- Cover
- More Praise for Facilitating with Ease!
- Title Page
- Copyright
- Introduction
- Chapter One: Understanding Facilitation
- What Is Facilitation?
- What Does a Facilitator Do?
- What Do Facilitators Believe?
- What Are Typical Facilitator Assignments?
- Differentiating Between Process and Content
- Facilitation Tools
- Core Practices Overview
- What Does Neutral Mean?
- Learn to Say “Okay”
- When to Say “We”
- How Assertive Can a Facilitator Be?
- The Language of Facilitation
- Conversation Structures
- Starting a Facilitation
- During a Facilitation
- Ending a Facilitation
- Effective Note Taking
- The Rules of Wording
- Managing the Flip Chart
- Facilitator Behaviors and Strategies
- Core Practices Observation Sheet
- Process Flow Observation Sheet
- Facilitation Skill Levels
- Facilitation Skills Self-Assessment
- Chapter Two: Effective Questioning
- Chapter Three: Facilitation Stages
- Chapter Four: Who Can Facilitate
- Chapter Five: Knowing Your Participants
- Conducting an Assessment
- Group Assessment Survey
- Comparing Groups to Teams
- Understanding Team Stages
- Forming—The Honeymoon Stage
- Storming—The Potential Death of the Team
- Norming—The Turning Point
- Performing—The Ultimate Team Growth Stage
- Adjourning—The Final Stage
- Facilitation Strategies Chart
- Team Effectiveness Survey
- Chapter Six: Creating Participation
- Chapter Seven: Effective Decision Making
- Know the Four Types of Conversations
- The Four Levels of Empowerment
- Clarifying the Four Empowerment Levels
- Shifting Decision-Making Paradigms
- The Decision-Making Options
- Decision Options Chart
- The Divergence/Convergence Model
- The Importance of Building Consensus
- Effective Decision-Making Behaviors
- Symptoms, Causes, and Cures of Poor Decisions
- Decision Effectiveness Survey
- Chapter Eight: Facilitating Conflict
- Comparing Arguments and Debates
- Steps in Managing Conflict
- The Five Conflict Options: Pros and Cons
- Conflict Management Norms
- Giving and Receiving Feedback
- Making Interventions
- Wording an Intervention
- Dealing with Resistance
- The Right Approach
- Common Conflict Dilemmas
- The Facilitative Conflict Management Process
- Interpersonal Conflict Worksheet
- Group Conflict Checklist
- Conflict Observation Sheet
- Conflict Effectiveness Survey
- Chapter Nine: Meeting Management
- Chapter Ten: Process Tools for Facilitators
- Visioning
- Sequential Questioning
- S.W.O.T.
- S.O.A.R.
- Facilitative Listening
- Appreciative Review
- Brainstorming
- Written Brainstorming
- Affinity Diagrams
- Gap Analysis
- Needs and Offers Dialogue
- Force-Field Analysis
- Root-Cause Analysis
- The Five Whys
- Gallery Walk
- Multi-Voting
- Decision Grids
- Exit Surveys
- Survey Feedback
- Systematic Problem Solving
- Systematic Problem Solving Worksheet 1
- Systematic Problem Solving Worksheet 2
- Systematic Problem Solving Worksheet 3
- Systematic Problem Solving Worksheet 4
- Systematic Problem Solving Worksheet 5
- Systematic Problem Solving Worksheet 6
- Systematic Problem Solving Worksheet 7
- Systematic Problem Solving Worksheet 8
- Troubleshooting
- Troubleshooting Worksheet
- Chapter Eleven: Structured Conversations
- Structured Conversation 1—Discovery
- Structured Conversation 2—Environmental Scanning
- Structured Conversation 3—Team Launch
- Structured Conversation 4—Vision and Mission
- Structured Conversation 5—Work Planning, Roles, and Responsibilities
- Structured Conversation 6—Risk Assessment
- Structured Conversation 7—Stakeholder Analysis
- Structured Conversation 8—Communication Planning
- Structured Conversation 9—Status Update Meeting
- Structured Conversation 10—Creative Thinking
- Structured Conversation 11—Midpoint Check
- Structured Conversation 12—Systematic Problem Solving
- Structured Conversation 13—Constructive Controversy
- Structured Conversation 14—Survey Feedback
- Structured Conversation 15—Interpersonal Issue Resolution
- Structured Conversation 16—Overcoming Resistance
- Structured Conversation 17—Project Retrospective
- Structured Conversation 18—Project Adjournment
- About the Author
- Acknowledgments
- Facilitation Certification
- Bibliography
- End User License Agreement
Facilitating with Ease!
Core Skills for Facilitators, Team Leaders and Members, Managers, Consultants and Trainers
Ingrid Bens
4TH Edition
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