, p. 1.
3. Coaching for Performance – GROWing human potential and purpose. The principles and practice of coaching and leadership, Sir John Whitmore, Nicholas Brealey Publishing, London, 2009, p. 55.
4. http://humanresources.about.com/od/glossarym/g/mentoring.htm
5. Insolvent und Trotzdem Erfolgreich, Anne Koark, Insolvenzverlag, Bad Nauheim, 2007.
6. The Big Five for Life: Leadership’s Greatest Secret. Was wirklich zählt im Leben, John Strelecky, German edition, Deutscher Taschenbuch Verlag GmbH & Co. KG, München, 2013.
7. The Cosmopolitan, Kwame Anthony Appiah, W.W. Norton, New York, 2006.
8. Monkey Management – Wie Manager in weniger Zeit mehr erreichen, Dr Jan Roy Edlund, Monenstein und Vannerdat OHG Münster, 2010.
9. This observation was famously made and then further examined by social psychologist Geert Hofstede in the latter half of the twentieth century. His framework of cultural dimensions is considered a hallmark of cultural research within many fields including psychology, sociology and anthropology.
10. Harvard IOP Spring 2016 Poll. Harvard Institute of Politics.
Chapter 5 The Listening Leader in action
1. Pragmatics of Human Communication: A Study of Interactional Patterns, Pathologies and Paradoxes, Paul Watzlawick, Janet Beavin Bavelas and Don D. Jackson, W. W. Norton & Company, New York, USA, 2011.
2. Buddha’s Brain - the practical neuroscience of happiness, love and wisdom, Richard Hanson, Ph.D. with Richard Mendius, MD, New Harbinger Publications Inc. Oakland, CA, USA, 2009.
3. Ibidem, pp. 68–69.
4. Ibidem, p. 1.
5. Working Identity: Unconventional Strategies for Reinventing your Career, Herminia Ibarra, Harvard Business School Press, Boston, 2003.
Chapter 6 Conclusion
1. Crime, Punishment and the Halo Effect of Corporate Social Responsibility, Harrison Hong and Inessa Liskovich, quoted in Harvard Business Review, November 2015, page 32.
Chapter 7 Afterword
1. ‘Schafft die Kommunikatoren ab!’ Emilio Galli Zugaro and Claudia Reichmuth in Palais Biron, Das Magazin für Vordenker, Baden Badener Unternehmergespräche, Baden-Baden, Nr. 6/Winter 2008.
2. Global Stakeholder Relationships Governance: An Infrastructure, Toni Muzi Falconi, James Grunig, Emilio Galli Zugaro, Joao Duarte, Palgrave Macmillan, New York, 2014.
3. www.spiegel.de/international/world/how-thomas-van-linge-mapped-islamic-state-a-1048665.html
4. ‘Communications Academy 2016.’ For non-Allianz companies, www.allianz.com
5. Borner, Maria (2015) Corporate Listening in Corporate Communication. A theoretical foundation of organisational listening as a strategic mode of communication. University of Leipzig, Leipzig. (unpublished master thesis)
6. Constructive News, Ulrik Haagerup, InnoVatio Publishing, Hanoi, New York, Pretoria, Rapperswil, 2014, p. 4.
7. www.awpagesociety.com/news/arthur-w-page-society-unveils-new-model-for-corporate-communications/