ABOUT THE CONTRIBUTORS

Theodore R. Boccuzzi, PMP, has over 25 years of capital, manufacturing, and product development project experience serving as Portfolio Manager, Program Manager, Project Manager, Engineering Manager, Construction Manager, and Mechanical Design Leader supporting worldwide programs. He is the holder of three patents for work associated with web conveyance. Mr. Boccuzzi provides consulting on all phases of project management to businesses in the United States. Specializing in areas such as project planning, project change control, earned value analysis, risk management, project management best practices, establishment of project management offices, and facilitate value engineering sessions. He has helped organizations implement project management methodologies and best practices that meet their specific organizational needs. Mr. Boccuzzi is a graduate of the Rochester Institute of Technology and a member of the Project Management Institute, serving as President of the Rochester Chapter (2002–2003) and a contributor to A Guide to the Project Management Body of Knowledge, Third Edition, and The PMBOK^® Guide, Third Edition: An Overview of the Changes, and Organizational Project Management Maturity Model (OPM3^®), Second Edition.

Manuel M. Benitez Codas is a consultant in project management and strategic planning with M.M. Benitez Codas in Brazil. Prior to starting his own consulting company in 1990, he worked for more than twenty years in large Brazilian and Paraguayan engineering organizations, involved with large hydroelectric and mass transport projects. Mr. Codas also developed intensive training activities related to project management for several companies in Brazil. He has published articles in the International Journal of Project Management and RAE-Business Administration Magazine. Mr. Codas is the founder and former president of the Sao Paulo Project Management Association and a member of the Project Management Institute and the Association of Project Managers.

J. Kent Crawford, PMP, is founder and Chief Executive Officer of Project Management Solutions, Inc., a management consulting, training, and research firm headquartered in Havertown, Pa. For more than 25 years, Mr. Crawford has been responsible for the development and implementation of project management improvement initiatives for top companies, including AstraZeneca, FedEx, General Motors, Monsanto, NCR, Procter & Gamble, SAP, and The New York Times Company. Prior to establishing PM Solutions, Mr. Crawford served as a President and Chairman of the Project Management Institute during a period of innovation that saw 40 percent membership growth for the Institute. Mr. Crawford is the 2003 recipient of the PMI Fellow Award and the award-winning author of The Strategic Project Office: A Guide to Improving Organizational Performance (second edition forthcoming in 2010), for which he won the 2002 David I. Cleland Project Management Literature Award from PMI, Project Management Maturity Model: Providing a Proven Path to Project Management Excellence, now in its second edition; Optimizing Human Capital with a Strategic Project Office, with Jeannette Cabanis-Brewin (Auerbach, 2005); and Seven Steps to Strategy Execution, with Jeannette Cabanis-Brewin and James S. Pennypacker (Center for Business Practices, 2007).

Connie Delisle, Ph.D., is a Manager in Emergency Planning and Program Management at the Privy Council Office (PCO) in Ottawa Ontario Canada. She manages complex projects related to safety and security of business affairs for the PCO and the Office of the Prime Minister. She obtained her certification for Business Continuity Planning, Emergency Operations Centre response and other related areas over the past few years. Prior to joining PCO, Dr. Delisle worked as a principal consultant for Public Works and Government Services Canada, Consulting and Audit Canada unit. He projects varied from real property to environmental clean up. Prior to entering government, Dr. Delisle studied Kinesiology at the University of Victoria while working for the regional government (Victoria, BC) in the mid 1980s. She completed a second Bachelor degree at University of Victoria with a double major in psychology and environmental studies. She then brought her education and experience to bear in several positions within Calgary’s energy sector in the early-mid 1990s, while concurrently pursuing a Masters of Science in Environmental Management. Connie’s approach was to bridge the gap between community and companies by building knowledge capacity within organizations.

Lowell D. Dye, PMP, is a senior consultant and trainer with Management Concept, Inc. He has extensive experience in project management training, consulting, and implementation with commercial companies, public organizations, and government agencies. He has worked with large and small organizations in a variety of industries, including Information Technology, Utilities, Insurance, Pharmaceuticals and Health Care, and Manufacturing. He has also been on the adjunct faculty of several colleges and universities. He is the co-editor of Project Portfolio Management: Selecting and Prioritizing Projects for Competitive Advantage and Managing Multiple Projects: Scheduling and Resource Allocation for Competitive Advantage. An active member of the Project Management Institute (PMI) at the local and international levels since 1991, he has authored several project management articles and is a frequent speaker and presenter at PMI’s annual Congress and Seminars World. Mr. Dye holds a B.S. from Excelsior College, an M.S. in Operations Management from the University of Arkansas, and is a PMI-certified Project Management Professional.

