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3-D |
Three-Dimensional |
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AI |
Artificial Intelligence |
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APAC |
Asia Pacific |
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API |
Application Programming Interface |
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App |
Application |
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AR |
Augmented Reality |
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ARPA |
Advanced Research Projects Agency |
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ARPU |
Average Revenue Per User |
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ATM |
Automatic Teller Machine |
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B2B |
Business-to-Business |
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B2C |
Business-to-Consumer |
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BA |
Business Analyst |
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BCI |
Brain–Computer Interface |
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BFSI |
Banking, Financial Services, and Insurance |
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BI |
Business Intelligence |
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BITA |
Business–IT Alignment, or |
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BPM |
Business Process Management |
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BTS |
Base Transceiver Station |
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BVIT |
Business Value of IT |
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BYOD |
Bring Your Own Device |
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CAF |
Customer Acquisition Form |
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CDO |
Chief Digital Officer |
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CDR |
Call Data Record |
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CEM |
Customer Experience Management |
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CEO |
Chief Executive Officer |
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CIO |
Chief Information Officer |
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CLC |
Customer Lifecycle |
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CLM |
Customer Lifecycle Management |
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CM |
Configuration Manager |
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CMM |
Capability Maturity Model |
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CMO |
Chief Marketing Officer |
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COO |
Chief Operating Officer |
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COTS |
Commercial Off-the-Shelf |
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CPE |
Customer Premise Equipment |
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CPU |
Central Processing Unit |
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CR |
Change Request |
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CRBT |
Caller Ring Back Tone |
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CRM |
Customer Relationship Management |
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C-SAT |
Customer Satisfaction |
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CSP |
Cloud Service Provider |
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CTO |
Chief Technology Officer |
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DBA |
Database Administrator |
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DR |
Disaster Recovery |
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e2e |
End-to-end |
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EA |
Enterprise Architecture |
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EB |
Exa Bytes |
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EDP |
Electronic Data Processing |
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ENIAC |
Electronic Numerical Integrator and Computer |
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EOY |
End of Year |
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ERP |
Enterprise Resource Planning |
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eTOM |
enhanced Telecom Operations Map |
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FCE |
First-Call Effectiveness |
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FE, BE |
Front End, Back End |
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FMCG |
Fast Moving Consumer Goods |
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GPS |
Global Positioning System |
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GTM |
Go-To-Market |
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HCM |
Human Capital Management |
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HD |
High Definition |
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HR |
Human Resources |
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HTML |
Hyper-Text Markup Language |
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HTTP |
Hyper-Text Transfer Protocol |
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HVAC |
Heating, Ventilation, and Air Conditioning |
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IA |
Impact Analysis |
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IaaS |
Infrastructure-as-a-Service |
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IC |
Integrated Circuit |
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ICT |
Information and Communication Technology |
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IDI |
ICT Development Index |
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IoT |
Internet of Things |
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IP |
Internet Protocol |
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I-P |
Intellectual Property |
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IS |
Information Security |
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IT |
Information Technology |
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ITU |
International Telecommunication Union |
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IVR |
Interactive Voice Response |
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JIT |
Just-In-Time |
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KPI |
Key Performance Indicator |
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KRA |
Key Result Area |
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LAN |
Local Area Network |
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LED |
Light Emitting Diode |
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LOB |
Line of Business |
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M2M |
Machine-To-Machine |
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MDM |
Mobile Device Manager |
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MIS |
Management Information Systems |
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MNP |
Mobile Number Portability |
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MPLS |
Multi-Protocol Label Switching |
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MRI |
Magnetic Resonance Imaging |
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MS-DOS |
Microsoft Disk Operating System |
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MTBF |
Mean Time Between Failures |
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MTTR |
Mean Time To Repair |
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MVNO |
Mobile Virtual Network Operator |
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NEP |
Network Equipment Provider |
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ODC |
Offshore Delivery (or Development) Center |
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OEM |
Original Equipment Manufacturer |
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OS |
Operating System |
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Opex |
Operational Expense |
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OTP |
One-Time Password |
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OTT |
Over the Top |
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P&L |
Profit and Loss |
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PaaS |
Platform-as-a-Service |
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PAT |
Profit After Tax |
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PB |
Peta Bytes |
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PBT |
Profit Before Tax |
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PC |
Personal Computer |
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PI |
Preconceived Idea |
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PO |
Purchase Order |
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R&D |
Research and Development |
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R&R |
Rewards and Recognition |
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RFP |
Request For Proposal |
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RIM |
Remote Infrastructure Management |
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RM |
Release Manager |
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RoI |
Return on Investment |
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SA |
Solution Architect |
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SaaS |
Software-as-a-Service |
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SBU |
Strategic Business Unit |
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SC |
Solution Consultant |
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SCM |
Supply Chain Management |
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SETI |
Search for Extra-Terrestrial Intelligence |
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SIM |
Subscriber Identity Module |
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SFDC |
Salesforce.com |
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SLA |
Service Level Agreement |
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SM |
Social Media |
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SMAC |
Social, Mobility, Analytics, and Cloud |
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SMART |
Specific, Measurable, Achievable, |
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SME |
Small and Medium Enterprises |
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S-M-E |
Subject-Matter-Expert |
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SOA |
Service Oriented Architecture |
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SR |
Service Request |
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SRM |
Supplier Relationship Management |
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TA |
Tool Administrator |
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TAT |
Turn-Around Time |
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TB |
Terra Bytes |
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TBO |
Think, Build, Operate |
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TCP |
Transport Control Protocol |
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TCQ |
Time, Cost, Quality |
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TOGAF |
The Open Group Architecture Forum |
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TSP |
Telecom Service Provider |
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TTM |
Time-to-Market |
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UAT |
User Acceptance Testing |
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VAS |
Value-Added Services |
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VLSI |
Very Large-Scale Integration |
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VR |
Virtual Reality |
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WAN |
Wide Area Network |
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Y2K |
Year 2000 |
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Y-o-Y |
Year-on-Year |