Bibliography

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This book provides a starting point for learning about and using the information superhighway.

Broadwell, Martin M. The New Supervisor, 2nd Ed. (Menlo Park, California: Addison-Wesley, 1984.)

This book covers the basic techniques of supervision and management. It includes practical advice on delegation, communication, planning, directing, and training.

Cadwell, Charles M. Developing an Employee Orientation and Training Program (Boston: American Management Association, 1990.)

This audiocassette/workbook program takes you step-by-step through the process of developing effective employee orientation and training systems that meet organizational needs and improve employee relations.

Cadwell, Charles M. The Human Touch Performance Appraisal (West Des Moines, Iowa: American Media Incorporated, 1994.)

This book focuses on the process of conducting performance appraisals, not the paperwork or “form.” The process described helps managers build on their employees’ strengths so they can reach their true potential.

Chapman, Elwood N. Supervising Part-Time Employees: A Guide to Better Productivity (Menlo Park, California: Crisp Publications, 1994.

The author discusses the use of a part-time workforce and the management considerations that are necessary to make it work.

Covey, Stephen R. The 7 Habits of Highly Effective People (New York: Simon & Schuster, 1989.)

This best-selling book presents a holistic, integrated, and principle-centered approach for solving personal and professional problems. The seven habits provide a guide for taking charge of one’s work and personal life.

Davis, Jeffrey H. Coaching for Top Performance (Watertown, Massachusetts: The American Management Association, 1995.)

This self-study program helps the reader discover how skillful coaching can turn ordinary employees into top performers. The focus is on working with your people and how to effectively support their efforts.

Drucker, Peter F. Management (New York: Harper & Row, 1973.)

Considered to be a landmark study of management as an organized body of knowledge. It not only deals with the techniques of effective management, but also looks at management from the outside and studies its tasks and requirements.

duPont, Kay, CSP. Handling Diversity in the Workplace: Communication Is the Key (West Des Moines, Iowa: American Media Incorporated, 1997.)

This book is intended to help readers understand how their words and actions in today’s diverse workplace affect their organization’s bottom line, and why everyone needs to maintain and exhibit a positive outlook on diversity.

Fisher, Kimball and Maureen Duncan Fisher. The Distance Manager (New York: McGraw-Hill, 2001.)

The authors draw on the experience of a cross-section of managers who have been placed in the challenging world of distance managment and have done the job well. They provide numerous tips for managing from a distance.

Hall, Robert W. Attaining Manufacturing Excellence (New York: Dow-Jones-Irwin, 1987.)

This book provides a one-stop source for understanding such important management concepts as Just-In-Time, Total Quality Management, and Continuous Improvement.

Hoefling, Trina. Working Virtually (Sterling, Virginia: Stylus Publishing, 2003.)

The author provides guidance through work charts, composite examples, definitions, and actual cases for those who manage and work with dispersed workforces.

Jones, John E., Ph.D. and William L. Bearley, Ed.D. 360° Feedback: Strategies, Tactics, and Techniques for Developing Leaders (Amherst, Mass.: HRD Press, 1996.)

This practical handbook spells out how the emerging technology of multi-source assessment and feedback can benefit all types of organizations.

Katzenbach, Jon R. and Douglas K. Smith. The Wisdom of Teams: Creating High-Performance Organizations (New York: Harper Business, 1994.)

This book offers valuable advice on the fine art of building teams for high performance results. It contains numerous examples, recommendations, and useful ideas for making teams work.

Lane, Byron and Richard Rierdan. Managing People, 4th Ed. (Central Point, Oregon: The Oasis Press/PSI Research, 2001.)

The authors discuss several essential business skills including strategic thinking, motivating, adapting to change, setting goals, coping with stress, and empowering a team.

Maddux, Robert B. Team Building: An Exercise in Leadership, Rev. Ed. (Los Altos, California: Crisp Publications, Inc., 1992.)

The author provides the principles and methods needed to develop successful problem-solving teams. He also teaches the concepts that help transform a group into a team and provides guidance on how to make work positive and productive.

Mager, Robert F. What Every Manager Should Know About Training (Belmont, California: Lake Publishing Co., 1992.)

A jargon-free book that helps managers use training and other performance tools to get top performance from employees. The author reveals common myths about training and shows how to tell whether a training program is good, bad, or even necessary.

Maslow, Abraham H. Motivation and Personality, 2nd Ed. (New York: Harper and Row, 1970.)

The author explains how one’s personality and one’s motivation are two interrelated factors that, when combined, help determine a person’s success in life.

Micale, Frances A. Not Another Meeting! A Practical Guide for Facilitating Effective Meetings (Central Point, Oregon: The Oasis Press/PSI Research, 2002.)

The author stresses the importance of creating an agenda, proper opening and closing of meetings, establishing ground rules, involving all participants, handling group conflict, and working with difficult individuals.

Payne, Vivette with Wendi Gedzun. First-Level Leadership: Supervising in the New Organization (Watertown, Massachusetts: American Management Association, 1998.)

Designed for the first-level supervisor confronting the task of providing leadership in a dynamic business environment. Teaches the concepts and skills needed to manage the “new” workforce, influence others, and create and foster organizational stewardship.

Peters, Thomas J. Thriving on Chaos (New York: Alfred A. Knopf, 1986.)

The author challenges what we think we know about managing and often challenges our basic American management traditions. He provides advice on how to manage business in a turbulent and rapidly changing business climate.

Rye, David. Attracting & Rewarding Outstanding Employees (Santa Monica, California: Entrepreneur Press, 2002.)

The author talks about how to spot outstanding employees and future stars, how to get the most from your outstanding employees, and how to sell a candidate on your company.

Shea, Gordon F. Managing Older Workers: Overcoming Myths and Stereotypes (Menlo Park, Calif.: Crisp Publications, 1994.)

The author discusses how effective management policies and practices can encourage older employees to remain in the workforce longer and become even more productive in their jobs.

Sherman, James R., Ph.D. Plan Your Work: Work Your Plan (Los Altos, California: Crisp Publications, 1991.)

This book provides some simple and easily followed techniques that will help the reader become more productive by developing a plan and then working that plan.

Simons, George F. Working Together: How to Become More Effective in a Multicultural Organization (Menlo Park, California: Crisp Publications, 1989.)

The author provides three broad steps to follow: manage your mind, manage your words, and manage your unspoken language as the keys to understanding and respecting people of other cultures and being understood and respected by them.

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This comprehensive introduction to adult development and aging offers a balanced treatment of the early, middle, and late adult development stages.

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The author covers the skills needed to think like a leader, gain respect and support, ensure tasks are accomplished on time, and encourage team building.

Watkins, Michael. The First 90 Days (Boston, Massachusetts: Harvard Business School Press, 2003.)

The author provides his roadmap for taking charge quickly and effectively during critical transition periods, whether a person is a first-time manager or a new CEO.

Weiss, Donald. How to Be a Successful Manager (New York: AMACOM, 1986.)

This short guide provides suggestions for creating a productive work environment, handling grievances and difficult employees, troubleshooting problems, and making decisions more quickly.