In this chapter, we will go over the many ways you can document your experience, ranging from traditional means like resume, online platforms like LinkedIn and GitHub, and other more creative means, like writing, public speaking, or building your own website.
Although there are many ways that you can show off your skills and experience, the resume is still relevant, important, and necessary. A resume serves as your “calling card.” Resume help employers understand your skills and your educational and employment background, and help determine if your unique mix of attributes could be a potential fit for a job or career with their organization.
You'll notice the heading for this section has resumes as potentially plural. You may find that one resume is appropriate to applying to only certain types of jobs; the skills and experiences you demonstrate for a user-experience design job may not be the skills and experiences you want to highlight for a cybersecurity job, for example. Depending on the types of roles you are applying for, you may need more than one resume so that it is tailored to the position you're applying to.
There are many, many formats that a resume can take. Let's go over the three most common types: chronological, functional, and combination.
A chronological resume (Figure 7.1), perhaps the most commonly used resume format, lists your work experiences in the order in which they occurred, beginning with your most recent work experience and working backward.
For each experience, you would detail the following:
Chronological resume demonstrate to employers the progression of your career in an almost linear narrative format. It is the most favored by recruiters because it presents your skills and career progression in a simple, straightforward way.
If you have many work experiences (paid or unpaid)—particularly within the same industry and no or minor gaps between experiences—this may be the best format to use. If, however, you don't have many career experiences under your belt, are in the process of changing career paths, or have significant gaps in your work history, this format may not cast your experiences and skills in the best light.
The emphasis of this resume is on your experiences and the skills utilized. While education, achievements, honors, certifications, projects, and other noteworthy items should be on your resume, they should be listed after your experience section.
If you don't think that your experiences would reflect well using a chronological format, you can opt for the functional format (Figure 7.2). Rather than focusing on your experience in a linear path, functional resumes allow you to put more emphasis on your skills (applicable to the job you're applying to and transferrable ones) and experience.
Keep in mind that some recruiters and human resources professionals may not like this format. Although it may do a better job of demonstrating of what you could bring to a position and company, some may find it cumbersome to read through and may misinterpret that you may be less than forthcoming about your background, or rather, you may be trying to hide something from them.
Combination resumes (Figure 7.3) use elements of both formats and may be the best bet for those who are new to the workforce or those who have a wide array of work experiences that span many different industries or job functions with few gaps in employment. This resume demonstrates the relevant skills but also gives employers what they are looking for in terms of a chronological detailing of your work experiences.
In this resume, relevant qualifications and skills, as well as your education, can be placed before the experience section.
We will not spend a great deal of time debating over which style is better than the other. The “right” resume format has been and continues to be a heavily debated issue among professionals that will not be resolved any time soon. Ultimately, you will want to spend some time reflecting on your experiences and then select a format that will present your skills and experience in the best light.
Additionally, you may need to consider known industry or role resume “norms” when crafting your resume. For example, many consulting firms have somewhat strict standards on how a resume should be formatted—chronological order, one-page total, standard fonts like Times New Roman, black font color, and no pictures or distracting images. Conversely, resume for more creative technical fields don't have these constraints, and it is perhaps encouraged to use more colors, fonts, and imagery.
We are going to focus on the elements that must be present in your resume, regardless of the format you choose.
The heading must include the following information:
The body must include the following information:
This section should be no more than one paragraph, two to three sentences at most. The more detailed you can be about what your career goals are, while stating them concisely (or using as few words as possible), the better.
Also, depending on the role you are pursuing, you may want to omit any skills related to common business productivity software, like word processing, spreadsheets, presentations, and email. Employers, for the most part, assume that you already have some working knowledge of how to use these programs through school and other experiences.
For each experience, you want to describe the work you performed in detail, in bullets, and whenever possible, describe what positive effect your actions, contributions, and efforts had on that organization. Even better—quantify, or express in numbers, what effect your work has had. This can be anything from increasing something positive (increased overall sales by 25 percent) to decreasing something negative (decreased loss of customers by 15 percent). When you describe your experiences, present yourself as an active, results-oriented contributor who brings value to an organization versus someone is a passive, task-oriented participant.