Judith A. Edwards, Ph.D., PMP, IEEE, SM, counsels small business, technical organization as a member of SCORE^® and teaches mathematics/computer science as an adjunct professor at local universities. Prior to retirement, she worked at Diebold on process improvement initiatives involving SEI CMMI^® and ISO 9000. She supports Supply Chain Management (SCM) automation efforts. Earlier responsibilities at Diebold involved leading the creation and training for her department process assets for ISO 9000 and updates for standard changes. In previous employments, she was Director of Software Engineering at Loral Defense Systems in Akron responsible for the initiative for engineering organization to reach SEI CMM level 2 and 3. This was attained within three years. Prior to that position, she held both software project and line management positions at General Dynamics in avionics, support software systems, integrity management, and special applied research projects. She represented the company in government-industry standardization efforts. She has taught both mathematics and computer science at the university level. Ms. Edwards has a BS in mathematics education, MA in mathematics, and Ph.D. in Computer Science. She has served as reviewer for A Guide to the Project Management Body of Knowledge, Third Edition and several IEEE computer standards efforts. Her professional memberships include the Project Management Institute, the Association for Computer Machinery, and IEEE.

Ralph D. Ellis, Jr., is a professor of Construction Engineering and Engineering Management in the Department of Civil Engineering at the University of Florida. Dr. Ellis has had more than fifteen years of experience as a manager of his own company providing construction services on both domestic and overseas projects. Principal clients have included the U.S. Army Corps of Engineers, the U.S. Department of the Navy, and the Panama Canal Commission. Dr. Ellis is a registered Professional Engineer and a member of the American Society of Civil Engineers, the American Society of Cost Engineers, the American Society for Engineering Education, and the Project Management Institute. He is also a member of the Construction Industry Research Council and serves on several national professional committees.

Randall L. Englund is an executive consultant, author, and speaker, and is a frequent contributor to project management literature and seminars. For many years he was a senior project manager and a member of Hewlett-Packard’s Project Management Initiative, a project office that led the continuous improvement of project management across the company. Together with cultural anthropologist Dr. Robert J. Graham, he coauthored Creating an Environment for Successful Projects and Creating the Project Office: A Manager’s Guide to Leading Organizational Change. With Alfonso Bucero, he co-authored Project Sponsorship: Achieving Management Commitment for Project Success. In his work and presentations, Randy uniquely blends metaphors, multimedia, examples, and insights to motivate others and attain desired results.

Irving M. Fogel, P.Eng, is founder and president of Fogel & Associates Inc., a New York City-based consulting engineering and project management firm. Fogel & Associates has served as project management, scheduling, and claims consultant to builders, developers, contractors, engineers, architects, manufacturers, and government agencies. Mr. Fogel is a registered professional engineer in twenty states and the state of Israel. He has worked on projects worldwide.

Robert J. Graham, Ph.D., PMP, is an independent management consultant in the areas of project management and organizational change. Previously he was a senior staff member of The Management and Behavioral Sciences Center at The Wharton School, University of Pennsylvania. While at Wharton he taught in the MBA and Ph.D. programs and was also a part of the Wharton Effective Executive program teaching Project Management to practicing executives. Bob has held Visiting Professor positions at the University of Bath, in England, and the University of the German Armed Forces in Munich, Germany. He continues as Adjunct Professor at the University of Pennsylvania and as a part of the Project Management Unit at Henley Management College in Henley, England. His first book is entitled Project Management as if People Mattered, his second book, co-authored with Randall Englund, is Creating an Environment for Successful Projects. His third book, co-authored with Dennis Cohen, is The Project Manager’s MBA, and his most recent book, co-authored with Randy Englund and Paul Dinsmore, is Creating the Project Office. Dr. Graham has a B.S. in Systems Analysis from Miami University, as well as an MBA and Ph.D. in Operations Research from the University of Cincinnati. He was also a Post-Doctoral Fellow at The Wharton School. In addition, he has an M.S. in Cultural Anthropology from the University of Pennsylvania. He has also earned the Project Management Professional certification from the Project Management Institute.

David Hillson, Ph.D., PMP, FAPM, FIRM, is an international risk management consultant and Director of Risk Doctor & Partners (www.risk-doctor.com). He is a popular conference speaker and award-winning author on risk. He is recognized internationally as a leading thinker and practitioner in the risk field, and has made several innovative contributions to improving risk management. He is well known for promoting the inclusion of proactive opportunity management within the risk process. Dr. Hillson has been active for many years in the Project Management Institute, and was a Founder Member of the PMI Risk SIG. In 2002 he was honored with the PMI Distinguished Contribution Award for his sustained contribution to advancing the field of risk management. Dr. Hillson was part of the core team responsible for updating the risk chapter of PMI’s A Guide to the Project Management Body of Knowledge, Third Edition. He is a certified Project Management Professional, a Fellow of the UK Association for Project Management (APM), a Fellow of the UK Institute of Risk Management (IRM), and a member of the International Council On Systems Engineering (INCOSE) Risk Management Working Group. He can be contacted at [email protected].

