Locators in italics refer to figures and those in bold to tables. The acronym NLP is used to refer to neuro‐linguistic programming.
age, demographic change 23–24, 30
airplane mode 71
Alvesson, M.: cultural change 37–38; experience 115–116, 124–125; meaning‐making 7; meaning reconstruction 54; psychological safety 88
Anderson, Dean and Linda: conscious leaders 4–5, 12, 24; ego 42–43, 44; mindset 94
anthropology 46
Argyris, Chris 51
Aristotle Research Project (Google) 25–26, 27–29, 86
attitudes: emotional states 55–56; free will 67–68; mindset 101–102; see also COACH state; CRASH state
audit: COACH state 132–133; meta‐programmes 107, 108–112
Bandler, Richard: meta‐model 6, 152; modelling behaviour 45; neuro‐linguistic programming movement 15–17, 157; psychological safety 126–127
behavioural flexibility 121
belief systems 48, 53, 65–66, 98–99
Black Box of social interaction 87
Bodenhamer, D. 103
body language 70, 92, 95, 127, 137, 140, 143
brain, neuro‐linguistic programming 13–15
business schools 21–22, 156–157
Castaneda, Carlos 33
change leadership 12, 39; birth of reflective practitioners 10–11; business schools 21–22; communication models 145; confessional 7–8; conscious leaders 4–6; context of this volume 11–12; definition 3–4; ethnocentric map making 36–39; language 14–15; ‘map is not the territory’ 9–10, 31–33, 64–65; meta‐reflection 6–7; mindset 97, 100–101, 103; modalities 35; origins 8–9; psychological safety building 86–87; rapport building 135; reframing 34–35, 122–123; reprogramming 35; social construction 36; sub‐modalities 35–36; territory 9–10; world views 33–34
chunking down, meta‐programmes 106, 112–113
chunking up, meta‐programmes 106, 112–113
client centred therapy 126–127, 156
COACH state: audit 132–133; building 130–133; energy management 129–130; Law of Requisite Variety 61–62; reframing 122, 123; stacking emotional states 131
coaching containers 129
cognitive flexibility 121
communication: models of 145–154; responses to 70
confessional change leadership 7–8
conscious leadership: confessional 7–8; definition 4–6; ego 43; meta‐reflection 6–7, 43, 44; mindsets 24; responsibility for actions 67; success factors 27–28; see also change leadership
content reframing 34
context reframing 34
controversy, neuro‐linguistic programming 17–18
CRASH state: Law of Requisite Variety 61–62; psychological safety 127; reframing 122; stacking emotional states 131
cross‐over mirroring 140
culture: butterfly effect 41; ethnocentric map making 36–39; non‐judgemental principle 59–60; paradigm of NLP 64; programming 15
curious type 106
DeLozier, Judith: calibration 138–140; conscious leaders 27; matching 140; neuro‐linguistic programming movement 16, 157; pacing experience 141; rapport 135–136
Derks (2005) 14
dialogue, and rapport 138, 144
diffusion model: change leaders 4; ethnocentric map making 37
Dilts, Robert: airplane mode 71; calibration 138–140; COACH state 130; Law of Requisite Variety 51–52; matching 140; meta‐programmes 107; neuro‐linguistic programming movement 16, 157; pacing experience 141; psychogeography 133; rapport 135–136; SOAR model 76–83
disengagement epidemic 86
DNA 137
downtime, Law of Requisite Variety 60–61
Dweck, Carol 95
dynamic, meta‐programmes 105
Edmondson, Amy 27
education, business schools 21–22, 156–157
emotional contagion 127
emotional flexibility 121
emotional states: internal rapport 143; Law of Requisite Variety 55–56; management 55–56, 88; somatic anchors 97–99; stacking 130–131
Erickson, Milton H. 16, 56–57, 157
ethnocentric map making 36–39, 59–60
experience: framing of 115–125; rapport building 141
experiential frames 122; see also framing
failure, understanding 65–66, 105
filters, communication 147–153
flexibility, perceptual positions 121
framing: experience 115–125; psychological safety 89–90
free will: attitudes 67–68; emotional states 55–56
Gallwey, Timothy 7
generative dialogue 138
genetic predispositions 137
Gestalt Therapy 15
Gilligan, Stephen 157
global reach, neuro‐linguistic programming 160
Google study of success factors 25–26, 27–29, 86
Grinder, John: meta‐model 6, 152; micro interactive strategies 19; modelling behaviour 45; neuro‐linguistic programming movement 15–17, 157; psychological safety 126–127
group context, butterfly effect 41–42
Haddock, G. 101
Hall, M. 103
hierarchy of needs 42
identity: change leaders 3–4; conscious leaders 4–6; ethnocentric map making 36–39; future self 57–58; Law of Requisite Variety 55
individual context, butterfly effect 41–42
integrity 40–41, 100, 117, 121
intentions, understanding 69
internal rapport 143
in‐time meta‐programmes 106
judgemental type 106
jungle gym tool 82
language: elicitation 142; ethnocentric map making 37–38; feedback 92–93; meta‐model 151–153; neuro‐linguistic programming 14–15, 20; psychogeography 133; somatic anchors 97–99
Law of Requisite Variety 51–52, 62; COACH versus CRASH 61–62; emotional states 55–56; future self 57–58; modelling excellence 56–57; non‐judgemental principle 59–60; rapport building 60; reconstruction 54; reframing 123–124; regression in meaning systems 58–59; resources to manage problems 59; social construction 52–54; social identities 55; uptime and downtime 60–61
lead sensory system 10, 54, 141, 149
leadership see change leadership; conscious leaders; modelling behaviour
leading, rapport building 142–143
linguistic, meaning of 14–15; see also neuro‐linguistic programming
Logical Levels Model 79–82, 80
Lorenz, Edward 40