Each sentence should begin with an action verb (e.g., handled, gathered, coordinated). Table 7.1 shows a sampling of words you can use when describing your tasks. Please note that this is not an exhaustive list, and some words can be used to describe other activities, not just for those in the column in which they are listed.
Alternatively, you can list separate bullets for achievements or accomplishments while on the job (e.g., “Received recognition as Employee of the Month”).
Let's compare the following bullet points for someone in a student internship, where one of the responsibilities they took part in was in the creation of a database.
Example 1
While this bullet point does describe the task that the intern performed, it comes off as passive and not descriptive. What kind of database did the intern design? What tools did the intern use to design the database? For what purpose was the database being designed, and what effect, if any, did the efforts have on business outcomes?
Table 7.1: Examples of Action Verbs
COMMUNICATION | RESEARCH | DESIGN | TECHNICAL | ADMINISTRATIVE | LEADERSHIP |
Authored | Analyzed | Altered | Assembled | Administered | Bootstrapped |
Influenced | Collected | Conceptualized | Built | Arranged | Chaired |
Interpreted | Evaluated | Created | Calculated | Assisted | Conducted |
Negotiated | Examined | Customized | Computed | Coordinated | Directed |
Lectured | Identified | Designed | Engineered | Implemented | Engaged |
Promoted | Investigated | Developed | Installed | Maintained | Executed |
Publicized | Measured | Fashioned | Operated | Monitored | Facilitated |
Spoke | Reviewed | Performed | Programmed | Organized | Formed |
Translated | Summarized | Sketched | Trained | Prepared | Headed |
Wrote | Surveyed | Visualized | Upgraded | Updated | Planned |
Example 2
This bullet point is stronger, as it details what the intern used to create the database, the issue the database was addressing, and what value this creation brought to the organization.
Not all work activities are going to yield specific outcomes or results. Some work is just necessary to keep the business or organization functioning (e.g., most clerical duties). That's okay. But whenever possible, try to frame your work descriptions with the problems you are addressing, the action(s) you took, and the results of your efforts.
Additionally—and this is especially true for those beginning their careers—experience includes all paid and unpaid work that you undertake. This means activities like the following:
While some of these may not directly relate to specific technical skills, they do demonstrate important transferrable skills. As you progress in your career, you can omit these experiences and replace them with newer, more relevant experiences.
There are elements that should never be present in your resume. These include the following:
Also, do not list your references' personal information, out of courtesy to your references and to protect their information. When an employer wants to move forward with the hiring process, they will ask you directly for the information. You need to confirm with your references that they are comfortable with having their information shared for this purpose.
Terms like hard working or skilled communicator should also be avoided. Most employers will assume that all the applicants applying to their positions have these traits already. Restating the obvious will not help you.
Don't believe me? Look at the lists in Table 7.2 of the top overused words and phrases from professional networking site LinkedIn, as well as career sites Careerbuilder.com and Indeed.com.
Table 7.2: Overused Words and Phrases, per LinkedIn, Careerbuilder, and Indeed
PER LINKEDIN | PER CAREERBUILDER.COM | PER INDEED.COM |
Motivated | Best of breed | Go-to person |
Creative | Go-getter | Strategic thinker |
Enthusiastic | Think outside the box | Think outside the box |
Track record | Synergy | Results driven |
Passionate | Go-to person | Detail oriented |
Driven | Results driven | Proactive |
Leadership | Team player | Hard worker |
Extensive experience | Hard worker | People person |
Strategic | Strategic thinker | Self-motivated |
Successful | Detail-oriented | Team player |
You may notice some overlap between the lists, which are in italics. Try your best to not incorporate these phrases when writing your resume.
When it comes to work experiences or education, information can be easily verified with either a phone call, an email, or a lookup in a centralized online database. Per a 2017 HR.com study, 96 percent of US employers conduct at least one background check on potential hires. If it's found that you did give false information during the application or interviewing process, you could lose a job offer and harm your professional reputation.
Let's say, however, that someone strongly “stretches the truth” and says that they are an expert in a certain skill but are actually more entry level or, perhaps, have no knowledge of the skill at all. Although many employers can (and do) give tests to verify proficiency levels, we'll assume here that a candidate was able to get around this requirement somehow.
