Index
A&F Wood, xiii
ABILITYJobs.com, 100
About.com, Resources for People with Disabilities, 100
absenteeism, xvii
of differences, 37-38
by job applicant, 137-138
accessibility
of printed materials, 96-97
of work site, 200-202
accommodations, xiii
guidelines on reasonable under ADA, 200-211
achievement, removing barriers, 228-229
action, to address vulnerability, 135-136
adaptive technology, 51-52, 191-200, 224-225, 229
booths at job fairs, 97
for cognitive/neurological impairments, 192-194
for deaf/hard-of-hearing impairments, 194-195
funding options, 213-216
job preparation with, 115-116
for motor impairments, 195-198
responsibility for payment, 211-216
for visual impairment, 198-200
advancement opportunities, 156
reports, 218
age-related macular degeneration, 5-6
Albertson’s, Inc. v. Kirkingburg, 71, 75
Allstate study, 3
Altschul, Peter, 109
Americans with Disabilities Act (ADA), xiii, 14, 65, 117
Amendments of 2008, 76-79
confidentiality guidelines, 217-220
current interpretations, 67-80
enforcement, 73
and job interviews, 136
reasonable accommodations guidelines under, 200-211
Supreme Court decisions, 68-72
archetypes, 43-44
assertiveness, 138
Associated Blind, Inc., The, 240, 241
assumptions
about travel, 190
in job interviews, 115
attitudes, changing, 39
audio recordings, 96
identifying in job candidates, 154-155
awareness training, 31, 34, 109, 222
baby boomers
disabled, 3
and retirement, 4
Baldoni, John, 180
Ways to Walk the Leadership Talk, 182
barriers, removing intentional and unintentional, 185-191
Bazelon Center for Mental Health Law, 74-75
behavior, self-esteem impact on, 163-169
Bender Consulting Services, 101
Besenyody, Terry, 155
best practices, 111
for recruiting, 108-109
Big Brothers/Big Sisters of America, 177
see also visually impaired people
blindstorming forum of eSight, 152-153
Board of Trustees of the University of Alabama v. Garrett, 73
Book, Howard E., The EQ Edge, 141
bottom line, xv
Bragdon v. Abbott, 71
bragging, 166
Braille, 96-97
Branden, Nathaniel, The Six Pillars of Self-Esteem, 163, 166
Brennan, Jacquie, 77
bridge builders, in corporate culture, 45-51, 60
Bruyère, Susanne M., 39
Bryan, Curtis, 224
bulletin boards, 107
bullying, 165
Business Leadership Network (BLN), 91
business startups, xii
Cantos, Olegario “Ollie” D., VII, 151-152
capitalism, outgrowth of success, xv
career goals, affirming, 191
career growth, 226-227
Career Opportunities for Students with Disabilities, 106
CareerBuilder.com, 102
Carnegie, Dale, 150-151
How to Stop Worrying and Start Living, 151
Carolina Fine Snacks, xvii
cataracts, 6
CDs, for print material accessibility, 96
Cheng, Peg, 86
Chevron v. Echazabal, 72
Cleveland v. Policy Management Systems Corp., 71-72
coach, 210
cognitive/neurological impairments, adaptive technology for, 192-194
collaboration, 38
college campuses, recruiting on, 104-109, 119
commitment, 173
communication, 183
in vulnerable situations, 135
community social services, 91
competitiveness, 25
conditional offer of employment, and medical information requests, 218-219
conduct rules enforcement, 206
confidentiality
guidelines under ADA, 217-220, 229-230
of medical information, 220
consumer/advocacy groups, 91
conversations, with person with disability, 95-96
corporate culture
developing, 49-51
for inclusiveness, 46-49
correctable condition, 75
vs. disability, 74
cost of accommodations, 66, 211
sharing, 213-214
courage, 142
creativity, 52
cross training, 184
customer service, 56
CyberVPM online discussion network, 88
daily practices, 35-36
deaf/hard-of-hearing impairments, adaptive technology for, 194-195
development opportunities, 156
diabetes, 6
differences, acceptance of, 37-38
disabilities
ADAAA rules for defining, 79
advantages for learning to live with, 26-32
application of term, 68-69
from birth or acquired, 23-25
defining, 73
defining in Rehabilitation Act of 1973, 77
