This chapter first analyzed the productivity of our personnel. Once we found an opportunity to improve, we explored what may have made one team more productive than the rest. We also proposed the idea that employees can use data that they collect about their own activities to analyze and improve their own personal productivity.

In the same way that we focus on one employee, it is also useful to create reports that focus on one customer, product, supplier, or sales person. Let's take a look at how we can use fact sheets to better execute our day-to-day tasks.