If the candidate, now employee, is presented then with a situation where they need to demonstrate their knowledge for a critical work project, people around them will figure out very quickly that they have no clue what they are doing. Any trust that the employee may have built within the organization will be gone and near impossible to rebuild. Suspension, demotion, or even firing is likely to happen.
Second, images tend to interfere with applicant tracking systems (ATS), thus rejecting your application outright. We will talk about ATS in the next section.
As mentioned, there are different industry and job function norms where putting pictures on a resume isn't an issue. But for most jobs within in the tech industry, it's best to leave them out.
Before submitting your resume for any positions, you want to make sure that it is mistake free, is a positive (and accurate) representation of your skills and abilities, and is “ATS friendly” (or well-constructed for applicant tracking systems). The last part is becoming more and more crucial over time.
Let's first discuss what an ATS is and why it is being used by more employers. An ATS allows recruiters and other hiring managers the ability to find top job candidates quickly and efficiently. Before these systems were available, recruiters and hiring managers had to manually review physical resume and then physically file them. This may not be a big deal when there are only one or two resume to review. But imagine hundreds, maybe thousands, that need to be reviewed for specific skills and experience and then filed and retained—either physically or digitally—and regardless of whether a candidate was given a job.
There was also no way to accurately track who applied for a job and when they applied for it. If a company had more than one office, there was no centralized way for different offices to view candidate information. The job application process was haphazard in this respect.
This is where an ATS comes in. Recruiters and hiring managers, no matter where they are, can quickly retrieve candidate applications from a centralized place and then quickly filter and sort applications to find top candidates. The methods that an ATS uses to score the strength of an applicant—keywords comparisons, minimum criteria, and other mechanisms—will differ by company and system, but these systems allow those involved in recruiting and hiring activities to save a lot of time.
Take the average job posting. The number of applications that one posting may receive will vary because of several factors (e.g., company, location, required skills, etc.), but on average, one job listing will receive 300 applications. A company that is using an ATS may narrow down the total applicant pool between 60 percent to 78 percent through automatic or manual filtering. This means that 180 to 238 of those applicants will be taken out of consideration and perhaps never have human eyes see their application. While some are weeded out because they did not meet minimum qualification criteria set by the employer, some are weeded out because the ATS doesn't like the formatting used in the resume and other minor formatting and style issues. Even the most well-qualified candidates can be taken out of the running because they used a font the system didn't like or the margins were not just right.
For the resume that remain using the example, only 66 to 120 resume/applications remain will be considered and reviewed by humans. Adding insult to injury, the average length of time a recruiter or hiring manager will take to review the resume is between 4 to 7 seconds. If the first thing they see in that short period of time is a resume riddled with errors or is not connecting how you're qualified for the job, you can be sure that they will not be contacting you.
Although resume writing can be a challenging task, you're not in it alone. Many resources exist to help you write your first resume or perhaps redo an existing one.
There is value to having a professional prepare your resume—they might be more familiar with prevailing industry trends, more familiar with the quirks of applicant tracking systems, or more adept on how to highlight your experiences if you are transitioning from another industry (e.g., military service) or job function. I have used resume writers in the past when I felt that I was having a difficult time best articulating to tech employers that my skills were transferable to their jobs.
But you often have the best “voice” and intimate knowledge to articulate your experiences. When employers ask you to walk through your resume with them, your answers will sound more authentic, because they were written by you.
If you can't secure an in-person review, there are plenty of online resources that can help as well. Two services that are particularly helpful are VMock and CV Compiler.
Both VMock and CV Compiler allow you to upload your resume and receive instant feedback. VMock (www.vmock.com
) will compare your resume to other uploaded resume (against candidates from top US-based colleges and universities) and score your resume based on the following:
Resume receive an overall score from 0–100. Scores from 0–50 indicate that the resume will need additional review and revision, scores 51–80 mean that they are good but need some additional TLC, and scores 81 and above indicate that a resume is in good shape. Regardless of score, feedback and suggestions for improvement are given in those three core categories and on a line-by-line level.
