1Kittie Watson and Larry Barker, Listen Up! (St. Martin’s Press, 2000).
1Charles R. Swindoll, Great Attitudes for Graduates! 10 Choices for Success in Life (J. Countryman, 2006).
1Adapted from Vijay Verma, Human Resource Skills for the Project Manager (Project Management Institute, 1996).
1SAP is a common ERP in North America and Europe.
1Hans Finzel, The Top Ten Mistakes Leaders Make (Cook Communications, 1994).
1Jeffery K Pinto, Power and Politics in Project Management (Project Management Institute, 1998), p. 260.
2Richard Bierck, Find the Right Tone for Your Business Writing: Written Communications That Influence and Inform (Harvard Business School Press, 2006), p. 86.