Notes

Chapter 1

1. Lipkin, Y in the Workplace, p. 18.

2. Armstrong and Mitchell, The Essential, pp. 163–8.

3. Meister and Willyerd, “Mentoring,” p. 69.

4. Tulgan, Not Everyone, p. 39.

5. Schell and Solomon, Managing, p. 7.

6. Covey, The 7 Habits, pp. 236–60.

7. Tyler, “Global Ease.”

Chapter 2

1. Collins, Good to Great, p. 41.

2. Day, “Developing,” p. 16.

3. John Berry, PriceWaterhouseCoopers website, www.pwc.com.

4. Mulcahy, “How I Did It,” p. 124.

Chapter 3

1. Muhl, “The Employment-at-Will,” p. 1.

Chapter 4

1. Buckingham and Coffman, First, Break, p. 105.

Chapter 5

1. Adapted from Cornell University Cooperative Extension Diversity website, www.staff.cce.cornell.edu.

2. Adapted from Gupta, A Practical Guide.

Chapter 6

1. Mornell, Hiring Smart, p. 4.

2. Freiberg and Freiberg, Nuts p. 66.

3. Share, “150 Funniest.”

Chapter 7

1. Welsh, Jack, p. 383.

2. Thompson and Greif, No More, p. 121.

3. Grensing-Pophal, “How You Treat,” p. 74.

Chapter 8

1. Collins, Good to Great, p. 54.

2. Personal conversation with Lance Richards.

3. Personal conversation with Mary Walter Arthur.

4. Madia and Borgese, The Social, p. 207.

Chapter 9

1. Mornell, Hiring Smart, p. 228.

2. Haneberg, “High Impact.”

3. Sims, The 30-Minute, p. 21.

4. 42 U.S.C. paragraph 2003-2(e).

5. Ibid.

6. Ibid.

Chapter 10

1. These percentages are from Paul and Fox’s presentation at the 7th Annual Labor and Employment Law Advanced Practices Symposium, Las Vegas, Nevada, March 30–April 1, 2011.

2. Fatemi, “The True.”

Chapter 11

1. Mornell, Hiring Smart, p. 120.

Chapter 12

1. Finnegan, “The Race,” p. 22.

2. Lee, “For Onboarding.

Chapter 13

1. Girard, The Google, p. 63.

2. “Cost of Turnover.”

3. “Raise the Employee Engagement Ante,” SHRM 2011 Talent & Staffing Management Conference Exposition, San Diego, California, April 12, 2011.

4. Ibid.

5. Ibid.

6. Buckingham and Coffman, First, Break, p. 28.

7. Finnegan, Rethinking.

Chapter 14

1. Kruse, Employee, p. 5.

2. Morgan, “Driving.”

3. Hastings, “Full Engagement.”

4. “Creating a New.”

5. Georgia Sherrill, “Long View of Employee Engagement,” 2010 SHRM Conference, San Diego, California, June 29, 2010.

Chapter 15

1. Couch, “This Memo.”

2. Shipman and Kay, Womenomics, p. 36.

3. “Trends.”

4. Families, 2011 Guide, p. 49.

5. Shipman and Kay, Womenomics, p. 38.

6. Families, p. 71.

7. Cornelia Gamlem, “Impact of Economy on Older Workers,” Equal Employment Opportunity Commission meeting, November 17, 2010

8. Families, p. 74.

9. Schulte, “At Some.”

10. “Latest Telecommuting.”

11. Morgan, “Five Things.”

12. Fallon, “4 Issues.”

Chapter 16

1. Nelson, 1001 Ways, Preface.

2. Shepherd, “Getting Personal,” p. 24.

3. Lallande, “Recognize,” p. 54.

Chapter 17

1. Franklin D. Roosevelt, pp. 624–25.

Chapter 18

1. “Salary Budgets.”

2. Lawler, Strategic Pay, p. 154.

3. Greene, “Effectively Managing.”

4. Green and Clough, “GE.”

5. Miller, “Bonus.”

6. Henderson, Compensation, p. 58.

7. Allender, Elkins, and Larson, “Sales Compensation.”

8. Grossman, “Are You?”

Chapter 20

1. “Employee Retirement.”