definition testing in court, 74
inclusion in diversity initiative, 8-11
irrelevance of, 42-43
learning about, 58
relationship to skills, 116
society’s misguided approach to, 171-177
disability awareness trainer, choosing, 11-13
disability discrimination lawsuit, preventing, 221-223, 230
disabled veterans, 90
Disaboomjobs.com, 100
discernment, 138
discrimination, as legal concept, 223
diversity, 1
values in work environment, 36-47
Diversity/Careers, 100
diversity employment sites, 100
disability inclusion in, 8-11
putting into practice, 33-36, 59
Diversity Staffing Group, 102
DiversityLink, 100
doctor, hired by company, 219
documentation
for protection against discrimination lawsuit, 223
of volunteer work, 88
dress codes, 207
dysgraphia, 192
dyslexia, 192
Easter Seals, 101
“easy mark” situations, question on handling, 133
EEOC v. Waffle House, Inc., 72
elasticity, 60
in workforce, 51-55
emergency evacuation, 201
emotional intelligence, 161
defining, 141
identifying, 137-142
employees, evaluation schedule, 222
employees with disabilities
adaptive technology funded by, 213
employers
adaptive technology costs covered by, 215-216
self-determination importance for, 17-18
term definition, 69-70
unresolved internal issues, 116-117
employment issues, court cases on, 71-72
employment rate, for people with disabilities, xii
empowerment, 185
entitlement, 25
entrepreneurial perspective, 121-123, 160
EQ Edge, The (Stein and Book), 141
Equal Employment Opportunity Commission (EEOC), 65, 72, 89
equipment requirements, 66, 207-211
eSight Careers Network, 19-22, 98, 100, 160, 212, 239-242
articles, 243-246
“Blindstorming” forum, 152-153
“Swimming in the Mainstream” forum, 153-154
etiquette, 109
experiential learning, 59
fair treatment, 174
faking it, as small business operators, 124, 126-127
Family and Medical Leave Act (FMLA), 205
Federal Interagency Forum on Aging-Related Statistics, 3
firing, 66
flowchart, 43
foreshadowing, 131
Frost/Nixon (film), 30
Fuller, Robert W., Somebodies and Nobodies: Overcoming the Abuse of Rank, 128
functions, 43-44
Future of Success, The (Reich), xv
gender bias, 14
glaucoma, 6
Goodwill Industries, 101
Google Research, 9-10
Hammer, Randy, 224-226
handicapped, 64
happenstance, 25
Harris Interactive, 102
Harris, Seth, xiii
health insurance premiums, 66
hearing impairment
adaptive technology for, 194-195
and job interviews, 113
help, response to offer, 161
Hire DisAbility Solutions career site, 100
HireDiversity, 101
HirePotential, 101
HIV, 71
How to Stop Worrying and Start Living (Carnegie), 151
Hoyer, Steny, 69
Hudson Institute, 2
humility, 150
hygiene requirements, 207
Idealist, 87
ignorance, response to, 54
defining, 19-22
determining success of efforts, 55-58, 61
in screening process, 110-113, 119
inclusion/acceptance, benchmarks of, 55
inclusive recruiting, benefits, 1-8
inferiority, feelings of, 139
inspiration as label, 176
integration, of disabled and nondisabled, 129
interdependence, 29, 33, 41-45, 60
International Society of Automation, 181
Internet, 99
job-posting sites, 100
for mentor support, 181
internships, 86
interview, preparing for, 112-113
jealousy, 47
Job Accommodation Network (JAN), 64, 67, 110, 192
“Job Descriptions” publication, 202
job application process, streamlining, 111-112
job banks, 98-99
job candidates
authenticity attributes in, 154-155
as engaged members of society, 127-131
evaluating from entrepreneurial perspective, 121-123
evaluating volunteer experience, 80-84
focus on abilities, 226
locating, 118
locating on local level, 89-92
questions about helping, 143-145
recruiting on college campuses, 104-109
response to help, 142-145
as small business operators, 123-127
as team members, 145-149
willingness to take risks, 155-160
job coach, 210
job descriptions, 222
ensuring accessibility, 93-95
follow-up, 97-98
job functions, 175-176
job interviews, 112-113, 119, 137-140, 230
appropriate questions, 65, 117
assumptions in, 115
barriers encountered, 114-117
questions about working in team environment, 148
questions for self-employed, 126-127
topic suggestions, 61, 119-120
job placement/vocational services, 90
job postings
extending reach of, 89
websites for, 100
job preparation, cart-before-the-horse, 115-116
job restructuring, 202-204
JobAccess, 102
Just One Break, 101
Kelly Services, 101
Kendall, Steve, 89
Kennedy, John F., 191
Kenney, Jae, 221
Kosak, Phil, xvii
lack of qualification, xiii
large-print materials, 96, 111
laws on employment for those with disabilities, 14
layoffs, 66
leadership, to help employee growth, 182-185
learning, about disabilities, 58
leave time, 205
“light duty,” 203
Lighthouse International, 100-101, 199-200, 239
LinkedIn, 103
local transportation, 190
macular degeneration, age-related, 5-6
mainstream workforce, 140
maturity, role in approach to disability, 22-25
Mayse, Barney, 227
medical information
limits to access, 220
requests for, 218-219
mentors, 228
assigning to new employees, 177-182
benefits, 179
choosing, 180
ensuring success, 180-182
Microsoft Corporation, 104-105, 109
mission statement, 34-35
mistakes, ownership of, 174-175
mobility impairment, job candidates with, 113
monocular, 155
motor impairments, adaptive technology for, 195-198
Muhlenberg College, 192
Muller v. Automobile Club of Southern California, 74
Murphy v. United Parcel Service, 72
Mustafa v. Clark County School District, 74-75
National Business & Disability Council, 102
National Council on Disability, xiii
National Health Interview Survey, 221
National Institute on Disability and Rehabilitation Research, xi, 124
National Survey of Consumer Attitudes toward Companies that Hire People with Disabilities, 36
new employee
mentor assignment to, 177-182
paternalism and, 170-171
New York Layers for the Public Interest, Inc., 64
Nixon, Richard, 30
no-fault attendance policy, 206
North Country, 131
O Brother, Where Art Thou?, 124
older adults
continuing in workforce, 4-5
reaction to visual impairment, 7
Olney, Marjorie, 221
100 percent restriction-free policy, 206
180 Ways to Walk the Leadership Talk (Baldoni), 182
online relationships, 103
open discussion about disability, 37
opportunity, 14
ownership of mistakes, 174-175
parking, 201-202
part-time work, 204
Paterson, David, 191
patience, 184
people with disabilities
benefits of employing, 9
conversations with, 95-96
coworkers’ reaction to, 52-53
job hunting by, 92
manipulation by, 216-217
as market segment, 36
questions about hiring, 63-67
removing barriers, 185-191
treating as children, 14, 138, 171-172, 174
performance, self-esteem impact on, 163-169
performance standards, 40
personal assistance services, 209
personal journey, 32
personal need items, allowing in workplace, 208
personal responsibility, 131-136, 161
photography, 29-30
population trends, 2-4
impact, 6-8
praise, 176
preparations, to avoid vulnerability, 134
President’s Committee on Employment of Disabled Persons, 9
pride, perspective for, 138-139
printed materials, accessibility, 96-97
privacy, respect for, 57-58
private funding sources, 215
productivity, 36
promotions, 175
inclusion in, 57
public funding sources, 215
public perception, 110
qualification, lack of, xiii
“qualified individual with a disability,” 69
qualified workers, locating, 2
Raman, T. V., 9-10
Rawls, Jim, 104
reality, 157-158
reasonable accommodations, 70, 75-76, 223, 229
guidelines under ADA, 200-211
limits, 216
and medical information requests, 219
recruiters, 98-99
recruiting
benefits of inclusive, 1-8
best practices, 108-109
on college campuses, 104-109, 119
questions about hiring employees with disabilities, 63-67
Recruiting Network, 100
Rehabilitation Act of 1973, 77
Rehabilitation Counseling Bulletin, 221
Reich, Robert B., The Future of Success, xv
relationships
building, 129
online, 103
relevance, of volunteer work, 86
