Index
A
ACC. See Anterior cingulate cortex
Accountability drop, 192–193
Acquisition. See Merger and acquisition
Action creator, 71, 182, 184, 185
Active-Reflective Meta Program Table, 112
Agility. See Emotional agility; Tribal agility
Amazement state, 40
American Psychological Association, 149
Anchoring outcomes
with behavior change and neuroscience, 80
designing and, 85–90
Resilience Cycle, 77
Anterior cingulate cortex (ACC), 24
Appreciation, 150, 151. See also Cultural GAME Plan
etymology of, 127
resistance to consent to, 39–42
Artificial intelligence, 138
Attitude, negative, 193
Auditory data, 11–15
Authenticity, of story, 73
Awareness, emotional, 36–37
B
Bailey, Rodger, 105
Bandler, Richard, 53
Bandwagon effect, 139
Bateson, Gregory, 5
Behavior. See also Belief; Borderline behavior; Leadership, with bullying behavior
with boundaries, healthy, 185–186
change using neuroscience, 80
negative attitudes and, 193
options with better choices, 81–85
Organismic Rights Decoder, 49–51
SBM Behavior Decoder, 96–97
Belief
as generalization, 12
identity and, 12, 47, 80, 84, 106, 128
Belong, etymology, 105
Belonging, 186. See also SBM
as human craving, 18–23
with safety and mattering, 95–103, 116–117
Best Places to Work awards, 151
Bias
cognitive, 138–141
with Diversity, Equity and Inclusion Structures, 138
inclusion and, 136–137
navigation, 134–141
Three-Minute Journal, 138
Board dysfunction. See Family business, board dysfunction and
Borderline behavior
bullying and, 141–149, 181–182
criteria, 141–142
decoder, 145–146
OWOW and, 146–147
types of, 142–143
Borderline personality disorder (BPD), 141–143
Boundaries, behavior and healthy, 185–186
BPD. See Borderline personality disorder
Bradberry, Terry, 36
Brain. See also Bias
ACC, 24
cytokines and, 24–25
dump, 60–61
mammalian or paleo-mammalian, 7–8
as meaning-making machine, 12, 90
memory and, 14, 82, 85, 136, 139
neocortex or neo-mammalian, 8
neurotransmitter and, 149–150
reptilian or protoreptilian, 7, 26
with sensory information process, 11
“triune” system, 7
Breathing, with meditation, 59–60
Bullying. See also Leadership, with bullying behavior
borderline behavior and, 141–149, 181–182
enabling system with, 182–185
Business, reframing in, 68. See also Family business, board dysfunction and
C
Cameron-Bandler, Leslie, 105, 106
Cell
density in amygdala, 136
log level, 36
desire for, 198
Dyer on, 5
logical levels of, 5–7
with meaning and story, 67–71
neuroscience and behavior, 80
occurrences of, xv–xvi
playbook for, xix–xx
resistance to, xvi, xix
Charvet, Shelle Rose, 106
Cognitive bias, 138–139
Cognitive Bias Navigation, 139–141
Communication
misunderstandings, 104
stopped, 193
team, 117–122
Communication and Meeting Types, 91, 202
Competitive crush, 189, 194, 196
Confidence, lack of, 198
Consciousness. See Maneuvers of consciousness
Consent
from resistance to, 39–42
Context
of story, 73–74
Cortex
ACC, 24
with grooves of meaning, 26
neocortex, 8
Cortisol, 24
Craving. See Human craving
Creation. See also Action creator; Insight creator; Outcome creator
of DS, 90
human experience as self-, 10–13
of meaning made new, 47–48
Critter State, xiii, 4, 16, 22, 136
cytokines and, 24–25
defined, 8
examples of, 46
influencing phrases for, 98–99
Cultural GAME Plan, 133, 149–154
CURVE model, 74
Cytokines, brain and, 24–25
D
Decoder