2. Grossman, “Are You?”

Chapter 21

1. Cadbury, The Chocolate Wars, p. 164.

2. This report was an addendum to Met Life’s 8th Annual Employee Benefits Trends Study, conducted in 2010. It can be found on MetLife’s website at http://bit.ly/2mXAjmF.

3. Drew, “Benefits Choices,” p. 29.

4. Roberts, “Open Enrollment,” p. 52.

Chapter 22

1. This material is paraphrased from Gupta, A Practical Guide.

Chapter 23

1. LeadershipQuotes.com.

2. Plumb, “‘Corp-U’,” p. 18.

3. Ibid., p. 19.

4. Ibid.

5. Ibid.

6. This is paraphrased from Shea, The Mentoring.

7. Jefferson, Pollock, and Wick, Getting, p. 6.

Chapter 24

1. Argyris, “Teaching.”

Chapter 25

1. Zander and Zander, The Art, p. 26.

2. Mirza, “‘Creative’,” p. 34.

3. Buckingham and Goodall, “Reinventing,” p. 4.

4. Bianco-Mathis, “The Reinvented.”

5. Cunningham, “In Big Move.”

6. Buckingham and Goodall, “Reinventing,” pp. 9–10.

7. Ibid., pp. 7–8.

8. Walker, Human Resources, p. 274.

9. Pulakos, Performance, p. 7.

10. McGregor, “This Big.”

11. “Getting the Most.”

12. Green and Clough, “GE Considers.”

13. Cunningham and McGregor, “Why Big.”

14. Deblieux, “The Deblieux Report.”

15. Tyler, “The Tethered.”

Chapter 26

1. Gregerman, Surrounded, p. 82.

2. Ibid., p. 80.

3. Booher, Communicate, p. 42.

4. Ibid., p. 18.

5. Ibid., p. 41.

6. Ibid., p.25.

7. Buckingham and Goodall, “Reinventing,” p. 11.

8. Bianco-Mathis, “The Reinvented.”

Chapter 27

1. Zander and Zander, The Art, p. 79.

2. From The Autobiography of Mother Jones (1925). Mother Jones was an organizer for the United Mine Workers, 1900–1920.

3. “Reorganized Labor.”

Chapter 28

1. Albright, Read, p. 65.

2. Patterson, Grenny, McMillan, and Switzler, Crucial Conversations, p. 11.

3. Eisaguirre, The Power, p. 20.

4. Watkins, The Essentials, p. 65.

5. Thomas and Kilmann, “Thomas-Kilmann.”

6. Fisher and Ury, Getting to Yes, p. 15.

7. Watkins, The Essentials, p. 71.

8. Fisher and Ury, Getting to Yes, p. 157.

9. Ursiny, The Coward’s, p. 136.

10. Ibid., p. 137.

11. Fisher and Ury, Getting to Yes, p. 85.

12. Gamlem and Mitchell, The Essential, pp. 134–5.

13. Watkins, The Essentials, p. 116.

Chapter 29

1. Meyerson, “A Fire.”

2. “Performance and Reporting.”

3. “OSHA at 40.”

4. Bernstein, “Keeping.”

5. Cantor Fitzgerald website (www.cantor.com.).

Chapter 30

1. “Involuntary Termination.”

2. Jon Hyman, “A Humane,” August 2016, p.20.

3. Gamlem, Cornelia. “Impact of Economy on Older Workers,” Equal Employment Opportunity Commission meeting, Washington, D.C., November 17, 2010.

4. Chevron Alumni Community web-site (alumni.chevron.com).

Conclusion

1. Petroff, “Branson.”

2. Madell, “Neflix.”

3. Medici, “U.S. Sen.”

4. Portnoy, “Saving Capitalism.”

5. Ibid.

6. Adam, “In Landmark.”

Appendix

1. From Kador, 200 Best.