Valis Houston, PMP, is an ex-Army Officer who is now an IT Project Management Consultant with Acacia PM Consulting. He possesses a broad range of international experience in the software/infrastructure arena (Financial Services, eCommerce, Telecomm, Travel/Hospitality, Defense and Consumer Electronics industries) with specific know-how in Project Management and Software Process Improvement. He received his BS in Computer Engineering Technology from Prairie View A&M University, his MS in Management Information Systems from Bowie State University, and his MS in Software Engineering from Southern Methodist University. He is certified as a Project Management Professional (PMP), a 6 Sigma Green Belt and a Certified Software Quality Engineer (CSQE). He currently sits on the Industry Advisory Board for Southern Methodist University’s Computer Science Department. He can be contacted at [email protected].

Michael Howell, ASQ, is a Business Process Excellence Manager and Master Black Belt (MBB) with the IBM Business Transformation (BT) CIO team. Prior to his current role he served as a Lean Six Sigma MBB with BearingPoint. He also served in the role of Director of Six Sigma, Six Sigma MBB, Black Belt, and quality manager with Sears Roebuck & Co. He has extensive experience in the design, implementation, continuous improvement, and deployment of quality methodologies and business process management systems. Mike has experience with multiple continuous improvement methodologies such as TQM, ISO-9000, Malcolm Baldrige, Lean, Lean Six Sigma, Business Process Management (BPM) systems. Prior to Sears, Mike served as a senior quality specialist with the USPS, and as a quality engineer and quality program manager at the Joint National Test Facility with Lockheed Martin. His involvement in continuous improvement began in 1985 during his service in the US Army, and has been his full time focus since 1990. Mike has a bachelor’s degree in Electrical Engineering, is a Senior Member of the American Society for Quality (ASQ) and is a certified Master Black Belt.

Kam Jugdev, Ph.D., PMP, ([email protected]), is an Associate Professor, Project Management & Strategy at the Centre for Innovative Management—Athabasca University, Alberta, Canada. She has university teaching experience in online and traditional formats, and over sixteen years of experience as a senior project manager in public and private sector organizations. She has led the development of many online courses relating to her research interests in project management and strategy. Dr. Jugdev holds a Ph.D. in Project Management from the University of Calgary, a Master of Engineering in Project Management (Civil Engineering, Calgary), a Master of Health Services Administration (Alberta), and two undergraduate science degrees. She has published in PM Network, the Project Management Journal, and the International Journal of Project Management, where she has also served as a reviewer. As a member of the Project Management Institute, Academy of Management, Strategic Management Society, Administrative Sciences Association of Canada, and the Western Academy of Management, Dr. Jugdev actively contributes to the advancement of academic and professional communities of management practice across Canada and throughout the world.

Gerald I. Kendall, PMP, Principal, TOC International, is an expert in strategic planning and project management. As a management consultant, public speaker, and facilitator, he has served clients worldwide. Mr. Kendall began his career with IBM as a systems engineer. After becoming an I.T. director, he broadened his experience in strategic planning, marketing, sales, supply chain, and operations. He has worked with small and large multi-national firms, as well as government and not-for-profit organizations, to better manage large-scale organizational change issues. Recent clients include Telstra, British American Tobacco, Raytheon, Babcock & Wilcox, Alcan Aluminum, Covad Communications, Lockheed Martin, and many others. He is certified by the TOC International Certification Organization (www.tocico.org) in all six disciplines of Theory of Constraints, and is a graduate and silver medal winner of McGill University. He is a member of the Project Management Institute. Gerald is the author of Viable Vision, Advanced Project Portfolio Management and the PMO, and Securing the Future: Strategies for Exponential Growth Using the Theory of Constraints. He is also the author of the chapter on Critical Chain in Dr. Harold Kerzner’s book, Project Management, A System’s Approach, Eighth Edition. You may email him at [email protected].

Joan Knutson, president of PM Guru Unlimited, enjoys an international reputation as a project management thought-leader. Her experience includes founding and managing for more than 25 years of Project Mentors, a successful, multi-million dollar project management training and consulting firm. In 1999 Joan led her company through a merger/acquisition by a prestigious training conglomerate, staying on for three more years as President. Ms. Knutson then established PM Guru Unlimited. Joan was recognized by the Project Institute as one of the “25 Most influential Women in Project Management. She has contributed to the development of a Master of Science Program in Project Management at the University of San Francisco and teaches several of the courses. She developed and teaches many of the Drug Information Association’s (DIA) benchmark Project Management Training course as well as other project management related courses as a member of the Continuing Education Faculty at Villanova University. A long-time and active member of the Project Management Institute, Ms. Knutson was a Contributing Editor to PM Network magazine for more than a decade, writing the Executive Notebook column. Currently she teaches “Project Management for the Experienced Professional” for both PMI’s Seminars World and for PMI’s eLearning program. She is the author of several highly regarded books on project management; including Succeeding in Project-Driven Organizations, published by John Wiley & Sons.