Borderline Behavior, 145–146
Organismic Rights, 49–51
SBM Behavior, 96–97
Defining Personal Values kit, 202
Desired State (DS)
through belonging, 21–23
creating, 90
human craving and, 18
VAK anchoring and, 85
Diagnostic and Statistical Manual of Mental Disorders (DSM), 141
Direction, Toward-Away, 106, 107–108
Distorted Thinking Decoder, 66, 70–71
Diversity, Equity and Inclusion Structures, 138, 207
DS. See Desired State
DSM. See Diagnostic and Statistical Manual of Mental Disorders
E
Effective Meeting Process, 91, 186, 187
Efficacy, of story, 74
Einstein, Albert, 159, 165–166, 167
Emotion
energy of, 36–39
Maneuvers of Consciousness and, 32
navigating, xvi
power over experiences and, 16
shifting, xiv–xv, xvii, 32–33
Emotional agility
defined, xix
power equals tools plus, xx–xxi, 26–27
with Resilience Cycle, xix, xx
role of, xvi–xix, xviii
Emotional Intelligence (Goleman), xvii
Emotional Intelligence 2.0 (Bradberry), 36
Empowerment Triangle, 71
Enabling system, with bullying behavior
ending, 182–185
tension chart, 183–184
Energetic weight
as art of showing up, 159–164
defined, 173–174
quiz, 161–162
Energy
of emotion, 36–39
Relationship Bubble and, 163–164
Engagement, 149, 150, 152, 195. See also Enroll and engage others
Enroll and engage others. See also Meta Programs
Resilience Cycle, 93
with safety, belonging and mattering, 95–103
Equity. See Diversity, Equity and Inclusion Structures
Exodus, of staff, 189–190, 201
Experience, 10–13, 16. See also Human experience
External soundtrack, 12
F
Family business, board dysfunction and, 203–207
Feeling, xvii–xviii. See also Emotion
Four Conservations, 169
Frozen (film), 71
G
Gates, Bill, 164
Generalization, belief as, 12
General-Specific Meta Program Table, 111
Goleman, Daniel, xvii
Greenfield, Susan, 24
Grinder, John, 53
Grooves of meaning, 26, 48, 59
Growth, 150, 151, 201. See also Cultural GAME Plan
H
Hebb, Donald O., 26
Hellinger, Bert, 159
Hermit, BPD and, 142
Hindsight bias, 139
Hiring, Meta Program, 122–124
Hormone, 149
Horton, Scott, 134
Human craving, 17
Critter State and, 24–25
with giving to and asking others, 97–98
with power, tools and emotional agility, 26–27
safety, belonging and mattering as, 18–23
Human experience
with emotional awareness, 36–37
logical levels of change and, 5–7
reasons for, 14–15
as self-creation, 10–13
sensory information and, 11
structure of, 80
world map of, 104
I
Identity, beliefs and, 12, 47, 80, 84, 106, 128
Include, etymology, 105
Influencing phrases, 98–99, 118, 120–121
Injustice, sense of, 198
Intended positive outcome (IPO), 52–53, 56–57, 61, 62
Internal soundtrack, 11
Internal trigger, 82
Internal-External Meta Program Table, 113–114
IPO. See Intended positive outcome
J
Jacobstein, Neil, 138
Jobs, Steve, 133–134
K
Kinesthetic
data, 11–15
feeling, xvii–xviii
King, BPD and, 142–143
L
Language
influencing phrases, 98–99, 118, 120–121
message, 120–122
miscommunication and, 104
Latin America, xiii
Lawson, Christine Ann, 142
Leadership. See Neuroscience of Leadership
Leadership, with bullying behavior
with boundaries set, 185–186
with enabling system dismantled, 182–185
examples of, 179–180
findings, 180–182
tension chart, 183–184
with tension to empowerment shift, 185
Leadership Assessment, 199
Leadership Development Program, 133, 194, 196, 199
Leadership Lunch, 151, 175, 192, 194, 196