CV Compiler (www.cvcompiler.com
) offers this type of feedback as well but is geared toward technical resume. It offers feedback and additional insights on the following:
Both services offer a free-to-try version (usually one free resume upload) and have different membership tiers depending on your needs.
Another service that may be helpful is Jobscan (www.jobscan.co
). It compares your current resume against a job description you provide and offers feedback on how closely aligned your resume is to the description presented. It will present a “match rate” and offer specific suggestions on where improvements can be made in skills and education presentation, as well as tips on how to improve your resume with applicant tracking systems.
If you are not already on LinkedIn, I strongly suggest signing up for a free profile. LinkedIn is the largest professional networking site in the world, with more than 600 million users worldwide. Of these users, 90 million of them are senior-level influencers (e.g., people who are helping shape hiring decisions), and 63 million of them make hiring decisions outright.
While LinkedIn can be considered a social media site, its purpose is different than that of Facebook, Twitter, and Instagram. There is a social aspect to LinkedIn; you can connect with classmates, coworkers, managers, teachers, mentors—just about anyone. However, the purpose is to show off your professional side. When you post updates or share articles or pictures, you want to be cautious, as you never know when a potential employer could be looking.
A side note for those who are social media averse. I was, and to some extent still am, not a huge fan of social media. I used to joke that having someone who tends to be antisocial (yours truly) on a platform that demands you to be social is not a good idea. For a long time, I was resistant to using social media platforms. I remember talking to a previous mentor about this, to which she said that not being on social media was “totally my choice,” but to keep two things in mind in relation to social media and building your professional brand.
First, potential and current employers are actively looking at your online footprint, including your social media or lack of it. They are making assumptions and creating a narrative about you based on what is, or isn't, out there. Wouldn't you rather be the person who controls that narrative? Second, social media allows you the flexibility to promote yourself in a “liberating” way that your current job or situation may not allow. Why not use every tool that is available to set yourself apart?
Many people think of LinkedIn as a just another site to add what is already on your resume. Relisting your resume is an acceptable practice, but with all of the features and the audience reach possible with LinkedIn, you could be missing out on making yourself stand out to employers.
Here are some key differences between your resume and LinkedIn:
Getting started with a Linked profile takes only a few minutes.
You can use your resume as a source of inspiration for your profile, but you want to approach how you construct your profile a little differently than your resume. Let's look at the minimum elements your profile should have:
If you don't have access to a professional photographer, a selfie can be a reasonable alternative, if it is taken in a well-lit area, with no distracting backgrounds, and while wearing professional or business casual attire. Whenever possible, though, have a friend take the photo of you.
There are a couple of issues with this approach, though. First, a title may mean one thing to one employer, but may mean nothing to the people outside of the organization. I could say to you that I'm a client technical specialist, but ultimately, what would that phrase mean to you? If you didn't work at my company or in my industry, would that give you a clearer idea of what my job entails and what I do for people? Probably not.
A headline gives you the opportunity to demonstrate what you're known for, what your strengths are, and where you would like to take your career. But even better would be to have a headline that informs potential viewers of your strengths and career goals.
There are many approaches you can take. The first that I like to use is what can be considered a “benefit statement”—what you can do or provide to someone if they sought your help. For example, a headline for an algebra tutor could look like this:
Helping students master the principles of algebra and achieve academic success.
Another way is to list what you are currently doing, where you're highly skilled and what you are seeking out of your next opportunities.
Let's look at two examples:
Example 1
Example 2
The first example lets people know who you are and what you do, while the second takes this a step further by calling out what you excel at and what you are looking for in your next opportunity.
The point is that you can be as creative as you'd like when creating your headline. Just remember that you are limited to 120 characters—make them count!
Whenever possible, use keywords that are synonymous or related to the role you are seeking.
Here are some additional tips:
Dear Aliyah,
I enjoyed your post in the Business Analyst group regarding the need to perform root cause analysis when trying to properly address problems. I'm currently a student at Northwestern studying to become a BA myself and would love to connect and learn to a seasoned professional like you.
