BE PRESENT |
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Focus your attention |
Eliminate distractions State the importance to you up front Incorporate conversational pauses Show receptive body language |
Show up centered |
Set a situational intention: •How do you want to make this person feel? How do you need to show up to put that feeling in the room? Take a deep breath before you begin Reset your energy (change location, take a walk, etc.) Reflect on a positive to defuse stress |
Keep an open mind |
Know and preempt where you’re likely to jump to conclusions Ask questions out of curiosity, not to be leading Detach from the outcome Say “I don’t know” if it’s true |
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Be authentic |
Know your core values and brand Share cogent leadership stories State your intentions and be explicitly transparent Use genuine language and express vulnerability with competency |
Call out potential |
Tell others the strengths you see in them Make a point to sincerely recognize the efforts of others Use phrases such as: •I see [this] in you •You’re always good at [this]. •I’m proud of you for [this]. •I’ve seen how you’ve grown/progressed. •Let me share what I see is possible for you. |
Shift your listening |
Listen for the whole person rather than the facts Listen for text and subtext rather than just for text Listen for what the other person needs to say and not what you need to hear Listen out of curiosity rather than to judge |
BE PASSIONATE |
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Show energy |
Understand up front what gives you energy about your message Know what mood you want to convey Calibrate your energy to your audience and environment Emote energy through rate of speech, voice inflection, facial expressions, gestures, and energetic words |
Use emotion |
Couple emotion with logic to convey your message Make emotional appeals Use emotion words that tap into feelings Tell engaging stories that transport listeners |
Express conviction |
Make yourself visible (if virtual, use video) Align your nonverbal with your words, and both with your intent Speak simply and directly Orient your body OUT: open, up, and toward |
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Talk about purpose |
Guide others toward purpose, exploring: •What they’re good at doing •What they enjoy doing •What they find useful •What has forward-momentum •What builds relationships to others |
Role model purpose |
Openly share your own purpose with others Activate your personal presence brand and schedule time to reconcile actions against it Prioritize activities and people who inspire you Take risks toward your purpose |
Demonstrate courage |
Communicate what you’re saying no to and yes to and why Have honest conversations rather than avoiding conflict Prioritize purpose and lead by values Decisively jump and decisively let go |