Lewin, Myra, 164
Like-me bias, 134–136
Limbic system, 7–8. See also Brain
Logical levels, of change, 5–7
Loss-aversion (sunk-cost) bias, 139
M
MacLean, Paul D., 7
Mammalian brain, 7–8
Maneuvers of Consciousness, 32, 39–42
Map, of human experience, 104
Mattering, 186. See also SBM
as human craving, 18–23
with safety and belonging, 95–103, 116–117
Meaning, grooves of, 26, 48, 59
Meaning, made new
creating, 47–48
Neuro Storytelling and, 71–75
problem, 66
reframing and, 67–71
Resilience Cycle, 65
Meaning-making machine, brain as, 12, 90
Measurement, 150, 151–152. See also Cultural GAME Plan
Meditation. See Mindfulness meditation
Memory, 14, 82, 85, 136, 139. See also Brain
Merger and acquisition, 197–201
Meta Programs, 95
communication and, 103–104
defined, 105
hiring right fit for role, 122–124
primary, 106–117
sales, closing more faster, 125–127
team communication, effective, 117–122
Metacognition, 81
Mind, 106. See also Brain
as better servant than master, 58–59
Mindfulness meditation, 58–61
Mirror neurons, 72
Mission, 199
Misunderstandings, communication, 104
Motivation, Sameness-Difference, 107, 114–115
Movement, story, 73
Multitasking, 24
Myelination, brain and, 164–167, 174
Myers, Vernā, 136
N
Narcissists. See Borderline behavior
Needs, Maslow’s hierarchy of, 19. See also Human craving
Negative evaluation state, 39–40
Neocortex, 8
Neo-mammalian brain, 8
Neural coupling, 72
Neuro Storytelling, 71–75, 194
Neuro-linguistic programming (NLP), xvii–xviii
Neuroscience, behavior change with, 80
Neuroscience of Influence, 204
Neuroscience of Leadership, 204
Neuroscience of Navigating Change, 191
Neuroscience of Optimal Teams, 191
Neurotransmitter, 149–150
News feed, mindfulness meditation, 60
NLP. See Neuro-linguistic programming
Nordstrom, 72
Normalcy bias, 139
O
Options-Procedures Meta Program Table, 110
Orientation, Active-Reflective, 107, 111–112
Outcome creator, xiii, 71, 75, 184
Outcome Frame
designing, 85–90
Maneuvers of Consciousness and, 41–42
Outcomes. See Anchoring outcomes; Intended positive outcome
OWOW, borderline behavior and, 146–147
P
Paleo-mammalian brain, 7–8
Parts Model, rapport with self and, 47, 53–56
Parts Process, rapport with self and, 56–57
Perception turnaround, 194
Performance, blocked by brain, 26
Persecutor, 71, 120–121, 161, 182–183, 185, 187
Personal life, reframing in, 68–69
Phrases, influencing, 98–99, 118, 120–121
Planning fallacy bias, 139, 140
Power. See also PowerYourTribe.com; Tribal power
over experience and emotions, 16
of story well told, 75
tools plus emotional agility equals, xx–xxi, 26–27
with witch or warlock, 143
Power vs. Force (Hawkins), 36
PowerYourTribe.com, 61, 164, 169, 209
PR (public relations), 190, 195
Present State (PS)
with energetic weight and showing up, 159–164
human craving and, 17–18
Parts Process and defining, 56
Productivity drop, 192–193
PS. See Present State
Public relations. See PR
Q
Queen, BPD and, 142–143
Quizzes
borderline behavior, 132, 144–145
energetic weight, 161–162
SBM, 23
R
Rapport, with self
mindfulness meditation, 58–61
Organismic Rights, 48–52
Parts Process and, 56–57
promise, 46–47
Resilience Cycle, 45
Reason, Options-Procedures, 106, 109–110
Reframing
in business, 68
Distorted Thinking Decoder, 66, 70–71
with meaning, making new, 67–71
in personal life, 68–69
Reject, etymology of, 34
