Appendix: Example Measures of Efficiency, Effectiveness, and Outcomes
Talent Development Reporting Principles (TDRP) is mentioned several times throughout this book as a valuable approach for structuring and reporting results to business leaders. More information is available from the Center for Talent Reporting at www.centerfortalentreporting.org. Currently, the center maintains a comprehensive set of more than 600 metrics organized into three categories, as shown next. The goal of using TDRP is to find and measure business outcomes, the value-adding objectives of metrics and analytics. Several metrics that align with the TDRP are shared in Chapters 4, 5, and 6. The next list is more extensive but still is only a small sample of what is available. The critical step for any organization is to define the most important metrics for success and to begin gathering them for monitoring and reporting.
| Efficiency | Effectiveness | Outcomes |
|---|---|---|
| Number of open requisitions | Quality of hire | Length of stay |
| Number of hires | Quality of the recruiting process | Monthly productivity |
| Hires by level | Quality of service from recruiter | Improved cycle time in job |
| Hires by business unit | Fit with the job | Contributions to customer satisfaction |
| Average cost to hire | Fit with culture | Contributions to quality |
| Average salary per hire | Performance rating | Increased sales |
| Amount of training attended | High/low potential status | Increased margins |
| Amount of coaching received | Employee engagement | Improved project quality |
| Performance improvement plan | Employee loyalty | Improved on-time projects |
| Job rotation learning path | Project management capability | Improved on-budget projects |
| International assignment | Ability to coach | Improved efficiency |
| Mobile workforce | Ability to be coached | Increased cost savings |
| Hours/job task | Develops others | Increased innovation |
| Cost/job task | Creates standard procedures | Faster product development cycle |