Thank you,
Susanne Tedrick
Not all groups are created equal. Some groups have members who post and share great content, while others have inactivity or are just spamming product promotions. Take some time to explore, and remember to be courteous and follow the group's rules on content posting.
Writing is an excellent way to share your knowledge and expertise with others, from online platforms to traditional print media. Let's explore a few ways you can do that.
Online publishing platforms combine many attractive features into one solution. They allow writers and content publishers to submit their work with few restrictions, while giving them access to a wide and varied audience, and the potential to make money from their work.
There is some sacrifice in design decisions—it doesn't give you the complete editorial freedom that having your own website or blog allows (we'll discuss this in the next section)—and depending on the site, there may be restrictions on the subject matter discussed or images used. But because there are already many subscribers, the heavy lifting and time-consuming work of finding audiences and optimizing your content for search engines and similar is not something that you have to worry much about.
Some popular online content platforms include the following:
Academic institutions and professional organizations regularly publish journals that may have opportunities to submit your work. Having your work published in an academic or professional journal is a great accomplishment. That said, it can be a competitive and challenging process that requires a lot of time, research, and editing.
Academic journals focus on any primary research that you, or as a part of a team, may have conducted and your findings from that research. Professional journals, or trade journals, focus on the current news or trends that are happening within a specific industry or profession. Articles written for professional journals tend to be written by people who have had a few years of experience within their profession, but this isn't a hard rule.
Here are some tips if you would like to go this route:
www.researchgate.com
) allow you to share your research work with other interested peers, from students to professional researchers, from all over the world. They may offer suggestions on how to improve your writing or point you in the direction of previous research that may aid you in your writing process.The ability to speak in front of others is a skill that everyone, no matter what they do, needs. It is great to acquire technical skills and be able to apply them in solving problems or creating new products and services. But being able to share information in a clear and confident manner is just as important. Those who can convey information in a memorable and effective way leave a lasting impression and are remembered, and possibly for future speaking/job opportunities.
I had the opportunity to attend the recent Grace Hopper Conference, where more than 25,000 rising and experienced women technologists were in attendance. Visiting one of the vendor booths, I was approached by someone who greeted me and said, “You gave a talk at Portland State University on creating mentoring programs in June, right? I really enjoyed and learned from it!”
I was shocked. I gave a talk for the Advancing the Careers of Women in Tech (ACT-W) on helping hiring managers and diversity and inclusion leaders. My talk was no more than 40 minutes, and there were perhaps 50 people or fewer in the room. It was my first professional speaking engagement outside of my work, and if I'll be honest, it was good, not great. The fact that this young woman remembered me and my talk from a small conference six months ago (in a sea of people, no less) meant that some elements of my talk were on point.
There are some popular misconceptions about public speaking that persist. Among them:
Thinking about the act of persuading or to get someone to do something, there are people who may take an action based on someone's charisma. But there are also people not swayed this. There are people who may be more swayed by more logical arguments or emotional ones. A good public speaker recognizes how to adjust their content, delivery, and other speech elements for their audience.
Whenever possible, I recommend taking a live, in-person public course if it is offered at a local school or engaging with a professional public-speaking organization like Toastmasters. These venues allow you to practice, while peers and professionals can give you detailed feedback on what you are doing well and areas that could further develop. You can find a local Toastmasters chapter at www.toastmasters.org
.
The following are general tips you can use when preparing for public speaking opportunities:
Also make a note of how much time your talk is taking and adjust as necessary. As a rule of thumb, you want to leave yourself a few minutes of free time for audience questions and answers or to address any technical issues (e.g., need to put your presentation slides on a projector or computer you're not familiar with). So, if you're given 45 minutes to talk, you want to have only 30–35 minutes of speech and content to leave the last few minutes for questions.
Your slides are not meant to act as a crutch during your talk. They are meant to illustrate or enhance your talk. Do not read off your slides. Use pictures whenever possible and use the fewest number of slides you can to convey your message.
Before your talk, think about alternatives that you can take if things go wrong. Back up your presentation to thumb drive. Prerecord yourself giving the demo in case the Internet isn't available. Be ready to project your voice should the audio system be down. Make a checklist and try to prepare contingencies wherever possible.