Relationship Bubble, energy and, 163–164
Rescuer, 71, 182, 183, 186, 187
anchoring outcomes, 77
emotional agility with, xix, xx
enroll and engage others, 93
meaning made new, 65
rapport with self increased, 45
resistance released, 31
tribal agility, building, 131
tribal power, expanding, 157
Resist, etymology of, 34
Resistance
to change, xvi, xix
to consent to appreciation, 39–42
emotion wheel and, 32, 33–34, 36–37
emotional energy and, 36–39
Resilience Cycle and release of, 31
transformed, 35–36
Resources
PowerYourTribe.com, 61, 164, 169, 209
Smart State and access to, 8
Revenue Inflection Point Chart, 202
Reward, behavior patterns and, 82, 83
Rights. See Organismic Rights
Routine, behavior patterns and, 81, 83
S
Safety, 186. See also SBM
with belonging and mattering, 95–103, 116–117
as human craving, 18–23
“same as” equal to, 104
Sales, Meta Program, 125–127
Sales, sluggish
actions taken, 191–194
with benefits from actions taken, 194–195
findings, 189–190
staff exodus with, 189–190, 201
talent retained for, 192–194
Sales and Marketing Intensive, 191, 196, 205
Sameness-Difference Meta Program Table, 115
SBM (safety, belonging, mattering)
Behavior Decoder, 96–97
human craving and, 25
quiz, 23
Smart State and, 27
trigger, 123–124
SBM Index
Cultural GAME Plan and, 152–153
example, 102–103
statements, 100–101
survey questions, 99–100
Scope, General-Specific, 106, 110–111
Self. See Rapport, with self
Self-actualization. See Smart State
Self-creation, human experience as, 10–13
Sensory information process, 11
Serotonin, 150
Seven-Step Feedback Frame, 169–173, 193
Shatz, Carla, 26
Showing up, art of, 159–164
Smart State (self-actualization), xiii, 4, 16, 19
defined, 8
SBM and, 27
Smarter secret, 164–165
SmartTribes Institute (STI), xv, xix, 154
Source, Internal-External, 107, 113
Staff
with engagement boosted, 195
retention, 192–194
STI. See SmartTribes Institute
Story
authenticity of, 73
changing meaning with, 67–71
context of, 73–74
from Jobs, 133–134
Neuro Storytelling, 71–75, 194
reframing of, 68–69
Sunk-cost (loss-aversion) bias, 139
T
Talent, retaining, 192–194. See also Staff
Team communication, 117–122
Tension, to empowerment, 185
Tension Triangle, 71, 182, 183
Thinking, 32, 66, 70–71. See also Brain; Sensory information process
Three-Minute Journal, 138
Tools, emotional agility and, xx–xxi, 26–27
Toward-Away Meta Program Table, 108
Tribal agility
bias navigation and, 134–141
borderline behavior navigation and, 141–149
Cultural GAME Plan and, 149–154
problem and promise, 132
Resilience Cycle and building, 131
result, 133–134
Tribal power
energetic weight and, 159–164
feedback and, 168–173
myelination and, 164–167
problem and promise, 158
Resilience Cycle, 157
Trigger
with behavior patterns, 81, 83
internal, 82
SBM, 123–124
“Triune” system, brain and, 7
Tunnel vision, 203
Twain, Mark, 73
V
VAK anchoring
behavior patterns and, 81–83
role of, 90
VAKOG (visual, auditory, kinesthetic, olfactory, gustatory) data, 15
Victim, xiv, 75
Tension Triangle and, 71, 182, 183
thinking, 32
with waif and BPD, 142
Visual, auditory, kinesthetic, olfactory, gustatory data. See VAKOG data
Visual data, 11–15
W
Waif, BPD and, 142
Warlock, BPD and, 143
Weight. See Energetic weight
Witch, BPD and, 143
Words That Change Minds (Charvet), 106
World map, of human experience, 104