Lee R. Lambert, PMP, principal of Lambert Consulting, has held key executive level positions, developed enterprise project management processes, and managed multi-million dollar new product development projects during a career that spans over 40 years. Since founding Lambert Consulting Group in 1984, his focus turned to education. He has shared his knowledge with over 40,000 students in twenty-two countries. Mr. Lambert has a Masters Certificate in Project Management from George Washington University. He is a Founder of the Project Management Institute’s PMP Certification program and was named a Distinguished Contributor to the profession by PMI in 1995. Lambert is an accomplished author with three books and dozens of articles published, as well as a popular speaker for private organizations and professional associations. In 2007 the PMI named him its Professional Development Provider of the Year.

Alan Levine is the Chief Information Officer of the Kennedy Center for the Performing Arts in Washington, DC. He oversees all information technology, web and telecommunications operations. Under his direction, the Kennedy Center developed unified information architecture and a personalized, interactive website for its patrons, which includes a nightly Internet broadcast of a live performance every day of the year. Through the Kennedy Center Arts Management Institute, he teaches the application of technology in arts organizations. Prior to coming to the Kennedy Center, he was the Director of Information Systems for McCarter Theatre Center for the Performing Arts in Princeton, NJ.

Paul Lombard, PMP, CQM, is a Senior Instructor with the PM College, the training and education arm of Project Management Solutions, Inc. He gained his project management experience as a project and program manager for the U.S. government. Prior to his government work, he was a principal at Global Training Group, where he consulted and trained at numerous Fortune 500 companies including Deloitte and Touche, Genentech, IBM, Motorola, NCR, Nortel, Sprint, The New York Times Company, The Vanguard Group, and Verizon. He also has significant consulting and training experience in government program and project management, having worked with the Commander in Chief Naval Forces in Europe, New York New Jersey Port Authority, Naval Personnel Command in New Orleans, and the Virginia Department of Game and Inland Fisheries among others. A certified master trainer and curriculum developer, he has developed numerous on-site and distance learning training courses in Project Management, Leadership, Team Skills, Core Facilitation, Quality Management, Program Management, Complex Project Management, and Strategic Management. Paul is an active member of the Project Management Institute (PMI), the American Society for Quality, and the American Society for Training and Development (ASTD). Mr. Lombard was awarded a Distinguished Civil Service Medal for his project work while assigned as an internal consultant to the Department of the Navy. He has also been recognized by the Quality Special Interest Group of PMI for his long service to that SIG. He is a co-author of the textbook Project Management Essentials, Second Edition (Center for Business Practices, 2009).

Alan Mendelssohn is a Process Improvement Consultant with Resources Global Professionals. He has extensive experience in the design, implementation and management of process management, continuous improvement, lean and six sigma initiatives within diverse industry settings. Prior to joining Resources Global Professionals, Alan spent 20 years in the electric utility industry in a variety of cost engineering, project management and continuous improvement positions. His involvement in continuous improvement initiatives began in 1983 while at Florida Power and Light Company and has been his full-time focus since 1991. He served as Director of Quality for Budget Rent a Car and as Director of Continuous Improvement with AAR CORP, responsible for all aspects of continuous process improvement in both organizations. He has also served as a Master Black Belt and a Business Process Consultant at Sears, Roebuck and Company and a Senior Manager Organizational Performance at OfficeMax. Alan has a Master’s Degree in Nuclear Engineering, is a Fellow of the American Society for Quality and is an ASQ Certified Six Sigma Black Belt. He has authored numerous papers and articles on process improvement and project management over the years and has also served a number of years as an Examiner for the Baldrige Award at both the national and the state level.

Thomas Mengel, Ph.D., PMP, (Fredericton, NB, Canada) is an associate professor of leadership and the chair of the faculty Research Ethics Board at Renaissance College, University of New Brunswick. He also works as management and leadership consultant in cross-cultural settings with various organizations. He has developed the model of Values-Oriented-Leadership and helped many leaders to implement business and project ethics processes, and to create a meaningful work and project environment. Previously to teaching at the University of New Brunswick, he also served as a faculty member of the following institutions: Athabasca University, Center for Innovative Management, MBA in Project Management Program; Trinity Western University, Master of Arts in Leadership Program; Royal Roads University, Executive MBA Program; University of Victoria, School of Public Administration; Selkirk College, Business Administration Program. In addition to his graduate studies and degrees in computer science, business administration, and adult education, Thomas has a Ph.D. in theology and an MA in history, which drive his research interest in the historical development and philosophical underpinnings of leadership and management practice. He is particularly interested in how learning from psychology, complexity theory, information technology, and human spirituality are likely to intersect to influence the development of managers and leaders. His current writing covers leadership education and wisdom, values and ethics in leadership and project management.