Being invited to speak at a conference can be a wonderful experience, but there are plenty opportunities around that you can use to start building your skills and speaker portfolios. These are some places to consider:
www.speakerhub.com
Resume and LinkedIn are the most straightforward ways you can demonstrate your skills, but other options exist and may be better ways to show off your experience.
For those pursuing programming-centric professions, being active on code repositories like GitHub may be the best way to go. In simplest terms, code repositories allow users to share code and full programs with others, with the potential to allow others from anywhere to collaborate with them. Code repositories also help to track and manage project code changes (or version control)—this becomes incredibly important working with larger teams.
Often, recruiters are using code repositories to assess a candidate's skill set and what projects they are actively involved in. Code repositories are not a replacement for a candidate's resume or LinkedIn profile, but they can help further solidify a candidate's standing with an employer. As an example, is a screenshot (Figure 7.5) of my GitHub profile.
On your profile, you will want to include the following:
For those interested more in design-centric or more creative technical careers (e.g., web design or user experience), having a personal website may be one of your best options for showcasing your work. A personal website gives you the opportunity to show rather than tell.
A personal website is not attached to any company or organization. It's solely yours, and you can brand and design the site however you'd like. The ability to customize is a powerful option, as the previous options discussed do not have much (or any) customization options.
You can use services like Squarespace, Wix, and WordPress to create free personal websites, and with little to no web programming experience needed. With their free plans, you are usually limited to a few prebuilt designs, and the web address you are given isn't customizable. They do offer more options for customizations with their premium plans.
As it is your website, you have total control over what does and doesn't appear. There is no set standard for what a personal website should contain. Here are some sections you may want to consider:
As this website is supposed to be a more of a reflection of your professional work, you should refrain from posting deeply personal information, offensive material, irrelevant work, or design elements that are distracting (e.g., cartoonish-looking clip art or graphics).
I provided a screenshot (Figure 7.6) from the homepage of my own personal website as an example.
You've managed to bypass the ATS and delighted a recruiter enough with your resume and portfolio to make it to the interview process! Congratulations on making it to this point, as it's no easy feat! You're now at the interviewing stage, and you will want to make sure that you're prepared.
Although the interview process for each organization is different, they may employ any or all of the following interview types:
A newer trend in this type of interview is recording video responses to question prompts. Using their computer, tablet, or smart phone, candidates record their answers and submit them for review. Candidates may only be given two or three chances to record their answers, and at no point do they interact with a person in real time.
Interviewees may ask candidates a variety of questions to assess their behavioral response to certain situations, problem-solving ability, and academic and work credentials. Some take this further and may ask open-ended questions or even brainteasers.
Traditional interviews can take place in person but can also take place over the phone or by video conference.
Technical interviews vary greatly from employer to employer. For example, an employer may ask you a series of questions to ascertain how familiar you are with certain concepts, while others may take many hours and are administered with pencil and paper or through a computer. Some companies use the whiteboard technique, where they'll ask a candidate to work through a problem from start to finish, using a whiteboard and dry-erase markers.
Like resume preparation, people become better at interviewing with time and practice. Here are a few recommendations to become better at the process:
Keep in mind that it's okay to not do well in a mock interview. They are designed to show you the areas in your interview technique that need improvement. It is much better to fail, so to speak, in a mock interview than to fail in a real interview.
If live mock interviews are not available to you in your area, several online resources like Pramp (www.pramp.com
) and Interview Buddy (www.interviewbuddy.com
) allow you to conduct online mock videos and receive assessments from technical professionals.
For technical interviews, there are resources like Interviewing.io (www.interviewing.io
) and InterviewBit (www.interviewbit.com
) that offer sample technical questions and practice exercises so that these types of interviews are a little less daunting.
In addition, Cracking the Coding Interview (CareerCup, 2011) by Gayle McDowell is a highly rated and highly regarded resource in assisting people in coding technical interviews.
For the weakness question, avoid saying that you have a “weakness” that is secretly a strength. Many employers can see through this, possibly get frustrated, and press you to mention an actual weakness.
Aside from a company's website and the job listing, other potential places for information can include the following: