I developed most of the concepts in this book during my years as senior partner of Global Resolutions, a Singapore-based negotiating and consulting firm. I wish to thank my partners at Global Resolutions, Jonathan Yuen and Hasanand Napasab, as well as my exceptionally talented associate Nok Tamphanuwat, for providing insights, suggestions, and criticism for my germinating ideas—and for relentlessly motivating me to put those ideas onto paper.

I also wish to thank my many clients, executive trainees, and students at the Master of International Management program at Portland State University and at Sasin Graduate School of Business Administration of Chulalongkorn University in Thailand for generously sharing their viewpoints and experiences with me, providing a treasure trove of examples to learn from.

While writing this book, I have greatly benefited from the advice and support of my ever-diplomatic husband, Joseph Yun; my persuasive colleague, Kathy O'Brien; my dearest friend and critic, Diane Rynerson; the queen of networking, Tami Overby; my astute agent, Ted Weinstein; and my editor at Wiley, Karen Murphy, who truly understands the value of negotiating relationships. They have made this book so much better than I would have done on my own. All faults are mine alone.