Renee Mepyans-Robinson teaches project management and leadership training at Nashville State Community College. She formerly taught the Boston University Project Management curriculum to major corporations in Tennessee. As a Consulting Project Manager in Informational Technology, Healthcare, Financial, Government, and Educational Industries, Ms. Robinson has been able to provide working solutions to requirements and successfully implemented planning processes throughout the life cycle of the project. She has also demonstrated leadership skills through her involvement with the local PMI Nashville Chapter as Founding President in 1996 and continues to serve on their Board of Directors in various capacities. On a regional level, she was the Southeast Region 14 Mentor for five years, assisted Chapter Presidents, and conducted regional meetings to increase knowledge on specific areas. She was selected by PMI Headquarters to deliver a presentation, “How PMI Regional Efforts Benefit Components” at a leadership meeting in Vancouver, Canada. She is a graduate of the PMI Leadership Institute and a Program Manager on the PMI Education Enrichment Program, which was created to expose elementary, middle, high school, and university age students to the concepts of project management as well as to actually teach them the processes and knowledge in a classroom setting.

Peter W. G. Morris is Professor of Construction and Project Management at University College, London, and Visiting Professor of Engineering Project Management at The University of Manchester. He is also Executive Director of INDECO Ltd., an international management consultancy. He is a past Chairman and Vice President of the UK Association for Project Management and past Deputy Chairman of the International Project Management Association. He has written over 100 papers on project management, as well as the books The Anatomy of Major Projects (Wiley, 1988), The Management of Projects (Thomas Telford, 1997), with Ashley Jamieson, Translating Corporate Strategy into Project Strategy (PMI, 2004) and, with Jeff Pinto, The Wiley Guide to Managing Projects (Wiley, 2004). He is a Fellow and Honorary Fellow of The Association of Project Management, a Fellow of the Institution of Civil Engineers, a Fellow of the Chartered Institute of Building, and a Fellow of the Royal Society of Arts.

Francis S. “Frank” Patrick works with AGAIN Interactive, a digital marketing firm. Previously, he was founder and principal consultant of Focused Performance, a management consultancy focusing on the application of the Theory of Constraints (TOC) to help organizations achieve more of their goals. Prior to Focused Performance, Mr. Patrick had over 25 years of industrial experience with Revlon, Johnson & Johnson, Nabisco, and AT&T/Bell Labs. It was at Bell Labs that he came across TOC and its potential for providing guidance on how to rationally manage organizations as whole systems, and for identifying and implementing necessary changes for significant bottom line improvements. Industries impacted by his guidance in strategic project management include telecommunications equipment, precision machining and manufacturing, semiconductor manufacturing, medical equipment, and financial services, and now, Web development. Mr. Patrick has also authored numerous papers and presented both nationally and locally on TOC topics for such professional associations as the Institute of Industrial Engineers, APICS, ASQ, and the Project Management Institute. More of his thoughts on organizational effectiveness can be found at www.focusedperformance.com, and at his new website, http://frankpatrick.tumbir.com/.

David L. Pells is the Managing Editor of PM World Today and of www.pmforum.org, one of the world’s leading online sources of project management news and information. David is an internationally recognized leader in the field of professional project management, with over thirty years’ experience in project management related activities and positions. His professional experience includes a wide variety of programs and projects, including engineering, construction, transit, defense and high technology, and project sizes ranging from several thousand to ten billion dollars. He served on the board of directors of the Project Management Institute (PMI^®) twice, and was awarded PMI’s Person of the Year award in 1998 and Fellow Award in 1999. David can be reached via email at: [email protected].

James S. Pennypacker is founder, President and CEO of Dance Communications, a thought leadership marketing and publishing firm. He has served as Director of the Center for Business Practices, the research and publishing arm of the management consultancy PM Solutions, Publisher/Editor-in-Chief of the Project Management Institute: founder and publisher of Fox Pond Communications, and Assistant to the President and Marketing Director of Transaction Publishers, a social science publishing house based at Rutgers University. A thought leader in project management and strategy execution, Jim is the author and editor of more than a dozen books and research reports on a variety of business issues. He presents regularly at conferences and his articles on business issues appear in numerous professional journals. Jim holds an M.B.A from West Chester University and a B.A. in philosophy from Temple University. He has completed advanced graduate work in management, publishing, and philosophy of technology at Temple University, Arizona State University, University of Phoenix, and Capella University.

