PART II

BUILDING LEADERSHIP CAPABILITIES

Having discussed the what of digital capabilities, we now turn to the how of driving transformation. Not all companies are able to get started on the digital journey. However, for the vast majority of firms, the problem is not getting people started—it’s getting everyone moving in the same direction. Both challenges are the domain of leadership. Leadership capabilities are essential to achieving true digital transformation; they turn digital investment into digital advantage.

In part II, we describe the four key elements of leadership capability. Digital transformation starts when you create a transformative vision of how your firm will be different in the digital world, and then engage your employees to make the vision a reality. Establishing the right digital governance model is critical, since it acts as the rudder to steer your digital initiatives in the right direction. Finally, technology leadership capabilities—strong relationships between IT and businesspeople and the right digital skills—will help you build and continuously reap benefits from a well-designed digital platform.