resiliency, 167-169
resources, 231-238
team members as, 42
for privacy, 57-58
response to help, 161
responses, 130
responsibility, 175
resume, 98
sites for posting, 102
retirement
and baby boomers, 4
working after, 3-4
risks, job candidates’ willingness to take, 155-160, 162
roles, 43-44
Roosevelt, Franklin D., 191
scanning software, 213
School Board of Nassau County v. Arline, 77
screen reader, covering cost, 213
screening process, inclusion, 110-113, 119
Searchable Online Accommodation Resource (SOAR) system, 192
Seekins, Tom, 124
segregation, of persons with disability, 24
self, 157
self-absorption, 161
self-advocacy, 128
self-determination, 31
importance for employers, 17-18
right to, 13-19
supporting for persons with disabilities, 18-19
self-employed people with disabilities, xi-xii, 123-127
self-esteem, 227
importance, 164
profile, 164-165
in workplace, 165-167
self-identification, 65
self-perception, 48
self-sabotage, 165
self-worth, 142
seniority rights, 72
seniors
see older adults
sharing workload of team, 149
Six Pillars of Self-Esteem, The (Branden), 163
skills
relationship to disabilities, 116
Small Business Administration, 215
small business operators, 123-127
social events, inclusion in, 56
social media sites, 102-103
social responsibility, xv
Social Security Administration, 125
Social Security Disability Insurance, 214
Social Security retirement benefits, age for eligibility, 4
Somebodies and Nobodies: Overcoming the Abuse of Rank (Fuller), 128
specialization, 43
speech output application, 224
staffing services, 101
state job banks, 98-99
state vocational rehabilitation agencies, 90
Stein, Steven, The EQ Edge, 141
success, 158-159
supervisors, communicating policy change, 35
Sutton v. United Airlines, 72, 75, 77
“Swimming in the Mainstream” forum, 153-154
Taliaferro, Jo, 23
tax incentives, for accommodations payments, 214-215
team-building skills, 45
team members
job candidates as, 145-149
sharing workload, 149
terminology, 64
Ticket to Work and Work Incentives Improvement Act, 209
tokenism, 19-20
tools for work, 188
Toyota Motor Manufacturing, Kentucky, Inc. v. Williams, 72, 78
training, 188-189
in disability awareness, 12
travel, 190
personal attendant care, 209
trends, 30-31
turnover rate, 186
unasked questions, 137
unemployment rate, for visually impaired people, 170
U.S. Airways, Inc. v. Barnett, 72
U.S. Bureau, American Community Survey, xii
U.S. Business Leadership Network, xiii
U.S. Census Bureau, 3
U.S. Congress, and ADA enforcement, 73
U.S. Constitution, ADA and, 73
U.S. Department of Labor, Office of Disability Employment Policy, 8
U.S., lower court decisions, 72-76
U.S. Supreme Court, decisions on ADA, 68-72
University of Montana-affiliated Rural Institute on Disabilities, xi
value assertiveness, 132
values statement, 34-35
visually impaired people, 5-6
adaptive technology for, 198-200
and humility, 150
job interview for, 112-113
unemployment rate, 170
vocational rehabilitation programs, 215
vocational training, 123
voluntary sharing of information, 65
volunteer experience, 117-118
characteristics of “real,” 86-88
for evaluating job candidate, 80-84
examples, 82-85
valuation, 85-88
VolunteerMatch, 87
vulnerability, 153
as strength, 51-52
in work environment, 132-136
Walgreens, xiii
weakest link, 146-148
websites, application form on, 112
Windmills Attitudinal Training Program, Pick-a-Disability exercise, 12-13
Woolford, Curt, 150
work environment
avoiding paternalism, 170-177
creating welcoming, 39-41
diversity values in, 36-47, 60
modifying policies, 206
survival rules, 53-55
vulnerability in, 132-136
work experience, evaluating, 81
work from home, 207
work scheduled, modified, 204
workforce
elasticity in, 51-55
mainstream, 140
Workforce 2000 Study, 2
Workforce Recruitment Program, 102
working-age people, percentage with disability, 1-2
WORKink, 102
Wright v. Universal Maritime Service Corp., 71