Donald Ross is president and CEO of EarthBalance^®. He has been at the forefront of environmental regulatory policy for more than two decades and understands the challenges of blending environmental protection into the economics of successful community development. With a commitment to environmental stewardship, Mr. Ross is a tireless advocate for the preservation and restoration of our natural environment, in conjunction with economic development. Mr. Ross holds an M.S. degree in Ecology and a B.S. degree in Forestry from the University of Tennessee. In April 2004, Mr. Ross was appointed by Governor Bush to the Environmental Regulation Commission for a three-year term. He has also served four years as a local elected official (Charlotte County Commission, 1990–1994), was a member of the Southwest Florida Regional Planning Council and a member of the Charlotte Harbor National Estuary Program Policy Committee, was appointed to the Peace River Basin Board by Governor Bush, and has participated in the establishment of indicators and grant review for the Florida Coastal Management Program. He has been active on numerous statewide environmental policy advisory panels ranging in scope from technical to budgetary and has been appointed to numerous policy committees, including the Vegetation Index Review Committee, which developed the current wetland jurisdiction plant list. His private non-profit interests have led him to serve on the boards of 1000 Friends of Florida, Leadership Florida, the Myakka Conservancy, and the Council for Sustainable Florida, where he recently completed two years as president.

Kim Rowe, P. Eng, is Vice President of Engineering at Agile Systems in Waterloo, Canada. He brings over 25 years of experience in business management and systems engineering to the company and holds both an MBA and MEng. He has been instrumental in the startup of several companies and several business units in the computer systems and services areas. He has extensive international experience, having taken a broad set of software and hardware products to market in over 20 countries. Mr. Rowe’s primary interests at present are the match of organization culture, processes, and systems (both business and software) to the organization’s needs. Using the latest ideas from the collaboration technology area in conjunction with the latest business management ideas, he helps companies analyze, design, and implement business models, organizational culture, and underlying systems that make good organizations great. He also has a strong personal interest in real-time and embedded systems, software engineering, and signal processing. He has published approximately 30 papers and articles in various journals and magazines.

Chris Sauer is Fellow in Information Management at Oxford University’s Said Business School and Green Templeton College. In his early career he designed, built and managed IT systems projects. As an academic, he has worked in Australia and the UK. His research has focused on the challenges of IT projects. In addition to four books, his work has been published in the Project Management Journal, the International Journal of Project Management, Sloan Management Review, IEEE Transactions of Software Engineering, the Journal of Management Information Systems, Communications of the Association for Computing Machinery, and the European Management Journal among others. His current research focuses on understanding the drivers of IT project performance and charting the changing role of IT project and program managers. Short summaries of his recent research can be found at www.PMPerspectives.org. He is an active member of the Major Projects Association, and is currently Joint-Editor-in-Chief of the Journal of Information Technology.

Dennis M. Smith, principal of DenSmith, is the creator of the Core Method for personal success, the Internetworked Management Model, and the Team/Project Acculitics^®. He has worked with businesses and teams spread out across the United States, Australia, Belgium, Canada, Germany, India, Japan, Switzerland and The United Kingdom. A graduate of Purdue University, and the Harvard private executive MBA program, Smith is the author of over 100 articles in leading international magazines and newsletters. His first book, Team Transitions, was released in 2006. Dennis has more than 30 years of project leadership experience in software, electrical, and mechanical technologies. He has served in many technical and leadership positions including project manager, marketing director, engineering vice president, and general manager at leading companies—large and small—including Honeywell Industrial Automation and Phoenix Controls. With his focus on project leadership, predictability, and risk mitigation, Mr. Smith’s insights have helped over a dozen project start-ups and turnarounds become successful. Active in TEC Associates and the Project Management Institute, Mr. Smith is the author of over 60 articles in the popular “Ideas for Project Leaders” series. In addition, he has published over 30 articles on project management and product development.

Rip Stauffer is founder and owner of Woodside Quality Solutions LLC. With extensive experience in Total Quality and Six Sigma, Rip has saved clients hundreds of millions of dollars. He educates and coaches at all levels of clients’ organizations, helping drive strategic success. He has developed and presented comprehensive and dynamic courses in Six Sigma, SPC, QFD and lean. A Senior Member of ASQ, a Certified Quality Engineer, Manager of Quality and Organizational Excellence, and Six Sigma Black Belt, and a contributing member of the W. Edwards Deming Institute, Rip has an MS in applied statistics from Cal State and a BS from Regents College. He is an adjunct professor at Walden University, teaching statistics and international business, and a Ph.D. candidate in Leadership and Organizational Change. Rip is a frequent presenter at national and international conferences and has published articles on quality management topics in a variety of publications.

Alan M. Stretton is currently a member of the Faculty Corps of the University of Management and Technology, Arlington, VA. In 2006 he retired from a position as Adjunct Professor of Project Management in the Faculty of Design, Architecture and Building at the University of Technology, Sydney (UTS), Australia, which he joined in 1988 to develop and deliver a Master of Project Management program. Prior to joining UTS, Mr Stretton worked in the building and construction industries in Australia, New Zealand and the USA for some 38 years, which included the project management of construction, R&D, introduction of information and control systems, internal management education programs, and organisational change projects. He has degrees in Civil Engineering (BE, Tasmania) Mathematic (MA, Oxford), and an honorary PhD in strategy, programme and project management (ESC, Lille, France). Alan was Chairman of the Standards (PMBOK) Committee of the Project Management Institute from late 1989 to early 1992. He held a similar position with the Australian Institute of Project Management (AIPM), and was elected a Life Fellow of AIPM in 1996. He was a member of the Core Working Group in the development of the Australian National Competency Standards for Project Management. He has published over seventy professional articles.