Maio, R. G. 101
management: change challenges 25–26; conscious leadership matters 27–28; context 11–12; demographic change 23–24, 30; emotional states 55–56, 88; Google success factors 25–26, 27–29; new practices 23, 29–30; psychological safety 26–27, 29
‘map is not the territory’: change leadership 9–10, 31–33, 64–65; communication models 145–147
Maslow, A. H. 42
meanings: psychological safety 89–90; reconstruction 54; regression in meaning systems 58–59; shift in perceptual position 70; social construction 52–54; social identity 55
meetings, models of the world 33
memories, regression in meaning systems 58
meta‐programmes 9–10, 53, 102; audit checklist 107, 108–112; choice of 107–113; kinds of 104–107, 105–106; mindset 102–103, 104, 114
meta‐reflection: conscious leaders 6–7, 43, 44; mindset 94–95, 99
micro interactive strategies 19
Millennials 24
Mindfulness Movement 61
mindset: attitudes 101; beliefs 99; conscious leaders 24; defining 95–96; elicitation 141–142; meta‐programmes 103, 104, 113–114; meta‐reflection 94–95, 99; Modality Frame Directive 96–97; psychological safety 88; somatic anchors 97–99; values 100–101
mindset mix analysis 95–96, 96
mirror neurons 46
mirroring 140
modalities: change leadership 35–36; Law of Requisite Variety 53; mindset 96–97; regression in meaning systems 58–59
Modality Frame Directive 96–97
modelling behaviour: butterfly effect 40–41; Law of Requisite Variety 56–57; meaning of 45–50; resources to manage problems 68–69
Morgan, G. 145
National Training Laboratories (NTLs) 156
needs hierarchy 42
neuro, meaning of 13–14; see also neuro‐linguistic programming
neuro‐linguistic programming: applied sociology 19–21; business schools’ evolution 21–22; butterfly effect 41; case for change 75–84; context 8–9; controversy 17–18; definition 13–15; ego 43; as emancipatory project 159; future self 57–58; genesis of movement 157–159; global reach 160; history of 15–17; language 14–15, 20; Law of Requisite Variety 51–61; meta‐reflection 6–7; non‐judgemental principle 59–60; and organizational development movement 155–161; as paradigm 64–71; rapport building 16, 29, 60; resources to manage problems 59; social construction 31; success of 17–19; user‐friendliness 18
neurological levels model 76, 78, 80, 82
non‐judgemental principle 59–60
OD (organizational development) movement 126–127, 155–161
ontological flexibility 121
ontology 31
organizational development (OD) movement 126–127, 155–161
Organizational Learning 51, 66
organizational performance 12
pacing experience 141
paradigms, world of work 23–24
people management 8–10; see also rapport building
perceptions see meanings
perceptual positions: experience 121; leading 142–143; meta‐programmes 107–113, 112; rapport building 70; SOAR model 79, 82
performance indicators, rapport 136–137
Personal Mastery 51
personal relationships: modelling behaviour 45–50; rapport as indicator 136–137; significant others 46; see also rapport building
philosophy, experience 115
positive intentions 69
positivism 115
practitioners of NLP 18
predicates 10, 54, 57, 149, 150–151
programming, meaning of 15; see also neuro‐linguistic programming
‘providing fish and stretch’ 90–92
psychogeography 133
psychological safety: building 86–93; caretaking 126–128; management 26–27, 29
rapport building: author understanding 9, 10; definition 135–136; demographic change 24; Law of Requisite Variety 60; model of 135–144; neuro‐linguistic programming 16, 29; psychogeography 133; psychological safety 89, 89; resistance 70–71
reflexivity: birth of reflective practitioners 10–11; meta‐reflection 6–7
relationship management 8–10; see also rapport building
repetitive behaviour 101–102, 101
representation, selective 147–148
Requisite Variety see Law of Requisite Variety
resistance, rapport building 70–71
resources to manage problems 59, 68–69
respect for others 69
responsibility for actions 66–67
ripple see butterfly effect
risk, meta‐programmes 105
safety see psychological safety
selective representation 147–148
self: butterfly effect 40–41; ego 42–44; in future 57–58
sensory system 10, 14, 53, 145, 148–149; see also lead sensory system
significant others 46
Smircich, L. 145
social construction: change leadership 31–34, 36; experience 115, 119; future self 57–58; Law of Requisite Variety 52–54; neuro‐linguistic programming 18–19
social context, butterfly effect 41–42
social identity see identity
social skills, rapport as 137
stacking emotional states 130–131
state of being 6
static, meta‐programmes 105
strategies: experience 116, 117–118; Law of Requisite Variety 52; neuro‐linguistic programming 18–19; SOAR model 81
styles: feedback 92–93; leadership 37–39
success: Google study 25–26, 27–29, 86; neuro‐linguistic programming 17–19
Sveningsson, S.: cultural change 37–38; experience 115–116, 124–125; meaning‐making 7; meanings 54; psychological safety 88
systems theory: butterfly effect 40; Law of Requisite Variety 51
theory X 100
theory Y 100
therapy: neuro‐linguistic programming 15–16; organizational development (OD) movement 156; psychological safety 126–127
through‐time meta‐programmes 106
timeline, SOAR model 78, 82–83
trainers of NLP 18
transmission model: change leaders 4; ethnocentric map making 36–37, 38; experience 117–118
Trist, Robert 156
unconscious mind 143
uptime, Law of Requisite Variety 60–61
user‐friendliness 18
validators, meta‐programmes 105
value systems 53, 64, 100–101, 116, 147
visual anchors 98