Geree Streun, PMP, CSQE, is Principal of GVSoftware and has also served as a Principal Quality Engineer in the Program Management Office of Boston Scientific Corporation. She received her Master’s degree in Computer Science from Southern Methodist University and her Bachelor’s in Computer Science from Kansas State University. She is a Senior Member of IEEE, a PMI-certified Project Management Professional, and an ASQ Certified Software Quality Engineer. She has a wide range of experience in both Process Improvement and Project Management to drive an organization to FDA compliance for companies developing medical devices and for medical process companies, such as Abbott Labs and Olympus. Ms. Streun was a Team Leader for developing two chapters for the PMBOK^® Guide, Third Edition and also a key volunteer leader in the Fourth Edition update. Since 1996, she has written questions for future ASQ certification exams and has worked to validate future certification exams. She served as President of the Austin SPIN group for four years. She has presented papers at the Project Management Institute’s Software Special Interest Group and at International Test Conferences. She has published several papers on transitioning an organization from structured techniques to Object Oriented (OO) Techniques, while evolving project management maturity within the organization. Additionally, she has been a Course Designer and Instructor for four years for the Project Management Certificate Program at the Software Quality Institute at the University of Texas in Austin.

Hans Thamhain, Ph.D., PMP, ([email protected]) specializes in team leadership for complex project environments. He is a Professor of Management and Director of MOT and Project Management Programs at Bentley College, Boston. His industrial experience includes 20 years of management positions with high-technology companies, like GTE/Verizon, General Electric, and ITT. Dr. Thamhain has written over 70 research papers and five professional reference books in project and technology management. He is the recipient of the Distinguished Contribution Award from the Project Management Institute in 1998 and the IEEE Engineering Manager of the Year 2000 Award. He is widely published in the project management field, and in addition to Project Management Professional certification, is certified in New Product Development (NPDP).

Janice Thomas, Ph.D., is an associate professor of project management and Program Director for the Executive MBA in Project Management at the Center for Innovative Management (CIM) at Athabasca University. She is also an adjunct professor in the University of Calgary joint Engineering and Management, Project Management Specialization, and a visiting professor with the University of Technology, Sydney, where she supervises Master and Ph.D. research students. Prior to becoming an academic, Dr. Thomas spent 10 years as a project manager in the fields of Information Technology and Organizational Change. Janice is now an active researcher presenting and publishing her research to academic and practitioner audiences around the world with research interests in organizational change, project management, teambuilding and leadership, complexity theory in relation to organizations and the professionalization of knowledge workers. Recent research projects have explored the following: the Path to Professionalization for Project Management; the Role of the Personality of the Project Manager in Project Management Competency; the Impact of Differing Sensemaking Approaches on Project Communication; the Nature of the Assumptions underlying Project Management Methodologies; the Relationship between Certification and Professional Attitudes; and How to Sell Project Management to Senior Executives. She is currently preparing to lead a major research initiative aimed at Defining and Measuring the Value Project Management Contributes to Organizations.

Lee Towe, PMP, is President of Innovators International, Inc., a Project Management Institute Global Charter Registered Education Provider. Their PMLeader.com division specializes in project management training and consulting. Mr. Towe has been managing projects for more than twenty years and delivering training workshops for sixteen years. He served on the project leadership team of nine people that updated PMI’s PMBOK^® Guide in 2004, as team lead for the Human Resources chapter. He earned his Masters of Business Administration (MBA) degree from Drake University. Mr. Towe is a frequent trainer and speaker, including PMI’s SeminarsWorld workshops and Global Congresses. One industry conference had such regard for his speaking that they placed Lee’s general session presentation between television personalities George Will and Bryant Gumbel. Lee is the author of two books: Why Didn’t I Think of That?, which demonstrates ways to increase creative thinking at work; and Strategic Planning Handbook, a basic foundation for conducting organizational strategic planning.

John Tuman, Jr., P. Eng, is senior vice-president with Management Technologies Group, Inc., a consulting firm in Morgantown, Pa., that provides consulting, training, and implementation services in organizational development, project management, change management, and information technology. Mr. Tuman’s career spans thirty years of diverse engineering and project management experience. He was a project manager and a program manager on several major military and commercial aerospace programs for General Electric and the AVCO Corporation. He also held various management positions with Gilbert/Commonwealth, where he was responsible for developing computer-based management systems, as well as providing consulting services and training. Mr. Tuman has given numerous presentations and seminars in the United States and abroad. He has written extensively on management methods, systems, and trends. He is a registered professional engineer.

Chris Vandersluis, is the president and founder of HMS Software based in Montreal, Canada. He has an economics degree from Montreal’s McGill University and over 25 years experience in the automation of project control systems. He is a long standing member of both the Project Management Institute (PMI) and the American Association of Cost Engineers (AACE), founded the Montreal chapter of the Microsoft Project Users Group and served for 5 years on Microsoft’s Enterprise Project Management Partner Advisory Council. Mr. Vandersluis has been published in numerous publications including Fortune Magazine, Heavy Construction News, PMI’s PM Network, and Computing Canada magazine. He teaches Advanced Project Management at McGill University’s Executive Institute and often speaks at project management association functions across North America and around the world. HMS Software is the publisher of TimeControl—a project-oriented timekeeping system—and has specialized in the implementation of enterprise project management systems since 1984. Mr. Vandersluis maintains a blog at www.epmguidance.com can be contacted by email at [email protected].

Stan Veraart, PMP, is an independent international consultant who assists in applying project management tools and techniques to various environmental companies. He provides project management training and certification, and assists in the establishment and maintenance of a Project Management Office tailored to the environmental industry. Mr. Veraart holds a M.S. degree in Project Management and a B.S. in International Agriculture. He has worked for the Dutch government, private companies, institutions, and, NGO’s in nine countries on six continents, and thus has firsthand experience in combining work ethics of different cultures as well as finding workable solutions for integrating different industrial sectors. Mr. Veraart believes that the project management profession can greatly contribute to the challenge of blending environmental protection and environmental enhancements into the sustainable economy of the future, and hopes to contribute to this transition through his work. He can be reached at [email protected].

Francis M. Webster, Jr., Ph.D., is a retired professor emeritus of management at the School of Business, Western Carolina University, in Cullowhee, N.C., where he specialized in teaching project management courses and concepts. For many years, he served as editor-in-chief for the Project Management Institute, responsible for the editorial content and publication of the Project Management Journal and PM NETwork. Dr. Webster has had extensive experience in the design and application of project management software and in the management of project work. He was manager of Operations Research at Chrysler Corporation and served on the DOD/NASA PERT/COST Coordinating Council during the early days of the development of modern project management concepts and practices. He has published widely and contributed in a variety of ways to defining the profession of project management through his activities at PMI.

Karen R.J. White, PMP, FPMI, has over twenty-five years experience in the software development and project management fields. Karen provides consulting services to Fortune 500 companies as well as non-profit organizations, with a focus on improving organizational efficiencies, within information technology departments. She frequently is called upon as a “thought leader” to provide guidance and support to the executive and management levels of these departments. Highlights of her most recent assignments include the integration of agile project management as well as agile software development processes into practice, as well as the development of IT project governance guidelines and processes, and advising senior IT executives on their roles within a project environment. Karen has served as a mentor to numerous PMO Directors, providing recommendations and training on topics such as introducing project portfolio management into practice, methodology adoption and establishment of a professional development program for a project management career path. Prior to entering the consulting industry, Karen was a senior manager for a national systems integration firm, where she successfully managed multi-million dollar systems engineering projects. Karen was instrumental in the firm’s adoption of documented Systems Engineering and Project Management methodologies. An active member of the Project Management Institute, Karen chaired the Institute’s international Ethics Review Committee and served on the Ethics Standards Development Committee. Most recently she chaired the Institute’s Education Foundation Board of Directors, during an international fund-raising campaign in support of the Institute’s social good efforts. Karen is a frequent speaker, locally and nationally, on topics such as agile project management, systems development approaches and IT governance for nonprofits. Karen is the author of the acclaimed book Agile Project Management: A Mandate for the 21^st Century (Center for Business Practices, 2008) and is currently writing a book about current project management practices for the non-profit industry, drawing on her personal experiences advising and working with numerous local nonprofit organizations. She has also contributed to various bodies of knowledge and other books, including Project Management Maturity Model (Marcel Dekker, 2002) and Data Reverse Engineering (Aiken, Peter; McGraw-Hill, 1996). A recipient of the US Army Commendation Medal for demonstrated leadership within the U.S. Army Reserves, Karen holds an MS in Information Systems from Northeastern University’s Graduate School of Engineering.

Bill Zwerman, in the Sociology Department in the University of Calgary, Bill worked in the area of organizations and occupations for 30 years, focusing on new occupations that have been developing in association with new, computer-based technologies. From 1999–2005, he focused his research on software developers and project managers. Mr. Zwerman had extensive experience in the area of applied research, and functioned as a consultant in the private and public sectors. He presented his research at practitioner and academic conferences around the world, as well as in corporate training venues. Sadly, Mr. Zwerman passed away shortly before the second edition went to press.